Custom Gifts Reviews

Name: Custom Gifts
Address: Fanmerch, J1 Parkes Way, Leafbridge Business Park, Lincoln, Lincolnshire
Rating: 4.34

4.3 Rating 3,653 Reviews

83 %

of reviewers recommend Custom Gifts

Company Reviews

Metrics

4.3

Based on 3,653 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 78%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

Custom Gifts 5 star review on 21st November 2024

175

Anonymous

Anonymous // 01/01/2019

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“I was really impressed with the quality of the photographs and covers. Would definately order from you again”

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Posted 2 years ago

“Disgraceful service Would never use again Poor QUALITY”

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Posted 2 years ago

“A beautiful memento of Queen Elizabeth 2. It’s beautifully crafted. A keepsake”

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Posted 2 years ago

“Really beautiful wooden countdown calendar. Quality workmanship, looks amazing. Highly recommend. Thank you!”

Custom Gifts 5 star review on 15th December 2022

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Posted 2 years ago

“I bought two rocking lambs for my grand children . They look beautifully made and I think they will be real favourites over time . They also have arrived in plenty of time for Christmas . Thank you .”

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Posted 2 years ago

“Excellent customer service, very happy with the t-shirt quality. Just what I wanted.”

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Posted 2 years ago

“Highly recommended”

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Posted 2 years ago

“You sent me the wrong size phone case.”

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Posted 2 years ago

“Distinctive products, quick and efficient delivery.”

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Posted 2 years ago

“So pleased with custom towel my partner will love it! Excellent quality product and great price! Top customer service too. Thank you 😊”

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Posted 2 years ago

“Very poor quality. The personalised towel is very thin fabric and the edging is not finished to a good standard. I will not be purchasing again from this company. I am unable to show a photo as the present has been sent. I have had to purchase another gift as I felt this towel was very sub standard.”

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Posted 2 years ago

“This is a dreadful business to deal with. They promise two day delivery on an item, take payment and then two weeks later, after many phone calls and emails, cancel the order. Then I get an email saying now the item is delivered could I write a review. Don’t know what to say really.”

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Posted 2 years ago

“My son loves Bendy and the ink machine. After searching the Web I refused to pay £60+. Came across this company from a Google search and it had the better reviews. Not surprised as it's great! The blanket is lovely and the print is fabulous. Looking forward to seeing my sons face when he opens his gift. Huge thanks”

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Posted 2 years ago

“Custom Gifts created a towel for me with pictures of my sons favourite goalkeepers on it, the towel is brilliant, it looks even better than I thought it would. I can't wait for him to see it on Christmas morning.”

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Posted 2 years ago

“Very pleased with personalised cushion, Fast delivery. Will use this company again.”

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Posted 2 years ago

“Bought the personalised marmite for a stocking present. Actual jar was great but the box it came in was torn and damaged, bit disappointing for the price.”

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Posted 2 years ago

Hi Elisa, thank you for your review. I am really sorry to hear that - if you'd like to contact us at hello@customgifts.co.uk we can of course send a replacement box for your gift. :-)

Posted 2 years ago

“Quality of towels are awful! Got sent a replacement and it’s just as bad. Only way you will get a refund is to cut the towel up and show them! Absolute joke! Avoid”

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Posted 2 years ago

Hi there - I am really sorry to hear that you're unsatisfied with the quality of your towels, if you are able to provide a photograph of any issues to our customer services team we can sort this for you. We have to request that the Officially Licensed football products are destroyed if a refund is issued as this is part of our contract with the teams, I apologise if this seems an unusual request. :-)

Posted 2 years ago

“Really pleased with our purchase. Ordered a personalised single duvet cover. Arrived promptly and exactly as ordered.”

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Posted 2 years ago

“Bought 2 towels with customised detail happy enough with them not great quality but bought them as beach towels so will.do must say very good customer service kept me updated”

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Posted 2 years ago

“Very pleased with my order, arrived promptly, and is very nice. Sadly, you omitted to put the dog's name on the back. But I am sure the recipient will be thrilled with it anyway. Thank you for speedy delivery.”

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Posted 2 years ago

Custom Gifts is rated 4.3 based on 3,653 reviews