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Custom Gifts Reviews

4.3 Rating 3,653 Reviews
83 %
of reviewers recommend Custom Gifts
4.3
Based on 3,653 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 78%
Accurate And Undamaged Orders
Greater than 94%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.1 out of 5
Read Custom Gifts Reviews
Custom Gifts 5 star review on 21st November 2024
Steve Parlanti
Custom Gifts 5 star review on 16th September 2024
Anthony Dunkerley
Custom Gifts 5 star review on 25th July 2024
George Hall
Custom Gifts 5 star review on 2nd March 2024
Wayne Rogers
Custom Gifts 5 star review on 15th February 2024
Paul Solomon
Custom Gifts 5 star review on 7th February 2024
Paul Wray
Custom Gifts 5 star review on 3rd February 2024
Mike Askew
175
Anonymous
Anonymous  // 01/01/2019
Very nice
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Posted 3 years ago
Bought for my grandson he loves his new throw little mix is his favourite. Lovely colours would definitely buy again.
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Posted 3 years ago
Super smart and impressive, can't wait to take it abroad on hols!
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Posted 3 years ago
Poor delivery time, blames on a processing error.
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Posted 3 years ago
Hi Zach Sorry to hear this. All our products are custom made so sometimes when items have issues they have to be reproduced from scratch. We are sorry that there was a longer than normal delivery Thanks SM
Posted 3 years ago
Not received yet after 3 weeks
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Posted 3 years ago
Hi Will Sorry to hear this if you contact customer service they can look into this for you Thanks SM
Posted 3 years ago
I'm totally dissatisfied with the service I have emailed on several occasions without success it has taken serval months without reseving my goods but having taken my money
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Posted 3 years ago
Hi Jack Sorry to hear this. Sometimes our replies go into junk if you drop an email if you have not got the items yet and we will look into this Thanks SM
Posted 3 years ago
great quality
Custom Gifts 5 star review on 5th November 2021
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Posted 3 years ago
Good service and easy to use. Happy with goods received
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Posted 3 years ago
Amazing customer support (Tom was an absolute legend and couldn't have been more helpful) and great quality flag. I've had several people asking about where I got it from as they like it so much they want one themselves. Would 100% buy from them again.
Custom Gifts 5 star review on 5th November 2021
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Posted 3 years ago
Sooo impressed, makes a lovely gift and I have since ordered x3 more because I’m so impressed with the quality!
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Posted 3 years ago
Great towel
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Posted 3 years ago
Bought another Fleece Blanket for a gift, it was lovely, looked good & the blankets are so nice & warm…..definitely recommend, good service & quick delivery!
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Posted 3 years ago
I got a personalised towel and I'm happy with the quality of it, I will be returning for more
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Posted 3 years ago
Wait was a lil long. As they needed to get the order processed. I began to get a Lil worried as the gift i got was to go towards my son's 1st birthday cake smash. I emailed customer service with concerns and told them I needed this order by the 4th Nov no later Shortly after I recieved an email. Telling me the order had still no been made but not to worry as it will definitely be with me by that date. A few days past and I recieved another email on friday telling me the pillow had been made but my hooded blanket would not be done until Monday morning. Now abit worry I emailed again to again express my concerns shortly after I recieved another mail telling me " I will personally put your order as a next day delivery meaning you will receive your gifts and your son will not miss out" Monday afternoon comes I email again. And shortly after. I receive an email of the same guy who replied too my email on Friday. "Yes Tom order is now complete and as promised I have personally sent these items for next day delivery here is the tracking number hope your son has a great time" I check tracking number and sure enough it was sent and on its way. Next morning items was delivered. I opened them up and instantly fell in love. I'm well chuffed with the material and the quality of the gifts and cannot wait too wrap my 1 year old son by then in his hooded cookie monster blanket after his cake smash. I felt I needed to leave a good review because altho the process was abit lengthy. Once explained what these gifts was for they got made and sent as quick as possible and was also very fast too responde. And let me know where they was each time. Definitely order from Custom Gifts again top quality items and great customer service. Thanks again.
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Posted 3 years ago
Great flag , fast delivery recommended
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Posted 3 years ago
Ordered the pixie and fluff rocking horse delivery a little longer than expected but arrived in perfect condition easy assembly I contacted customer service twice regarding delivery no wait time to talk to them and both advisors were e polite and very helpful. Will definitely order from here again
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Posted 3 years ago
I was fully expecting a fleecey blanket, what I received was a flat piece of material. A pancake is thicker than this ‘blanket’ This is completely useless! Have emailed them. To say I am disappointed is an understatement!
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Posted 3 years ago
Love it, got for my mum's 60th and arrived on the day of her birthday even though I ordered to late and I wasn't expecting it to arrive on time. Great quality and a good size. Thanx
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Posted 3 years ago
I ordered a personalised flag on 20/08/21, the website stated 7 days delivery. When I hadn't received my flag within the 7 days i checked the website again to see the delivery had changed to 10 - 14 days. Ive just checked again and it states my expected delivery is 8th September but still i haven't received it. Be prepared to wait longer. 3 weeks with a bank holiday, 14 days but I still haven't received it. Emailed them twice but had no reply.
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Posted 3 years ago
Absolutely love it arrived quickly and great price will be ordering again
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Posted 3 years ago
Custom Gifts is rated 4.3 based on 3,653 reviews