Cymphony Reviews

Name: Cymphony
Address: The Dovecote, Crewe Hall Farm Buildings, Old Park Road, Crewe, Cheshire East
Rating: 4.73

4.7 Rating 464 Reviews

95 %

of reviewers recommend Cymphony

Company Reviews

Metrics

Info

4.7

Based on 464 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Visit Website

Phone:

0333 800 2828

Email:

enquiries@cymphony.co.uk

Location:

The Dovecote, Crewe Hall Farm Buildings,
Old Park Road,
Crewe
Cheshire East
CW1 5UE

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great customer service. Great understanding of my needs. Highly recommended”

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Posted 5 years ago

“Great service, efficient and highly recommend their services.”

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Posted 5 years ago

Thank you Waheed for your great review it is really appreciated. Thanks Alison

Posted 5 years ago

“Very impressed with the service I receive from all of the call handlers.”

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Posted 5 years ago

Thank you Alan I will pass your lovely words on to the Team. Kind Regards Alison

Posted 5 years ago

“Helpful and attentive. Provide a good service, would recommend.”

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Posted 5 years ago

Thank you Penny your review is greatly appreciated Kind Regards Alison

Posted 5 years ago

“Very satisfied with the service that was provided. Delivered as promised. I would be happy to recommend.”

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Posted 5 years ago

Darren thank you for your fantastic review it is greatly appreciated. Kind Regards Alison

Posted 5 years ago

“We have used Cymphony for years and would not consider using another company. They are highly professional and efficient. We are always getting positive feedback from clients who talked to them thinking they are part of our team. They are flexible and always provide the best possible service.”

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Posted 5 years ago

Magali thank you for your amazing review it is a pleasure working with you. Kind Regards Alison

Posted 5 years ago

“Recently launched the chat functionality on our website, Sarah and the team have been a dream to work with. Very responsive and great to clearly see the results and work alongside them to make improvements to our own customer service. Thanks Team!”

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Posted 5 years ago

Thank you for your great review Lara, I will be sure to pass on your kind words to Sarah and the Team. Kind Regards Alison

Posted 5 years ago

“We find having Cymphony there for us when we are not around to take calls a very reassuring, professional service.”

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Posted 5 years ago

Thank you for your great review, it is a pleasure working with you. Kind Regards Alison

Posted 5 years ago

“totally brilliant”

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Posted 5 years ago

Thank you Viv it is so nice to hear that you are so pleased with the service we offer. Kind Regards Alison

Posted 5 years ago

“Happy with service so far no complaints. Thanks.”

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Posted 5 years ago

Thank you for your review David it is greatly appreciated. Kind Regards Alison

Posted 5 years ago

“Thanks for a great service, phones answered promptly and we receive message's quickly. Perfect for a small business.”

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Posted 5 years ago

Thank you for your review Vicky, it is a pleasure working with you. Kind Regards Alison

Posted 5 years ago

“very efficient, professional and reliable. client for 6 years and no complaints.”

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Posted 5 years ago

Thank you for your 5 star review, I will pass your comments onto the Team. Kind Regards Alison

Posted 5 years ago

“Very good service”

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Posted 5 years ago

Thank you Adam for your review, it is greatly appreciated. Kind Regards Alison

Posted 5 years ago

“Helpful and professional. Knowledgeable and gave relevant advise”

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Posted 5 years ago

Thank you for your 5 star review, always here if you need any assistance. Kind Regards Alison

Posted 5 years ago

“The level of service is excellent”

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Posted 5 years ago

Thank you Clare for your fantastic review, it is great working with you all these years. Kind Regards Alison

Posted 5 years ago

“Still working through”

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Posted 5 years ago

Thank you Myles for your review it is greatly appreciated. Kind Regards Alison

Posted 5 years ago

“Cymphony has helped our organisation for many years now to deal with customers in a situation of high volume or systems failure. They have always been extremely accommodating with our requests and the quality of their service is excellent. We monitor calls taken by them regularly to ensure our customers receive a great service and they never fail us. I would highly recommend their services to any organisation.”

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Posted 5 years ago

Thank you Sandro for your brilliant review and it is a pleasure working with you, Kind Regards Alison

Posted 5 years ago

“Very helpful”

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Posted 5 years ago

Thank you for your review Shad, please let us know if you need any further assistance. Kind Regards Alison

Posted 5 years ago

“I'm surprised Cymphony have contacted me twice asking for me to leave a review as they should know it would not be good. I have had to make several complaints to them for taking wrong numbers and incorrect spellings in names and email addresses. Recently by the time they re-sent the correct phone number after the weekend I had already lost the lead. Despite multiple apologies and telling me "we have spoken to the call handler and offered further training" the service has not improved.”

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Posted 5 years ago

“There seems to be a delay between the clients enquiry and us receiving the notification.”

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Posted 5 years ago

Cymphony is rated 4.7 based on 464 reviews