Custom Gifts Reviews

Name: Custom Gifts
Address: Fanmerch, J1 Parkes Way, Leafbridge Business Park, Lincoln, Lincolnshire
Rating: 4.34

4.3 Rating 3,654 Reviews

83 %

of reviewers recommend Custom Gifts

Company Reviews

Metrics

4.3

Based on 3,654 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 78%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

Custom Gifts 5 star review on 30th January 2025

176

Anonymous

Anonymous // 01/01/2019

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“Best present gift ever! Thank you 😊”

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Posted 3 years ago

“Ordered marshmallow toasting kit, inner carton ripped allowing items to move around, the toaster tin was badly dented, I e-mailed with photographs of the damaged packaging and tin, a replacement tin has been sent and this was also damaged very disappointed in this company and certainly won’t be using them again, they offered a refund but want me to package the items up and send them back complete with the receipt, for the value of the order I simply can’t be bothered you expect for the goodwill of customers past and present (and to avoid the type of review I am writing) you would think a refund would be readily provided, steer clear of this poor quality gift company”

Helpful Report

Posted 3 years ago

Hi Thank you for your honest feedback. I am sorry about the issues you have had with your order. We have attempted to both redelivery your item and to offer a full refund you which I think is entirely fair. I am sorry that you are not willing to accept either resolutions. If you do wish to reconsider then please contact us. Many thanks, Tom

Posted 3 years ago

“Perfect. Amazing quality and super quick delivery”

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Posted 3 years ago

“Made a beautiful photo blanket for my terminally ill dad, who is bed bound, the picture is my mum and his 5 children. I messaged to ask if they could post it quickly and they sent it super fast, I now have it in time to give my dad for his 85th birthday on Sunday, he will love it on his bed. The quality is amazing Thank you custom gifts 💙 I can’t tell you how much I appreciate what you have done for me ⭐️⭐️⭐️⭐️⭐️”

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Posted 3 years ago

“Looked fantastic. Bought as a gift they loved it. Thank you”

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Posted 3 years ago

“My foster child was desperate for a Harry Potter Duvet cover. Really hard to find on'e that are also 'girly'. Was really pleased to find these that also have her name on. Shame these are made from polyester. It is written in the description, nevertheless, who wants to sleep in polyester?”

Helpful Report

Posted 3 years ago

Hi Thanks for your honest feedback. Unfortunately all our bedding sets have to be made with polyester. It is not possible to create a personalised bedding set on cotton as this requires a different manufacturing process that is not economical for single designs. We are looking into how we can make this clearer so that customers are not disappointed when the item arrives. Many thanks, Tom

Posted 3 years ago

“The recipient of my gift was very pleased with product but unfortunately the message I wrote was not included so she had no idea who sent it, she had to take to social media to find out.”

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Posted 3 years ago

“Lovely goft my daughter loved it”

Custom Gifts 5 star review on 7th March 2021

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Posted 3 years ago

“I Had 2 cushions made for my grandchildren because we haven’t been able to give them a cuddle for so long . They was delivered so quick and the grandchildren love them . I was so happy with the quality . Would definitely recommend this company to anyone”

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Posted 3 years ago

“Delivery good, quality of flag is ok, but I can't work out what is going on with one particular design, which unfortunately was I selected without realising. Just be careful and keep a check on the top right red diagonal stripe as its thinner on that one on just some items. The review won't let me post a photo either.”

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Posted 3 years ago

Hi Sarah Thanks for your honest feedback. From reviewing your order there has been a mistake from our side. I am so sorry about that. We will send you a replacement out now. I do hope that this is okay. Many thanks, Tom

Posted 3 years ago

“Great service I seemed to miss the emails from them when the item was coming but I think that they were in my spam. Great product and arrived quickly can’t fault this company would order more gifts in future.”

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Posted 3 years ago

“Made two personalised throw over. Was shocked at the size of them so large and beautiful. Fast delivery and 1st time I use this company thank you so much.”

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Posted 3 years ago

“Brought the adult Batman blanket and my husband loves it, he says it’s very soft.”

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Posted 3 years ago

“I was pleased with the gifts company met my expectations”

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Posted 3 years ago

“Ordered 3items for presents ,each person said they were delighted with them. Will buy again in the future .”

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Posted 3 years ago

“Flimsy synthetic material, I can’t believe that would be an approved mask as it’s extremely thin and would not stop any droplets. I was expecting it to be at least properly packed but instead it came in the envelope it was sent in, not even wrapped in a bit of plastic before putting in in the envelope. It cost overall over £15 including the postage, and it was really overpriced. Highly disappointing in every single way.”

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Posted 3 years ago

“Excellent quality product! But not clear on website re personalisation and gift message! My order had my husband’s name but that was all. what happened to Happy 66th Birthday? Very disappointed as order confirmation has complete message displayed! It did not exceed the 150 characters?? Won’t be using UNCUSTOM GIFTS again!”

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Posted 3 years ago

“Arrived intact. Wanted Happy Birthday Karen written on it. Only got the Karen. But otherwise quite happy”

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Posted 3 years ago

“Awful! Just awful! Items all came separately, with no insight into when they were coming, just a courier message on the day an hour or two before delivery. Different couriers for different items. Literally ridiculous! The toblerone wasn’t even personalised, it was a sleeve to go over the chocolate! What was the point! £12.99 for that! Appalling.”

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Posted 3 years ago

“Speedy delivery, amazing quality! Really recommend”

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Posted 3 years ago

Custom Gifts is rated 4.3 based on 3,654 reviews