Custom Gifts Reviews

Name: Custom Gifts
Address: Fanmerch, J1 Parkes Way, Leafbridge Business Park, Lincoln, Lincolnshire
Rating: 4.34

4.3 Rating 3,653 Reviews

83 %

of reviewers recommend Custom Gifts

Company Reviews

Metrics

4.3

Based on 3,653 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 78%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

Custom Gifts 5 star review on 21st November 2024

175

Anonymous

Anonymous // 01/01/2019

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“Bought a photo blanket, very good quality and lovely and warm Would recommend 100% Will use you again”

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Posted 2 years ago

“Excellent product and excellent delivery.Would recommend.”

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Posted 2 years ago

“Brought the picture on the throw. Could not think of anything for the wife for Xmas, luckily this came up in an advert. It wasn't a great picture sent, so didn't expect too much back. It's brilliant, a drunken memory for our past, it will be a fantastic surprise on Xmas day. Many thanks for a great gift at a great price. Delivery was quick, especially with the postal strikes.”

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Posted 2 years ago

“Love my items ordered 2, perfect picture quality Thankyou”

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Posted 2 years ago

“Briliant speedy service and very good value for money, pleased with my purchase :)”

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Posted 2 years ago

“Took ages to come and no communication. When I chased them got a generic reply which blamed postal strike. Not really like a towel more like a fleece blanket on one side. I ordered thinking it was coming from UK but think it comes from China.”

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Posted 2 years ago

Hi Wendy Thank you for your review. I am sorry to hear you had some delays in the order however i can confirm the items are made in the UK in Lincoln in our factory. The towel has a Microfiber front and a 100% cotton back. Thanks again SM

Posted 2 years ago

“Asked for a review on something that hasn’t arrived yet even though it was meant to arrive on the 12th. Have been in contact and told it will definitely get here, then asked for a review and told its arrived when it hasn’t. 😩”

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Posted 2 years ago

Hi there - thank you for your review. I am really sorry this hasn't yet arrived with you, I can confirm this was shipped on the 8th December on a 1-2 day delivery service. Please can you get in touch with our customer services team at hello@customgifts.co.uk and we'll be able to provide an update on shipping for you. :-)

Posted 2 years ago

“Absolutely delighted my grandson will love his personalized Brentford towel Thank you”

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Posted 2 years ago

“Delivered to the billing address. Not the delivery address. Can’t say if it was delivered on time, or who delivered it.”

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Posted 2 years ago

Hi Ben - thank you for your review. I am so sorry to hear that - please can you get in touch with our customer services team at hello@customgifts.co.uk and we can of course ship a replacement for you.

Posted 2 years ago

“Great gift great quality.really happy with it.”

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Posted 2 years ago

“Got this mug for a teachers gift. Exactly as pictured and came in time. Ver pleased with it!”

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Posted 2 years ago

“Only half the order delivered waited over 3 weeks from ordering, first to be told was processing then told seems order been mis placed then sent out to only receive half. Refund scheduled as now no delivery in time for Xmas 5 days for processing a refund on top of wait time.”

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Posted 2 years ago

“Ordered one of the one photo blankets a while ago and was very pleased with it, so ordered 3 more last week (1 photo,) I was abit disappointed when they arrived, the material was great but the photo is quite abit blurred, maybe best too do more pics instead of just one.”

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Posted 2 years ago

“10 days after ordering had heard nothing about item being dispatched. I phoned customer service and was told that there had been a problem with item I had ordered and that they had received the item that day and that I would receive it the following day . Was very pleased when I took delivery the next day as promised .”

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Posted 2 years ago

“Brilliant Christmas present for my Grandson Thankyou so much 😀”

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Posted 2 years ago

“Good quality at a good price and good service”

Custom Gifts 5 star review on 15th December 2022

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Posted 2 years ago

“Having read the reviews after I placed the order I was apprehensive about the quality and it even arriving. No need to worry everything was perfect, arrived in the time scale said. Many thx 👍🏻”

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Posted 2 years ago

“I have used this company on many occasions. They are very reliable, professional and helpful. I highly reccomend thrm.”

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Posted 2 years ago

“The item I ordered arrived a few days after I ordered it. It is of high quality and the photos that I used for the blanket really stand out and I was very surprised at this. The only concern is that there is a dirt mark in the middle of it but I will try to get that out before I give it as a presant.”

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Posted 2 years ago

“Really happy, got it for a gift and they love it!”

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Posted 2 years ago

Custom Gifts is rated 4.3 based on 3,653 reviews