Cymphony Reviews

Name: Cymphony
Address: The Dovecote, Crewe Hall Farm Buildings, Old Park Road, Crewe, Cheshire East
Rating: 4.73

4.7 Rating 464 Reviews

95 %

of reviewers recommend Cymphony

Company Reviews

Metrics

Info

4.7

Based on 464 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Visit Website

Phone:

0333 800 2828

Email:

enquiries@cymphony.co.uk

Location:

The Dovecote, Crewe Hall Farm Buildings,
Old Park Road,
Crewe
Cheshire East
CW1 5UE

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have used Cymphony for several years to support my reception team during busy periods. Their team are great at what they do, providing my clients with a great experience. I've also found them to be really cost effective and reliable.”

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Posted 4 weeks ago

“Been with this company for years. All good Happy to deal with small businesses”

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Posted 6 months ago

“Not at all happy about yet another price increase. We will seriously be considering whether we actually benefit from using you. Increasing number of mistakes made.”

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Posted 8 months ago

“We are forced to use you against or will by senior staff at Neighbourly !! Nothing wrong with your service but i can do the same with my smart phone I don't need you/ sorry not personal but its just Neighbourlys way of screwing more money out my franchise .. Sorry again and regards Graham DDr Fife”

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Posted 8 months ago

“DO NOT RECOMMEND!! The worst experience ever, over 8 months of nightmare mistakes, and so expensive! They over sold us a huge package of minutes in the first month so we overpaid and were never reimbursed. We lost so much business and so much money from the constant mistakes they made in our booking system. More than one therapist is 100s of ££ out of pocket from their mess ups. No recourse, no responsibility taken for that. More than one client described the experience of talking to a cymphony staff member as "excruciating" that's a strong word, the other words that came up frequently were "inept" and "useless" - not what you want your clients telling you on a regular basis. AVOID I wish we had gone elsewhere sooner, I cannot belive I stayed so long beleiving they would get it right. Incredibly costly lesson learned. Don't make the mistake I did - literally the worst business experience I have had in 10 years of operating. OMG. RUN AWAY NOW - SAVE YOURSELF THE HASSLE!!!”

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Posted 1 year ago

“Using Cymphony for our business means we never miss a call out of hours. The service is of a consistently good quality and provides excellent value to our customers and our internal sales team. Since using Cymphony we have increased our ability to respond to customer queries quickly and efficiently in a cost effective way. Overall Cymphony has been a great leap forward for our business.”

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Posted 1 year ago

Good morning Kieron. Thank you for a brilliant 5* review. It is so important to us that we are able to support your business and provide assistance to your clients, even out side of your regular working hours. Our PAs are dedication in providing a perfect voice and world class service on every single call. Kind regards Steph

Posted 1 year ago

“We have used Cymphony for many years now and the customer service you will receive is first class. Nothing less at all times I myself many years ago used to work in companies as a Receptionist in a busy Solicitors firm and for 10 years after that a Receptionist in a secondary school of 1200 pupils and as there was only me I could never get to all the calls on time, would often have to leave it ring and switch to answer machine and listen to the messages when i got time and sometimes I forgot to give messages on time to recipients especially when it was a very busy time for me so I appreciate it is not just somebody answering the telephone, you are the first port of call when contact is made so it is important to be professional at all times. All the team who answer the calls are first class in taking our calls. After all first impressions are important. With Cymphony you receive you message immediately. When you call Cymphony the call is answered always very quickly and you are sent your message instantly. This can be by email, or phone and i believe whatever suits you best to receive your messages so we always have a good response time to deal with our enquiries. Equally if we are too busy, out of office, on holiday or whatever reason we cannot deal with calls that day, Cymphony inform our customers and keep them up to date. I cannot recommend them enough. For the bill that comes in each month in relation to the amount of calls answered that month for you, the price is unbeatable as well.”

Helpful Report

Posted 1 year ago

Good morning Rachel. Thank you so much for a lovely 5* review. We pride ourselves on providing a perfect voice and a world class service, giving nothing but the best! Getting messages over to you instantly, is just as important to us as it is to you, and we will always try to accommodate what ever needs you have. Kind regards Steph

Posted 1 year ago

“We have used Cymphony for several years and have always found them very professional and polite. They represent us very well with confidence when we are unable to take customer calls. We wouldn't use anyone else.”

