Cybermarket Reviews

Name: Cybermarket
Address: Unit H16 Risby Business Park, Bury St Edmunds, Suffolk
Rating: 4.82

4.8 Rating 915 Reviews

97 %

of reviewers recommend Cybermarket

Company Reviews

Metrics

4.8

Based on 915 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Phone:

01371 879 000

Email:

sales@cybermarket.co.uk

Location:

Unit H16 Risby Business Park,
Bury St Edmunds
Suffolk
IP28 6RD

Cybermarket 5 star review on 19th January 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“AVOID. AVOID. AVOID. Shop elsewhere!! Rob at Cybermarket is quite possibly the rudest person I have ever dealt with over the phone. We received a faulty followspot, as the colour wheel wasn't working properly. After contacting the Returns Department, I was offered a replacement; however, the quality of the item made me think that if it's brand new and not working, another one probably won't last very long. So, we asked for a refund. Rob emailed me and asked me to 'Please package your item and return it to the address below, with your copy of this email referencing the SOR number,' which I did. The next day (today) the DPD driver would not take the parcel due to the addresses not matching what he had on his pickup card. I then called Rob, and he said that this 'wouldn't have happened' and 'you've never had a problem before'. It did happen, Rob, and we have the entire situation on CCTV, as it was in the College's Reception. If you would like to watch the footage, I'll happily send it to you and your team. I do not appreciate you speaking to a customer like this, as you are essentially stating that I am lying. Your tone was very passive and rude. This is absolutely disgraceful customer service. For anyone considering shopping with Cyber Market, I would advise you to stay away.”

Helpful Report

Posted 1 month ago

Hi Liam, Thank you for taking the time to share your experience, and I'm genuinely sorry to hear that you were left feeling frustrated and disappointed. We take all feedback seriously and are particularly concerned to hear that you felt the service you received was rude or unprofessional. This is not the level of service we aim to provide, and your comments have been noted and shared with the relevant team for review. Regarding the faulty product, we fully understand how receiving an item that does not work correctly can be both inconvenient and disappointing. We did offer a replacement initially, but we absolutely respect your decision to request a refund instead. We aim to make returns as smooth as possible and regret that there was confusion with the courier. While we typically have very few issues with DPD collections, it’s clear that in this case, something went wrong — and we apologize for the inconvenience this caused. We’d also like to clarify that we never intend to suggest a customer is being dishonest. If our communication came across that way, we sincerely apologize. We are always willing to investigate issues in good faith and are committed to resolving them respectfully and professionally. Your feedback will be used to help improve how we communicate and manage these situations in the future.

Posted 3 weeks ago

“Very poor quality,I would not deal with this company again”

Helpful Report

Posted 1 year ago

We were sorry to hear you were disappointed with the quality of the product purchased, it is not something we have heard before about this model but we always welcome feedback. As a company we pride ourselves on excellent customer service and if you would like to contact us directly we will be more than happy to help you with an exchange or refund. Many thanks the Cybermarket team

Posted 1 year ago

“Product stopped working on first attempt. Sent messages and no response. Please send a replacement asap as I need to use for a performance on Saturday”

Helpful Report

Posted 1 year ago

“Damaged goods and no easy way of returning. Have to wait 7 days on eBay before leaving other than positive feedback.”

Helpful Report

Posted 4 years ago

We are sorry to hear you have had a poor shopping experience via eBay, all of our contact details are on any platform with which you choose to shop with us. We have no record of you trying to contact us. We do advise that if you have any problems that you simply contact us directly via our sales line or email address. We aim to respond to all enquiries within one hour and our sales team are available to speak to Monday - Friday 9am to 5pm. Cybermarket team

Posted 4 years ago

“I have made my packaging dissatisfaction (no item protection whatsoever in a plastic bag) known to Cybermarket and received an implausible and unhelpful response.”

Helpful Report

Posted 4 years ago

Thanks for your review. We are sorry that this arrived to you in this fashion, we don't usually ship in that packaging. We are still looking into the issue on why this was shipped like this, this is why are response was a bit poor at the time. Again apologies I hope the unit is working, any issues please contact us directly and we can resolve them for you.

Posted 4 years ago

Cybermarket is rated 4.8 based on 915 reviews