Custom Gifts Reviews

Name: Custom Gifts
Address: Fanmerch, J1 Parkes Way, Leafbridge Business Park, Lincoln, Lincolnshire
Rating: 4.34

4.3 Rating 3,653 Reviews

83 %

of reviewers recommend Custom Gifts

Company Reviews

Metrics

4.3

Based on 3,653 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 78%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

Custom Gifts 5 star review on 21st November 2024

175

Anonymous

Anonymous // 01/01/2019

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“I ordered a fleece backed throw from you. With pictures of my late husband on. The quality of material is fantastic and the printing is very sharp and clear.”

Custom Gifts 5 star review on 31st October 2022

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Posted 2 years ago

“We have never received our order and never told that the order had been cancelled due to problems with the supplier. I assume I have been refunded- I haven’t checked my account yet. And now I receive incorrect e-mails! This is an appalling way to run a business and I will obviously not be using you again.”

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Posted 2 years ago

“The blanket was great value for money, looks great,”

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Posted 2 years ago

“Item is amazing 🤩… confusing customer service. Item eventually came although wasn’t that long.. but is lovely and as expected.”

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Posted 2 years ago

“Very happy with the personalised blanket I recieved ,it's a gift fir Christmas, I'm sure they'll be over the moon when they see it”

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Posted 2 years ago

“Lovely great quality”

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Posted 2 years ago

“Grandson will love it thank you”

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Posted 2 years ago

“Couldn’t get the towel from club shop so was pleased when I could get it from Custom gifts.”

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Posted 2 years ago

“Brilliant! Order arrived quick and just how I wanted. Thank you very much!!”

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Posted 2 years ago

“Delivery was very quick. quality amazing. thankyou”

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Posted 2 years ago

“Shocking service from start to finish order was never delivered due to a print issue. At no point did someone ring and say there’s an issue it had to wait til I contacted. I was then told it’s been fixed I should receive my order in about a week I waited 2 still nothing I emailed and you now had no idea my order where my order is. Asked for my money back was told it would be 2-5 working days that was 13 working days ago still not got my money back. Totally useless inept business. Absolute shambles”

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Posted 2 years ago

“Ordered a blanket , and a towel , both excellent quality , very pleased how the photos came out and swift delivery”

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Posted 2 years ago

“totally fantastic. quick delivery. perfectly packed for transport. great value. would definitely use again and would highly recommend”

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Posted 2 years ago

“Fast delivery easy ordering process what more can I say, no chance my towel will be misplaced again.”

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Posted 2 years ago

“Excellent customer service and received item on time. Quality good have been better but it was brought as a gift and recipient very happy”

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Posted 2 years ago

“Easy to order, prompt delivery. Fantastic quality blanket”

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Posted 2 years ago

“Quick delivery and a decent price for the towel with faces.”

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Posted 2 years ago

“Item was a little smaller than I was expecting but great all the same.”

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Posted 2 years ago

“Bought these personalised cufflinks for my partner and he loves them!”

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Posted 2 years ago

“Never received my towel, no communication at all and had to contact them on several occasions to get my money back. Would not recommend at all.”

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Posted 2 years ago

Custom Gifts is rated 4.3 based on 3,653 reviews