Cymphony Reviews

Name: Cymphony
Address: The Dovecote, Crewe Hall Farm Buildings, Old Park Road, Crewe, Cheshire East
Rating: 4.73

4.7 Rating 464 Reviews

95 %

of reviewers recommend Cymphony

Company Reviews

Metrics

Info

4.7

Based on 464 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Visit Website

Phone:

0333 800 2828

Email:

enquiries@cymphony.co.uk

Location:

The Dovecote, Crewe Hall Farm Buildings,
Old Park Road,
Crewe
Cheshire East
CW1 5UE

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We aim high to deliver a great customer journey, and as we grow this sometimes mean our inbound call channel’s can become congested, calls divereted by hunt group to mobiles are not a preferred solution. Instead we have chosen to Outsource this challenge to a company who have the same professional ethics as we do and can answer calls as if they work for FWC and also handle the next customer step seamlessly, send a fast text to the requested department head and an email for further clarification and detail. We believe we would be struggling to deliver such a great customer Experience without our choice of team Cymphony!”

Helpful Report

Posted 2 years ago

Good Morning Mark. Thank you for such a lovely 5* review. Your words are very much appreciated. It is great to know that we provide such outstanding service and the same professional ethics, to you and your business. Kind Regards Steph

Posted 2 years ago

“Great service, never any issues. Have used them for many years now and never given me a reason to doubt them.”

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Posted 2 years ago

Good Morning Ian Thank you for your fantastic 5* review and kind words. We have thoroughly enjoyed working alongside you for many years, and are pleased you are very happy with the service. Kind Regards Steph

Posted 2 years ago

“Never had a problem . They do exactly as they state at a very reasonable monthly fee. Great service Keep it up”

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Posted 2 years ago

Good Afternoon Anthony Thank you so much for a great 5* review. It pleases us to know how happy you are with our service. Kind regards Steph

Posted 2 years ago

“have used Cymphony for many years. Always a good and reliable service”

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Posted 2 years ago

Good Afternoon Clare Thank you for your lovely 5* review. We have loved working with you for many years, and look forward to continuing working together for many more. Kind Regards Steph

Posted 2 years ago

“We are very happy with our decision to change from our previous call management company to Cymphony. The service is excellent and on the rare occasion that we have a problem it is resolved quickly and efficiently.”

Helpful Report

Posted 2 years ago

Good Morning Barry. Thank you for your amazing 5* review and kind words. We are also very happy with your decision to use Cymphony and we are so glad we provide you with an excellent service. It makes us very proud. Kind Regards Steph

Posted 2 years ago

“They are professional, friendly and helpful. They were very supportive during the lockdown period of the Covid pandemic. They are a valuable friendly voice for potential new clients who call when I am unable to answer, therefore allowing appointments to be scheduled in my absence”

Helpful Report

Posted 2 years ago

Good Morning Nichola. Your kind words are very much appreciated. Thank you so much for your lovely 4* review. We thoroughly enjoy helping your business to continue to run smoothly when you are busy. Kind Regards Steph

Posted 2 years ago

“Having used Cymphony for many years, we regard them as part of our company, integral to the whole process. Any issues or concerns are dealt with in a prompt and courteous manner, and having a dedicated account manager, builds an understanding of our operation and requirements. So no hesitation in recommending their services.”

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Posted 2 years ago

Good Afternoon Rick What lovely kind words, thank you for your amazing 5* review. It pleases us to know we provide exactly the service you require and that you would not hesitate to recommend us. Kind Regards Steph

Posted 2 years ago

“Our company has used Cymphony as a call centre for years, and their service has always been great. They always resolve any queries quickly and efficiently, and having a personal account manager makes all the difference. I would happily recommend Cymphony to anyone.”

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Posted 2 years ago

Good Morning Andrea. Thank you for your kind words and amazing 5* review. We have truly enjoyed working with you over the years and look forward to continuing working alongside you for many more years to come. Kind Regards Steph

Posted 2 years ago

“Have used Cymphony for many years. Always a great service.”

Helpful Report

Posted 2 years ago

Good Morning Clare Thank you for your fantastic 5* review and kind comments. We absolutely love that we always provide a great service, and we look forward to continuing to do so for many more years. Kind Regards Steph

Posted 2 years ago

“Great service. Never any issues after years so have no qualms about recommending Cymphony 👍”

Helpful Report

Posted 2 years ago

Good Morning Tim. Thank you very much for your amazing 5* review. It's lovely to know we provide a great service and you would happily recommend us. Kind Regards Steph

Posted 2 years ago

“Excellent service!”

