Custom Gifts Reviews

Name: Custom Gifts
Address: Fanmerch, J1 Parkes Way, Leafbridge Business Park, Lincoln, Lincolnshire
Rating: 4.34

4.3 Rating 3,649 Reviews

83 %

of reviewers recommend Custom Gifts

Company Reviews

Metrics

4.3

Based on 3,649 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 78%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

Custom Gifts 5 star review on 21st November 2024

175

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great service! Shirt came exactly how I wanted!”

Helpful Report

Posted 1 year ago

“What can I say, Second time I have ordered from here totally amazing, good quality fast delivery. No hesitation to use again. Thank you”

Helpful Report

Posted 1 year ago

“Nice quality but the text I requested on the sweatshirt I ordered had not been put on too late to reorder”

Helpful Report

Posted 1 year ago

“First item was faulty - music did not play. Replacement item - broken section (fence broken off and loose in box when opened)”

Helpful Report

Posted 1 year ago

“I ordered a personalised welsh flag, Put all the information on it, with in the parameters, the club logo 1/2vwas missing, the order had taken almost 3 week to arrive, they say 1 or 2 days delivery to mainland UK. But it had taken 6days, I have contacted customer service, if they help I will improve my rating for company”

Helpful Report

Posted 1 year ago

Hi Dean Thank you for your review. The point regarding 1 to 2 days is the delivery time once the order is shipped. The production time is shown on the product page. We have had a look at the phot you have sent and also the upload that you made on the website when designing your flag and they seem to match. If you contact customer service on hello@customgifts.co.uk we will try and help to resolve the issue thanks

Posted 1 year ago

“My order arrived on time and was as advertised 👍”

Helpful Report

Posted 1 year ago

“Absolutely over the moon with the custom made flag! Highly recommend Thank you so much”

Helpful Report

Posted 1 year ago

“Late and unresponsive”

Helpful Report

Posted 1 year ago

“Better than I expected and good value for money”

Helpful Report

Posted 1 year ago

“My friend will love his towel just because it’s his team and his age. Could have been a bit thicker would be my only comment but still a lovely gift”

Helpful Report

Posted 1 year ago

“Great flag great quality great price highly recommended”

Helpful Report

Posted 1 year ago

“Wonderful gift for my granddaughter, beautifully personalised and delivered quickly. I emailed customer service a couple of times and got an immediate response. Thank you for great service!”

Helpful Report

Posted 1 year ago

“If you have a problem they are very quick to respond and will try to solve the problem ASP”

Helpful Report

Posted 1 year ago

“Having received my order for a photo chopping board I was astounded to see they obviously hadn't viewed the photos before it was printed as all the heads were chopped off so absolutely no use Never order from them again their rubbish”

Helpful Report

Posted 1 year ago

“After more than a month, the order is not fulfilled and there is no response when I email to enquire about the progress. I hope to receive an explanation and refund soon.”

Helpful Report

Posted 1 year ago

“Item came after a month of ordering, chips on the wooden handle bars and then a crack in the base of the rocking horse including cracked paint. I have emailed and haven't received an email back. Ink on the personalised name has smeared all over the wood. Terrible and broken”

Helpful Report

Posted 1 year ago

“Rubbish. 1-2 day delivery con. Missed the event I order it for. Production time not evident. Need min 5 days to arrive. No offer of refund”

Helpful Report

Posted 1 year ago

“Brilliant customer service. Fast delivery”

Helpful Report

Posted 1 year ago

“Fantastic quality, delivered quickly. Highly recommended.”

Helpful Report

Posted 1 year ago

“The towels look ok colour a bit patchy will see how well they wash concerned they may run given 3 stars this could changed after they’ve been in the washing machine”

Helpful Report

Posted 1 year ago

Custom Gifts is rated 4.3 based on 3,649 reviews