Custom Gifts Reviews

Name: Custom Gifts
Address: Fanmerch, J1 Parkes Way, Leafbridge Business Park, Lincoln, Lincolnshire
Rating: 4.34

4.3 Rating 3,649 Reviews

83 %

of reviewers recommend Custom Gifts

Company Reviews

Metrics

4.3

Based on 3,649 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 78%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

Custom Gifts 5 star review on 21st November 2024

175

Anonymous

Anonymous // 01/01/2019

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“I can't actually review my product as it never arrived, communication started well between myself and custom gifts and as soon as I reported my parcel missing, all communication stopped. Took absolutely weeks to get this resolved and had to go through a third party to achieve this and then custom gifts even had the audacity to still charge me the delivery costs for something that never arrived. I wish I'd read the reviews before placing my order, AVOID AT ALL COST!!”

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Posted 10 months ago

“Very impressed with everything i have ordered from this site. Amazing quality, especially the custom blankets. Will definitely order again and recommend to everyone!”

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Posted 10 months ago

“Ordered a few T-shirts for party 1st batch was great 2nd not so good but they were all replaced with next day delivery so can’t fault them for that”

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Posted 10 months ago

“Lovely blankets with photos on of our special 4 legged boy who is sadly no longer with us 🥰 Very pleased with quality”

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Posted 10 months ago

“Came really quickly, lovely quality too , it’s the 3 rd blanket over the last couple of years, highly recommended”

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Posted 10 months ago

“Delivery longer than expected. Sent email to team to see if I could pay extra to speed up delivery with no response.”

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Posted 10 months ago

“Great personalised towel. Delivery was longer than expected. However, would recommend for a personalised gift.”

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Posted 10 months ago

“GOOD QUALITY AND VERY QUICK DELIVERY”

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Posted 10 months ago

“SCAM. Still not received my item but received an email claiming it has been delivered even though I was never sent any tracking or courier emails to say it had even been shipped. Stay way clear”

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Posted 10 months ago

Thank you for taking the time to provide us with your feedback regarding your experience with Custom Gifts. We truly appreciate your input and apologize for any inconvenience caused by the issues you mentioned.We apologize for the confusion surrounding the delivery of your item. It is certainly not our intention to mislead our customers or provide inaccurate information. We understand that the lack of tracking or courier emails was frustrating and we are actively working to address this issue within our system. Your feedback is invaluable to us, as it helps us identify areas for improvement. We sincerely apologize for any inconvenience this has caused and kindly ask for your understanding as we strive to rectify the situation. If there is anything else we can do to make things right or improve your experience, please let us know. Customer satisfaction is our top priority, and we are dedicated to finding ways to better serve you.

Posted 10 months ago

“Great quality product. Exactly what my son wanted. Customer service was also excellent. Very pleased with the product”

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Posted 11 months ago

“Ordered & personalised as a gift for my Grandson, was so pleased with the name personalisation was very well done, thank you.”

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Posted 11 months ago

“Have used this company previously and love the quality of blanket I received. I have ordered 6 blankets for Christmas presents 1 individual blanket with 4 photos on and 5, 4 photo blankets the same. These were Christmas gifts and only the single one has been delivered. Tracking and messages are telling me I have received them all but I am missing 5 blankets !! I have called and left messages and emailed and no reply. Such a shame as the blankets are great and intended on ordering lots more in the new year. I just want my order or someone to contact me about it !!! It’s not nice having to explain to friends their present hasn’t arrived 😥”

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Posted 11 months ago

“Ordered a photo blanket. Not quite what I imagined. The printing was good, however the blanket is not symmetrical and the fleece lining on the reverse is a bit rough. Wouldn't order another one. Disappointed but hope the recipient likes it, mainly due to the printed photo 🤞”

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Posted 11 months ago

“Easy to order, delivered on time - brilliant gift for grandsons”

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Posted 11 months ago

“This is the 3rd photo blanket I have made, all of them lovely. Good quality photo gift.”

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Posted 11 months ago

“I was a bit worried as I haven't used Custom Gifts before but when the blanket arrived, wow, the picture quality was so clear and the blanket was soooo soft and fleecy. Would definitely recommend and will be using again.”

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Posted 11 months ago

“Order never arrived and the company have not answered any sort of communication that I have tried.”

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Posted 11 months ago

“Great quality and fast turnaround The personalisation went down very well and they absolutely loved the gifts - Thank you!”

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Posted 11 months ago

“Ordered as a gift but seems to be a lot of unwanted printer marks all over. Never had any issues in the years I’ve use custom gifts. To late to reorder this gift Hope it was just a glitch and no one else’s blankets were marked.”

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Posted 11 months ago

“Love the personalized photo blanket - it looks and feels amazing - it's very soft and I'm impressed with the quality (I used high resolution photos). It came within a week. Highly recommend”

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Posted 11 months ago

Custom Gifts is rated 4.3 based on 3,649 reviews