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Posted 2 years ago

Good Morning Ben Thank you for your 5* review. It makes us very happy to know we provide you with an excellent service. We will be sure to continue doing this. Kind Regards Steph

Posted 2 years ago

“We signed up Cymphony after we ended the lease on our London office at the start of the pandemic. Mine used to be the phone number made available for public enquiries to our organisation and it's a great time saver for Cymphony to now be picking up and fielding these calls. Great service from my point of view.”

Helpful Report

Posted 2 years ago

Good Afternoon Sam. Thank you for your amazing 5* review and lovely words. We are pleased to know that we are a great time saver for your business. Kind Regards Steph

Posted 2 years ago

“Join Cymphony and create a Synergy with your business. Using Cymphony allows me the time to have the answer and or information ready for the customer before I have to make contact. As I don't always want a customer to know I am not in the UK the calls are taken form " a member of my office staff" therefore the customers who calls in are not aware I am not always in the UK. The headache of having to answer every call has been taken away and the business never misses a call. I have arranged with Cymphony to take secure encrypted credit card payments. This again means that I don't need to be on hand to do this ~ and I process the payment in my time. They will even pop a letter in the post for you ~ if you ask them nicely. Yours Sheena”

Helpful Report

Posted 2 years ago

Good Afternoon Sheena. Thank you for your fabulous 5* review and kind words. We love being able to work so well for your business and making sure you never miss an important call. Your words are very much appreciated and I will certainly be passing these over to the team. Kind Regards Steph

Posted 2 years ago

“Great customer service, professional and help us 24 hours a day!”

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Posted 2 years ago

Good Afternoon Deborah Thank you for an amazing review and score. Your comments mean a lot to us. It's fantastic to know we can be of service whenever you need us to, and we look forward to continuing to work alongside you. Kind Regards Steph

Posted 2 years ago

“As a small business we have used Cymphony for many years. They are professional in the way they answer the telephone and deal with queries. You would not know when you ring our number that you were ringing a service to take your calls. Myself I have also worked as a Receptionist in a Law Company and a School in my past jobs and i know from workload i sometimes even missed calls or let them go to answer machine as i couldn't cope with the amount of calls coming in at the same time. This of course never happens with Cymphony Highly recommend and a fraction of the price in a month to what you would have to pay somebody to answer the phone”

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Posted 2 years ago

Good Morning Rachel. Thank you so much for a lovely review. It's lovely to know we provide our World Class service for your business, and we look forward to continuing to work with you for many more years. Kind Regards Steph

Posted 2 years ago

“Was indespensible when I started my business as I wasn't available to handle every call that came in. The Cymphony service was 1st class - my clients never knew they weren't speaking to my office staff (of which there were none!). Excellent service at a very reasonable price. I'd recomend them to any small buiness. 100% better than an answering machine!”

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Posted 2 years ago

Good Morning Kirsten. Thank you for your lovely words and an amazing score. It is great to know that we provide your business with our world class service. I will be sure to pass on your comments. Kind Regards Steph

Posted 2 years ago

“Great Customer Service and Support - we could relax over Easter as they covered Good Friday/Easter Monday in tandem with our On Call team. The live chat service works well with initial sales enquiries being dealt with by Cymphony that we then continue and convert into actual clients.”

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Posted 2 years ago

Good Morning Mark Thank you for your fabulous score and kind comments. It's great to know we provide such a brilliant service. I'll be sure to pass this on to the team. Kind Regards Steph

Posted 2 years ago

“Extremely professional company with friendly staff. As a charity with one member of staff this service is vital for us in the running of our organisation, especially when we receive urgent referrals.”

Helpful Report

Posted 2 years ago

Good Morning Harriet. Thank you so much for your kind words and fantastic score. It means a lot to know we provide such a great service to you and your business. I will be sure to pass this on. Kind Regards Steph

Posted 2 years ago

“Excellent company to deal with... they provide a very professional front to our business. Have used them for more than a decade and happy to recommend.”

Helpful Report

Posted 2 years ago

Good Afternoon Ian, Thank you so much for your years of loyalty. We appreciate you and this amazing review. Kind Regards, Alison

Posted 2 years ago

“Have been using this company for a number of years for overflow/out of office calls and in the last few years taking customer orders. Service provided is fantastic and can highly recommend Cymphony”

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Posted 2 years ago

Hi Clare Thank you so much for your kind words and a fantastic score. I know the team will be so pleased to hear that you are happy with the service. Kind Regards, Alison

Posted 2 years ago

Cymphony is rated 4.7 based on 464 reviews