Custom Gifts Reviews

Name: Custom Gifts
Address: Fanmerch, J1 Parkes Way, Leafbridge Business Park, Lincoln, Lincolnshire
Rating: 4.34

4.3 Rating 3,653 Reviews

83 %

of reviewers recommend Custom Gifts

Company Reviews

Metrics

4.3

Based on 3,653 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 78%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

Custom Gifts 5 star review on 21st November 2024

175

Anonymous

Anonymous // 01/01/2019

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“I can't praise this company enough. We were really struggling to think of a nice prezzie for my father in law and then we found these blankets. I wasn't sure how it would come out because we gave them a very old black and white photo of my husband's late mum that was taken when she was in her 20's but I can't describe how beautifully it came out. It actually made my father in law cry happy tears he loved it so much and the fact that we could add the fleece underneath for extra warmth was a bonus. It was a lovely affordable price and extremely quick dispatch. I will definitely be using them again and recommending them to others. Thanks so much guys.”

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Posted 3 years ago

Hi Jo We are so happy we could help :)

Posted 3 years ago

“Initial problem re supply and colour of my item. I contacted the customer service team and was served by Harrison who sorted it out for me within a very short space of time. It has arrived and I am absolutely delighted with it and the personalisation is exactly as I wanted. Harrison you have gone above & beyond, thank you, I would definitely recommend the company to others”

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Posted 3 years ago

“Received my flag and I'm well impressed with it. Great quality and well made. Highly recommend this if looking for a flag.”

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Posted 3 years ago

“Excellent service and a quality garment. Better than I expected”

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Posted 3 years ago

“Had a few problems with the initial ordering/delivery process but these were resolved by helpful staff (thank you Tom). The product was excellent on arrival.”

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Posted 3 years ago

“Wow. Great towels and fab prices. Fast delivery too. Highly recommend”

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Posted 3 years ago

“Such good quality. Really impressed and will definitely order again.”

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Posted 3 years ago

“Great service, love the item I ordered.”

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Posted 3 years ago

“Turned up. Photos are really good, but the quality of the blanket, not so much. Not as soft as I was expecting”

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Posted 3 years ago

“I’ve ordered 6 blankets and 1 cushion… all products fantastic! Great presents for all ages. 💫💫💫”

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Posted 3 years ago

“My husband is an avid Celtic fan and I am always trying to find new and exciting items for his birthday. He loved the personalised blanket that I got him this year and is always snuggled down under it.”

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Posted 3 years ago

“Great service . Quality football flag and fast delivery”

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Posted 3 years ago

“The personalised towel I ordered is just what I wanted & excellent quality. It was very easy to place the order & the towel was delivered really quickly. Very pleased with the towel & the service.”

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Posted 3 years ago

“Placed order, paid then waited three weeks with no delivery. Contacted custom gifts for an update to be told sorry it's out of stock and won't be back in. Not good service would love to know at what point I would have been informed of this if I had not decided to chase up myself”

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Posted 3 years ago

“Ordered personalised bedding almost a month ago. Emailed to be told it had been dispatched. Still haven’t received order. Emailed again, got ignored, received an email saying it had been delivered when it hasn’t. Was then told it would be dispatched end of the week. Terrible service And communication! And it didn’t arrive in time for my sons birthday!”

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Posted 3 years ago

“Great quality and value”

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Posted 3 years ago

“Get your photo gifts here, great customer service”

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Posted 3 years ago

“Absolutely thrilled with my order!!! Would highly recommend. Will be buying more!!”

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Posted 3 years ago

“Still waiting for my order been waiting a while I did send email & they told me it would be delivered that Thursday it’s been over another week now & still nothing so mailed them again & they basically told me same just different days I have now checked my email again & got one from them saying looks like it’s arrived if it isn’t the case pls contact us, we’ll I have been doing thst & don’t seem to be getting anywhere. I have got 3 pillows for my children, as we have sadly lost our pet. & needed these pillows to help with them getting g to sleep and still waiting not a happy customer & I would of used this site so many more times as well coz wanted to order a blanket next but I don’t no coz I’m still waiting on this one long wait. Just hope I do get my order very very soon.”

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Posted 3 years ago

Hi Paige Sorry to hear. I personally will make sure they are shipped today for you and will email you with the tracking details. Thanks SM

Posted 3 years ago

“Very nice”

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Posted 3 years ago

Custom Gifts is rated 4.3 based on 3,653 reviews