Cymphony Reviews

Name: Cymphony
Address: The Dovecote, Crewe Hall Farm Buildings, Old Park Road, Crewe, Cheshire East
Rating: 4.73

4.7 Rating 472 Reviews

95 %

of reviewers recommend Cymphony

Company Reviews

Metrics

Info

4.7

Based on 472 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Visit Website

Phone:

0333 800 2828

Email:

enquiries@cymphony.co.uk

Location:

The Dovecote, Crewe Hall Farm Buildings,
Old Park Road,
Crewe
Cheshire East
CW1 5UE

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Anonymous

Anonymous // 01/01/2019

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“Excellent service”

Helpful Report

Posted 4 days ago

“What we like about Cymphony is that people calling in think that they are our reception, they are polite and often filter calls that are not relevant to us. Messages are generally taken accurately and dispatched quickly.”

Helpful Report

Posted 1 week ago

Thank you for your fantastic review, Richard. We're thrilled to hear that our service has been such an integral part of your business operations and that we've been able to represent your company effectively and efficiently. If there’s anything more we can do to support your business, please don’t hesitate to let us know! Many thanks, Team Cymphony

Posted 1 week ago

“Cymphony helps our business out of hours which means we never miss a call. The service is good quality and provides excellent value to our customers and to us. If any changes are required - Cymphony always respond promptly.”

Helpful Report

Posted 1 week ago

Thank you, Jane for your for your wonderful review. We value your partnership and trust in Cymphony and we look forward to continuing to support you in the future. If there's anything further we can assist you with at any time, please don’t hesitate to reach out. Many thanks Team Cymphony

Posted 1 week ago

“I have been a customer for 15 years. Always been happy with the service and the staff. My customers think this is an extension to my office. Seamless service for them. Any issues resolved promptly.”

Helpful Report

Posted 2 weeks ago

Thank you, Louise for your wonderful review and for being a loyal client for 15 years. It's great to hear that we have been able to support your business for such a long time and that you have found the service seamless. If there's anything further we can assist you with at any time, please don’t hesitate to reach out. Many thanks Team Cymphony

Posted 2 weeks ago

“We have been a customer for over 10 years and the service has always been fantastic. Our client experience from the beginning to the end is very important to us and our clients are always given the correct information.”

Helpful Report

Posted 2 weeks ago

Thank you very much for this lovely review and for being a loyal client for over 10 years. We value your partnership and trust in Cymphony and we look forward to continuing to support you and watching your business grow. Many thanks Team Cymphony

Posted 2 weeks ago

“Cymphony takes the pressure off when, in a busy office, there are numerous tasks to do and the phone ringing just adds another distraction. Rather than potentially losing a client or enquiry, I know I can count on the PA team to take a suitable message, email me with the requirement, allowing me to triage and then follow up when convenient. They can even filter out nuisance calls if required which is invaluable! Very much recommended.”

Helpful Report

Posted 2 weeks ago

Thank you for this great review. We're thrilled to hear that you can count on us to never miss a call for you, leaving you time to concentrate on what matters most - providing full turnkey solutions for all your customers. If there's anything further we can assist you with at any time, please don’t hesitate to reach out! Many thanks Team Cymphony

Posted 2 weeks ago

“We have been with Cymphony since 2007 and, as we are very small company, we rely on them to handle a considerable number of our calls. We have always found the service to be efficient and reflects our company very well in the eyes of our callers. We have built up a genuine relationship with the call handlers and can trust them to deal with the inquiries in a professional manner, furthermore, the costs are very reasonable.”

Helpful Report

Posted 1 month ago

Thank you so much for your wonderful review and for being such a loyal client since 2007! We're thrilled to hear that our service has been such an integral part of your business operations and that we've been able to represent your company effectively. Building strong relationships with clients like you is what we strive for, and it’s fantastic to know that you trust our team to handle your inquiries professionally. We truly value your partnership and are delighted with the review you’ve given us. If there’s ever anything more we can do to support your business, please don’t hesitate to let us know! Many thanks, Team Cymphony

Posted 4 weeks ago

“Great company to work with. Good comms and easy to gt in touch with and make changes as required.”

Helpful Report

Posted 1 month ago

“I have used Cymphony for several years to support my reception team during busy periods. Their team are great at what they do, providing my clients with a great experience. I've also found them to be really cost effective and reliable.”

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Posted 3 months ago

“Been with this company for years. All good Happy to deal with small businesses”

Helpful Report

Posted 9 months ago

“Not at all happy about yet another price increase. We will seriously be considering whether we actually benefit from using you. Increasing number of mistakes made.”