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Posted 1 year ago

Good morning Joy. Thank you so much for an awesome 5 star review! We really appreciate it. We have thoroughly enjoyed working along side you over the years, and certainly look forward to continuing to represent the business, with the same high level standard as always. Kind regards

Posted 1 year ago

“Always effective and efficient, Cymphony have that added benefit are listening to any concerns you as a customer might have and acting accordingly. I have no complaints whatsoever.”

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Posted 1 year ago

“We have been using Cymphony for a few years now and have found the service really helpful in fielding calls for us. When we have liased with the team for any changes to the service the they have always been very helpful and quick to respond. Great service for what we need/use it for.”

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Posted 1 year ago

Good afternoon Alex. Thank you for an amazing 5* review. We pride ourselves on giving a quick and efficient service to not only our clients, but all of your clients too. We look forward to working along side you for many years to come. Kind regards Steph

Posted 1 year ago

“I've been using Cymphony for many years they are a great company giving good service, great value for money would definitely recommend them.”

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Posted 1 year ago

Good afternoon Yvonne. Thank you for such a lovely 5* Review. We have loved working along side you for so many years, and look forward to continuing working with you. It pleases us to hear that you would recommend our services. Kind regards Steph

Posted 1 year ago

“good service ......no complaints”

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Posted 1 year ago

Good Morning. Thank you for your fantastic 5* review. We are pleased to provide such a good service to yourself and your business. Kind regards Steph

Posted 1 year ago

“Has been a good service for a few years but the 48% price hike this year is unwarranted, even my energy bills haven't increased by that much.”

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Posted 1 year ago

Thank you for taking the time to share your feedback with us. We're sorry to hear that you're unhappy with the recent price increase. We understand that this can be frustrating and we would like to address your concerns. Would you please make direct contact with me and I will definitely look into your comment about the increases you have experienced. We appreciate your loyalty over the years and would like to resolve this. Thank you for choosing our service and we hope to continue serving you in the future. Kind Regards Steph

Posted 1 year ago

“Really poor service. 7 calls waited around 2-4 minutes to be answered. Ignoring callback requests and only in a trial!”

Helpful Report

Posted 1 year ago

Dear Ryan, Thank you for taking the time to share your experience with us. We apologise for any inconvenience or frustration you may have experienced. We take all feedback seriously and use it to improve our services. Could you please provide us with more details about the issue you faced? We would like to investigate and address the problem as soon as possible. Thank you again for your feedback. We value your business and hope to have the opportunity to serve you better in the future. Best regards, Chelsea

Posted 1 year ago

“The guys are always there to take calls and the email notes of each are really useful - would not hesitate to recommend them….”

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Posted 1 year ago

Good Morning. Thank you for a lovely 5* review. We appreciate that you would be happy to recommend our services. We look forward to continuing to work along side yourself. Kind regards

Posted 1 year ago

“Can't fault the service. Saves me some much time. Really benefits me that someone takes the call when i'm out of the office or indeed busy in the office!”

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Posted 1 year ago

Good Morning Dave. Thank you for a brilliant 5* review. We are really glad that we save you so much time by helping your business when you are busy. Kind regards Steph

Posted 1 year ago

“Cymphony have never let me down, always reliable and just get on with what I need them for.”

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Posted 1 year ago

Good Morning Mark Thank you for an amazing 5* review. We are happy to help you and your business with the services we provide. Kind regards Steph

Posted 1 year ago

“Cymphony provides a great service. Having them on board with is fantastic as it means we never miss a potentially valuable sales call if there is no one manning the office. They are professional, polite, and quick. We as a business would recommend them to anyone looking for this type of service.”

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Posted 1 year ago

Good Morning Laura. Thank you for your fantastic 5* review. We love being able to support your business, and appreciate that you would recommend us for our services. Kind regards Steph

Posted 1 year ago

“Cymphony provide an excellent and professional service. They made the set up of the service very easy for me and the team are always friendly and happy to help.”

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Posted 1 year ago

Good Morning Christina. Thank you for your amazing 5* review. We are really please to hear how we provide such an excellent and professional service for you, and we will certainly continue to do so. Kind regards Steph

Posted 1 year ago

“Always an excellent service. We have used Cymphony for almost 10 years now. They can pick up calls when we are short staffed/unavailable so we find their services very useful.”

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Posted 1 year ago

Good Morning Clare. Thank you for your amazing 5* review. It's been a great nearly 10 years, here's to the next 10 years and many more after that. Kind regards Steph

Posted 1 year ago

Cymphony is rated 4.7 based on 464 reviews