Cymphony Reviews

Name: Cymphony
Address: The Dovecote, Crewe Hall Farm Buildings, Old Park Road, Crewe, Cheshire East
Rating: 4.73

4.7 Rating 464 Reviews

95 %

of reviewers recommend Cymphony

Company Reviews

Metrics

Info

4.7

Based on 464 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Visit Website

Phone:

0333 800 2828

Email:

enquiries@cymphony.co.uk

Location:

The Dovecote, Crewe Hall Farm Buildings,
Old Park Road,
Crewe
Cheshire East
CW1 5UE

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Anonymous

Anonymous // 01/01/2019

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“Sliding Sash Solutions are a national company and we have been using Armchair services for seven years and with good reason. They take all of our calls and handle them with great efficiency, politeness and friendliness. They have taken great trouble to understand our business and services which enables them to engage with our potential customers and help create an excellent first impression for new potential clients. They respond to changes that I make immediately. I have no hesitation in recommending Armchair to companies who seek an answering service that they can trust and rely on. Dermot Cooke Managing Director Sliding Sash Solutions Ltd.”

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Posted 9 years ago

“Armchair is so helpful to take our messages when we are in meetings which saves us the worry of being disturbed to answer the phone. The report that follows is useful but this needs to come through immediately to ensure we haven't missed anything between us, as it tends to come through a little bit later. Otherwise, excellent service with friendly staff.”

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Posted 9 years ago

“Having used Armchair's services for sevberal years now, we have always found them to be very professional and helpful when taking calls for us. Most callers do not even realise that they are not speaking to somebody actually in our office!”

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Posted 9 years ago

“Excellent service from the Armchair team, who provide us with a professional and seamless back-up when we are busy on the phones or out of the office. I wouldn't hesitate to recommend Armchair to other businesses.”

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Posted 9 years ago

“Very efficient and very good services. The price is also very convenient which really help small business when there is no employees in the office. Great service! Thanks.”

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Posted 9 years ago

“On the most part Armchair provide a good service. Sometimes things can be missed and it is not as good as answering the phone with your own team. However at busy times it is the next best thing.”

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Posted 9 years ago

“Armchair is a lifesaver for us, it enables us to lead a home life outside working and not to miss those important calls. Vicki Layfield”

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Posted 9 years ago

“By using Armchair we are have the assurance that our current or prospective clients will receive a corporate response by an individual who they believe is part of our company. Experience has shown that many individuals/companies will not leave messages on voicemail. The quick response from Armchair enables me to receive an e-mail on my I-Phone and respond very quickly. I recommend Armchair to any small business as a cost-effective and efficient service when your office is un-manned.”

Helpful Report

Posted 9 years ago

“When we speak to end customers they are, in general, praiseworthy of your service - but a common "comment" is the line is bad. A lot of the emails we get from Armchair also say this. I am struggling to believe that 50% of our customers have bad lines - so the common factor is the Armchair system. A few comments that the staff who answer the phone sound as if they are in the bottom of a bucket. David”

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Posted 9 years ago

“Excellent service Really reliable and trustful You can count on them as part of your company”

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Posted 9 years ago

“Client feedback is that the answering service is very professional and helpful. The text and E mail messages arrive to me very promptly and accurately. Also calls which I would lose because the phone is engaged are now professionally answered..”

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Posted 9 years ago

“Armchair have provided a consistently good service to my business over many years. I have recommended the to numerous Clients.”

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Posted 9 years ago

“I have been using Armchair for many years. It is an integral part of the service I give clients. The phone is always answered and messages get through. Don't hesitate sign up. Tim Knight St. James's Place Partner”

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Posted 10 years ago

“Very efficient professional service.”

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Posted 10 years ago

“Brilliant and efficient service. The very first call some years ago directly resulted in a £17,000 business win. Hardly a week goes by without us recouping the costs of Armchair several fold; the benefits far outweigh the costs. I would, without hesitation, recommend Armchair to any prospective customer of theirs.”

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Posted 10 years ago

“always find the service provided by Armchair to be polite and efficient. I would recommend their services. Seonaid Flockhart”

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Posted 10 years ago

“A professional and efficient company which projects the same image of my business to clients who go through to their answering service. The staff at Armchair are courteous and helpful, and often go the extra mile to provide assistance to myself, as well as my clients. The messages they leave are short, efficient summaries of the customer's enquiry, which is of great assistance when I contact the customer.”

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Posted 10 years ago

“The messaging service works well and we like the daily report, whether any messages were taken or not. Many thanks”

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Posted 10 years ago

“Very happy with the service - now into my 5th or 6th month and not a single problem. Excellent value for money”

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Posted 10 years ago

“Fast efficient and I feel they are only next door!!! Keeping my business alive.”

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Posted 10 years ago

Cymphony is rated 4.7 based on 464 reviews