Custom Gifts Reviews

Name: Custom Gifts
Address: Fanmerch, J1 Parkes Way, Leafbridge Business Park, Lincoln, Lincolnshire
Rating: 4.34

4.3 Rating 3,654 Reviews

83 %

of reviewers recommend Custom Gifts

Company Reviews

Metrics

4.3

Based on 3,654 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 78%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

Custom Gifts 5 star review on 30th January 2025

176

Anonymous

Anonymous // 01/01/2019

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“quick delivery and good quality:)”

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Posted 3 years ago

Hi there, Thanks so much for your feedback, it helps us continue to improve our service. It's good to hear your delivery didn't take longer than expected, as this is something we are working really hard to ensure. Many thanks, Harrison

Posted 3 years ago

“My daughter received her gift, and was very pleased it. Lovely chocolate.”

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Posted 3 years ago

Hi David, Thanks for your feedback, it really helps us improve on our service. I'm glad to hear the chocolate was enjoyed, as it should be! Many thanks, Harrison

Posted 3 years ago

“Fast delivery, very happy with the item. Ordered a photo blanket and pictures came out great. Arrived sooner then expected”

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Posted 3 years ago

Hi Ivanna, Thanks a lot for your feedback, it really helps us out! I'm really glad to hear your order was delivered quicker than expected. We are always trying to improve our delivery times. Many thanks, Harrison

Posted 3 years ago

“I’m absolutely in love with the blanket I order a 100 x 150 size which I thought would be a bit small but it’s actually perfect! It’s really cosy and soft but the only thing I would say it isn’t exactly a thick material so I don’t think I can wash it very much.”

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Posted 3 years ago

Hi Rebecca, Thanks so much for your feedback! It means a lot to hear our hard work is paying off. As for the material, it is made of polyester and sherpa fleece, which will both be fine for washing! Many thanks, Harrison

Posted 3 years ago

“Easy to use and order”

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Posted 3 years ago

Hi there, Thanks so much for your feedback. We are working hard every day to make sure our website is an easy and smooth experience for our customers, so it means a lot to hear this is paying off! Many thanks, Harrison

Posted 3 years ago

“Amazing! Great quality, size and delivery.”

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Posted 3 years ago

Hi Holly, Thanks for your feedback, it means a lot! It's great to hear we got your order out quickly, we do everything we can to get our orders out in the best quality, whilst also being as quick as we can! Many thanks, Harrison

Posted 3 years ago

“Cushion better than expected for the price!!”

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Posted 3 years ago

Hi there, Thanks for your feedback! I'm really glad you're happy with your cushion. It's great to hear what you think as we try and sell the best quality products, whilst also giving you the best offers we can! Many thanks, Harrison

Posted 3 years ago

“Ordered photo blanket Monday at great price, arrived at my door on Thursday, great quality product, what else could I award other than 5 stars. A lot of companies could learn from this one, this is what customers want.”

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Posted 3 years ago

Hi George Thanks for your feedback, it's always great to hear what our customers think! We put a lot of effort into getting orders out as soon as possible, so it means a lot to hear it's paying off! Many thanks, Harrison

Posted 3 years ago

“Very happy with the personalised blanket I ordered, it was delivered much quicker than expected as well. Great service.”

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Posted 3 years ago

Hi there, Thanks a lot for your feedback, it means a lot to us. We do try and get our orders out as soon as possible, so it's great to hear our hard work is paying off! Many thanks, Harrison

Posted 3 years ago

“Personalised Chocolate Hug. Absolutely lovely product. The base is very thick (yummy) with assorted chocolates on the top (even yummier) and the name of the recipient in white chocolate. Really worth the money, I would definately by it again. Very well packaged and delivered quickly. Love it!!”

