Cybermarket Reviews

Name: Cybermarket
Address: Unit H16 Risby Business Park, Bury St Edmunds, Suffolk
Rating: 4.82

4.8 Rating 894 Reviews

97 %

of reviewers recommend Cybermarket

Company Reviews

Metrics

4.8

Based on 894 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Phone:

01371 879 000

Email:

sales@cybermarket.co.uk

Location:

Unit H16 Risby Business Park,
Bury St Edmunds
Suffolk
IP28 6RD

Cybermarket 5 star review on 19th January 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“A most efficient and timely transaction thank you.”

Helpful Report

Posted 3 years ago

“Got a cracking smsl amp at a competitive price. I ordered next-day delivery and sure enough, it arrived on the next day. If I have any criticism, it is that the next-day delivery charge could be lower.”

Helpful Report

Posted 3 years ago

“Everything about the Equipment and handling of the order was great except for when it came to checkout where despite the Item being clearly marked 'Free UK Delivery' there was a charge of £15.00 for delivery. I then used the online help service, only to be told that as I lived on the Isle Of Lewis, the UK's largest offshore Island. When I said that the island was in the UK was told that I had to pay a surcharge despite being in the UK. Great Britain on the other hand consists solely of the British mainland and does not include any Islands, English Scottish, or Welsh. Technically Anglesey, Skye, and the Isle of Wight aren't part of GB either although in the latter two you can drive onto them. So either change your Advertising to let people make an informed choice as to whether to pay an excess charge or don't make the surcharge in the first place. I normally don't use firms that make surcharges as there are many firms that don't. In this instance, I was buying the item on behalf of a small community organisation that had saved long and hard for to buy it. I had researched and recommended the system and due to time restraints It was impractical to source another system, I, therefore, paid the surcharge myself. A tip for anyone who is charged extra for delivery, Tell the company to use Royal Mail, it costs the same to send it to all U.K. addresses as it does to post it to your next door neighbour.”

Helpful Report

Posted 3 years ago

Hi William, Thank you for taking the time to write a review. I am glad the kit arrived to you safely and is working as intended. Unfortunately due to the sizes and weight of the items you ordered, Royal Mail was not an option to ship with. In the case of this order, 3 boxes at a combined weight of 60kg we were charged £45, we were unable to do anything on the shipping surcharge. If customers outside of mainland UK are concerned about the shipping, you can see our shipping exceptions on our website, we are happy to have a conversation on shipping fees if you feel that the surcharge is too much. https://www.cybermarket.co.uk/shop/customer-service/delivery-returns.html

Posted 3 years ago

“Products arrived very quickly, as promised. Had both available stock and best. Arrived all packaging in perfect order. Amp is great too.”

Helpful Report

Posted 3 years ago

“Cybermarket we’re very helpful in informing me about the products I was interested in. They answered all my questions and were able to dispatch the product the same day with a discount on their listed price. The products arrived with a bonus battery charger provided for the same price.”

Helpful Report

Posted 3 years ago

“Another super-fast, well-communicated shipment from Cybermarket. Cannot fault their price or service at all.”

Helpful Report

Posted 3 years ago

“Fast delivery and great range”

Helpful Report

Posted 3 years ago

“Very good received my order quickly”

Helpful Report

Posted 3 years ago

“Fast effective service with good quality parts .”

Helpful Report

Posted 3 years ago

“Good communication and fast service”

Helpful Report

Posted 3 years ago

“Fair price, quick delivery thank you”

Helpful Report

Posted 3 years ago

“Excellent service”

Helpful Report

Posted 3 years ago

“Arrived quickly and well packaged! Really pleased with it. Bought for our summer house, that we've turned into a bar. And wanted to glam it up. Quality is good very pleased.”

Helpful Report

Posted 3 years ago

“Service was good BUT delivery was late and not next day so would consider not paying the extra for next day delivery”

Helpful Report

Posted 3 years ago

“Brilliant service”

Helpful Report

Posted 3 years ago

“Product arrived well packaged and on time.”

Helpful Report

Posted 3 years ago

“great service”

Helpful Report

Posted 3 years ago

“This 3U rack tray was good quality, but wouldn't fit our rack without drilling extra holes in the rack ears. The full spec for rack rails includes 3 mounting holes in each rack unit, but many racks only use the top & bottom holes & make no provision for the center hole in each rack unit. The holes in these rack ears were in the center of the top & bottom rack units, which didn't exist in our rack (it's clearer in the picture than this write-up!”

Helpful Report

Posted 3 years ago

“Super quick. Super responsive. Super professional.”

Helpful Report

Posted 3 years ago

“Had a faulty produce delivers initially but this was relaxed immediately and with no problems Really good product and customer service”

Helpful Report

Posted 3 years ago

Cybermarket is rated 4.8 based on 894 reviews