Helpful Report

Posted 11 months ago

“We are forced to use you against or will by senior staff at Neighbourly !! Nothing wrong with your service but i can do the same with my smart phone I don't need you/ sorry not personal but its just Neighbourlys way of screwing more money out my franchise .. Sorry again and regards Graham DDr Fife”

Helpful Report

Posted 11 months ago

“DO NOT RECOMMEND!! The worst experience ever, over 8 months of nightmare mistakes, and so expensive! They over sold us a huge package of minutes in the first month so we overpaid and were never reimbursed. We lost so much business and so much money from the constant mistakes they made in our booking system. More than one therapist is 100s of ££ out of pocket from their mess ups. No recourse, no responsibility taken for that. More than one client described the experience of talking to a cymphony staff member as "excruciating" that's a strong word, the other words that came up frequently were "inept" and "useless" - not what you want your clients telling you on a regular basis. AVOID I wish we had gone elsewhere sooner, I cannot belive I stayed so long beleiving they would get it right. Incredibly costly lesson learned. Don't make the mistake I did - literally the worst business experience I have had in 10 years of operating. OMG. RUN AWAY NOW - SAVE YOURSELF THE HASSLE!!!”

Helpful Report

Posted 1 year ago

“Using Cymphony for our business means we never miss a call out of hours. The service is of a consistently good quality and provides excellent value to our customers and our internal sales team. Since using Cymphony we have increased our ability to respond to customer queries quickly and efficiently in a cost effective way. Overall Cymphony has been a great leap forward for our business.”

Helpful Report

Posted 1 year ago

Good morning Kieron. Thank you for a brilliant 5* review. It is so important to us that we are able to support your business and provide assistance to your clients, even out side of your regular working hours. Our PAs are dedication in providing a perfect voice and world class service on every single call. Kind regards Steph

Posted 1 year ago

“We have used Cymphony for many years now and the customer service you will receive is first class. Nothing less at all times I myself many years ago used to work in companies as a Receptionist in a busy Solicitors firm and for 10 years after that a Receptionist in a secondary school of 1200 pupils and as there was only me I could never get to all the calls on time, would often have to leave it ring and switch to answer machine and listen to the messages when i got time and sometimes I forgot to give messages on time to recipients especially when it was a very busy time for me so I appreciate it is not just somebody answering the telephone, you are the first port of call when contact is made so it is important to be professional at all times. All the team who answer the calls are first class in taking our calls. After all first impressions are important. With Cymphony you receive you message immediately. When you call Cymphony the call is answered always very quickly and you are sent your message instantly. This can be by email, or phone and i believe whatever suits you best to receive your messages so we always have a good response time to deal with our enquiries. Equally if we are too busy, out of office, on holiday or whatever reason we cannot deal with calls that day, Cymphony inform our customers and keep them up to date. I cannot recommend them enough. For the bill that comes in each month in relation to the amount of calls answered that month for you, the price is unbeatable as well.”

Helpful Report

Posted 1 year ago

Good morning Rachel. Thank you so much for a lovely 5* review. We pride ourselves on providing a perfect voice and a world class service, giving nothing but the best! Getting messages over to you instantly, is just as important to us as it is to you, and we will always try to accommodate what ever needs you have. Kind regards Steph

Posted 1 year ago

“We have used Cymphony for several years and have always found them very professional and polite. They represent us very well with confidence when we are unable to take customer calls. We wouldn't use anyone else.”

Helpful Report

Posted 1 year ago

Good morning Joy. Thank you so much for an awesome 5 star review! We really appreciate it. We have thoroughly enjoyed working along side you over the years, and certainly look forward to continuing to represent the business, with the same high level standard as always. Kind regards

Posted 1 year ago

“Always effective and efficient, Cymphony have that added benefit are listening to any concerns you as a customer might have and acting accordingly. I have no complaints whatsoever.”

Helpful Report

Posted 1 year ago

“We have been using Cymphony for a few years now and have found the service really helpful in fielding calls for us. When we have liased with the team for any changes to the service the they have always been very helpful and quick to respond. Great service for what we need/use it for.”

Helpful Report

Posted 1 year ago

Good afternoon Alex. Thank you for an amazing 5* review. We pride ourselves on giving a quick and efficient service to not only our clients, but all of your clients too. We look forward to working along side you for many years to come. Kind regards Steph

Posted 1 year ago

“I've been using Cymphony for many years they are a great company giving good service, great value for money would definitely recommend them.”

Helpful Report

Posted 1 year ago

Good afternoon Yvonne. Thank you for such a lovely 5* Review. We have loved working along side you for so many years, and look forward to continuing working with you. It pleases us to hear that you would recommend our services. Kind regards Steph

Posted 1 year ago

“good service ......no complaints”

Helpful Report

Posted 1 year ago

Good Morning. Thank you for your fantastic 5* review. We are pleased to provide such a good service to yourself and your business. Kind regards Steph

Posted 1 year ago

Cymphony is rated 4.7 based on 472 reviews