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Posted 3 years ago

Hi Maggie, Thanks so much for your feedback, it helps is continue to improve on our service! I'm really glad you are so happy with the product, it means a lot to hear that! Many thanks, Harrison

Posted 3 years ago

“My daughter is going to love this smash cup! It has all her favourites down to the Belgium white chocolate turned pink. It turned up very quickly and arrived in bubble pack Packaging and you get exactly what you see in the picture. Can’t wait to see her smash it open! Will definitely be shopping with you again.”

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Posted 3 years ago

Hi there, Thank you for your feedback, we really do appreciate it! I'm glad to hear it arrived quickly, and that the gift was gratefully received. Many thanks, Harrison

Posted 3 years ago

“Superb quality, with fantastic customer service. I certainly will be back.”

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Posted 3 years ago

Hi there, Thanks so much for your feedback! We try our hardest to produce our products to the highest standard, so it means a lot to hear positive feedback on our orders! Many thanks, Harrison

Posted 3 years ago

“Arrived on time. A wonderful service a surprise for my grandson whom I haven't seen for 18months. It cheered him up after a long lockdown. Thankyou”

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Posted 3 years ago

Hi there, Thanks for your feedback, it goes a long way to helping us improve our service! I'm glad we have helped bring some joy in these tough times, glad to hear you've gotten through it! Many thanks, Harrison

Posted 3 years ago

“Absolutely gorgeous blanket. So much detail and very cosy. Have recommended you to everyone I know. Thank you”

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Posted 3 years ago

Hi there, Thanks so much for your feedback, it helps us keep improving our service all the time! Thanks so much for recommending us, we are only a small company so appreciate all the recognition we get! Many thanks, Harrison

Posted 3 years ago

“The great product only thing was delivery was longer than expected 3-4 weeks”

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Posted 3 years ago

Hi there, Thank you for your feedback! I'm glad you're happy with the product you received, however I must apologise for your order being so late. We do usually get orders out much quicker than that but sometimes mistakes are made. We are working hard to minimise them as much as possible! Many thanks, Harrison

Posted 3 years ago

“This Blanket is so nice the photos are of my husband who passed away 17wks ago so the photos are precious to me.”

Custom Gifts 5 star review on 27th March 2021

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Posted 3 years ago

Thanks you for your feedback. I am so sorry for your loss but I am glad you have such lovely pictures to remember you husband with. He looks like he was very happy in life. Thanks, Tom

Posted 3 years ago

“Amazing product very high quality and super fast delivery! I would highly recommend :)”

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Posted 3 years ago

Thanks so much for your feedback. We work really hard to make sure we have the best quality products on site and I am really happy to hear that it is appreciated! Many thanks, Tom

Posted 3 years ago

“Towel is so thin, not really a towel to wipe hands or body with ( will be so damp). Looks like it will fall apart in the wash. The style is good but useless calling it a towel”

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Posted 3 years ago

Hi Hema Thanks for your honest feedback. It is really important we hear from our customers when they are not happy as it helps us to fix issues and improve for future customers. We will be in touch directly to resolve your complaint. Many thanks, Tom

Posted 3 years ago

“Wow! Is all I can say. It was the best gift I have given. Fantastic quality, size, condition and price. I will definitely be ordering from you again. I have recommended you friends and family. Thankyou so much”

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Posted 3 years ago

Hi Clare Thanks so much for your feedback. We work really hard to make the best quality products possible so I am glad to hear our hard work is paying off! So happy to hear that you are recommending us. We're only a small company so your support will really help us grown and improve! Many thanks, Tom

Posted 3 years ago

“Ordered a sentimental blanket for mother’s day and was abit worried of material size ect as never ordered before but WOW! Very impressed with material, detail size ect it was amazing and very happy with it. Thankyou”

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Posted 3 years ago

Hi there Thanks so much for your feedback. I'm glad you are so happy with your blanket. We work very hard to make sure our products are the best quality possible, so this means a lot! Many thanks, Harrison

Posted 3 years ago

Custom Gifts is rated 4.3 based on 3,654 reviews