Custom Gifts Reviews

Name: Custom Gifts
Address: Fanmerch, J1 Parkes Way, Leafbridge Business Park, Lincoln, Lincolnshire
Rating: 4.34

4.3 Rating 3,653 Reviews

83 %

of reviewers recommend Custom Gifts

Company Reviews

Metrics

4.3

Based on 3,653 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 78%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

Custom Gifts 5 star review on 21st November 2024

175

Anonymous

Anonymous // 01/01/2019

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“Having previously ordered before, we knew what to expect, and as previously we weren't disappointed”

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Posted 2 years ago

“Great Service, Great customer communication. Very happy”

Custom Gifts 5 star review on 3rd June 2022

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Posted 2 years ago

“Excellent quality and quick delivery service. Would 100% recommend”

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Posted 2 years ago

“This is the second lot of towels I’ve ordered they are lovely good quality but don’t tumble dry as lettering does shrink a bit but I’ve learnt this time just wash and Hang out I would definitely recommend this company thankyou to you all”

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Posted 2 years ago

“Super fast delivery and is perfect especially for the price. Cannot wait to being my towel abroad with me, I’m sure I’ll recieve many compliments.”

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Posted 2 years ago

“Poor customer services, had to battle for a refund. Item not even acknowledged as ordered and still took the money. Please do your research before ordering”

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Posted 2 years ago

“They sent me a email saying I have received my gift but I haven’t received it so far I have sent them 2 emails but not heard anything back it’s for my father in law’s birthday which is next Friday”

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Posted 2 years ago

“Having used custom gifts a couple of times before, I knew I could trust them to make a fantastic mothers day blanket for my mam! Absolutely fantastic quality and quick delivery! Would 100% recommend.”

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Posted 2 years ago

“Good product and arrived swiftly!”

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Posted 2 years ago

“Never received products 😡”

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Posted 2 years ago

“It was exactly what I hoped it would be. The customer service was also very fast and helpful. Would definitely recommend.”

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Posted 2 years ago

“This has not been delivered”

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Posted 2 years ago

“The flag material is a little thin and see through, but the artwork and text is first class, exactly how I wanted it. This flag was a good price and overall I’m well pleased.”

Custom Gifts 5 star review on 1st March 2022

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Posted 2 years ago

“Ordered personalised Arsenal bean bag for my son and he lives it. Very good quality and great customer service”

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Posted 2 years ago

“Ordered a product for valentines , didn’t turn up even though the tracking said “delivered” was indeed delivered to a doorstep which wasn’t there, to then say I would only be due 30% refund as it was “delivered” nowhere on the terms & conditions states this as I have thoroughly read it and even had it confirmed by staff, also told as I didn’t pay shipping insurance, yet paid £7.99 shipping. AVOID THIS SCAM COMPANY, take money, don’t deliver then make up their own rules not stated on website. USE A MIRE REPUTABLE COMPANY GUYS AS THESE HAVE ZERO CUSTOMER SERVICES! Still waiting on a refund which they’re denying so now going through fraud team with the bank and putting a complaint forward to the Ombudsman.”

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Posted 2 years ago

“I was so delighted with the towel I got for my daughter at Christmas that I ordered one for my wife's birthday. Once again it is very good quality & delivered before the expected date.”

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Posted 2 years ago

“Ordered in November for Christmas delivery. One item of the order arrived swiftly and problem free. I have also had previous orders with no problems. First email was ignored but chased up by telephone before Christmas and was told 'it was waiting outside' and they would make sure I had it by Christmas. Fortunately, I made other arrangements and despite 2 more chasers since Christmas, with a different story given each time I'm resigned to losing approx £50 worth of stuff. I think it's incompetence rather than crookedness as why would they send part out, and indeed even bother answering the 'phone. Anyway, customer lost forever.”

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Posted 2 years ago

“Personalised Photo Cushion. A (big) birthday present, excellent quality, good price and well-received. I’ve gad a few items from Custom Gifts, they’ve all been good. Highly recommended.”

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Posted 2 years ago

“Lovely tea towels. I’ll be ordering more!”

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Posted 2 years ago

“Amazing service from the company I ordered product on the Wednesday by the Saturday It had arrived even thou it wasn't due until 26th Jan”

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Posted 2 years ago

Custom Gifts is rated 4.3 based on 3,653 reviews