Custom Splashbacks Reviews

Name: Custom Splashbacks
Address: The Display Works, Ivybridge, Lee Mill Industrial Estate
Rating: 4.56

4.6 Rating 140 Reviews

89 %

of reviewers recommend Custom Splashbacks

4.6

Based on 140 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

Anonymous

Anonymous // 01/01/2019

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“Very pleased.”

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Posted 2 days ago

“The splashback is fabulous - I bought the rose gold and am really happy with it. Customer service was lovely and helpful. BUT the delivery service was atrocious! The delivery window is 8am-6pm. Even on the day you have to wait in for 10 whole hours with no idea of approximately when it’ll be getting there. The day of my delivery arrived but it just didn’t turn up! After 8 hours of waiting, the status changed to ‘delivered’ and was apparently signed for by me! The next morning I called (taking an hour to get through, and was ‘transferred’ to another operator who then cut me off) to see where it was and was eventually greeted by a very rude woman at DX delivery who seemed unable to provide a reason or apologise for the no-show. I was very unimpressed by their complete lack of organisation not to mention non-existent communication and customer service. No one gives a 10 hour window for deliveries - on the day the driver must have a route in mind! It gave me alot of stress waiting in for 2 days. In the end it arrived at 4.30pm on the second day of waiting. I’d never ever use this rubbish delivery company. The drivers are really lovely but horribly overloaded.”

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Posted 3 days ago

“Excellent Quality Product This is the first time I have used this company and I would highly recommend them. I was able to request a sample in advance which only took 1 day to arrive. To have a custom made splashback delivered in the time it took for me to receive my order was impressive.”

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Posted 1 week ago

“Easy to order, confirmed plans before making. It was made and delivered in good time and kept up to date with progress. Great price and looks great in the kitchen. Very happy, would use again if needed.”

Custom Splashbacks 5 star review on 12th March 2025

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Posted 1 month ago

“We absolutely love our Splashback. Excellent customer service all round”

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Posted 1 month ago

“Packaging was spot on kept the splashback protected. Fast delivery”

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Posted 1 month ago

“Our splashback arrived damaged, but because we didn't open the package within 24 hours we were refused a refund. Our house was a building site at the time and the builders didn't open it straightaway as they were not working on the kitchen yet. The 24 hour rule for refunds is unfair and ridiculous, and was incredibly frustrating to happen during a stressful renovation. We will never buy anything from Custom Splashbacks.”

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Posted 2 months ago

“Fabulous service- love my splashback!”

Custom Splashbacks 5 star review on 10th January 2025

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Posted 3 months ago

“I called the office for guidance about the splashback, as there is a piece of plastic that needs to be removed before placing the splashback in its location. They were very helpful in guiding me and attending to my call.”

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Posted 3 months ago

“Overall satisfied with my splashback, the matte finish looks very polished. I had expected rounded edges (my understanding from ordering is this was default and I didn't have an option to add this during ordering) but edges were cut straight. Communication was clear and updates on my order were timely. All in all, happy with the end result.”

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Posted 4 months ago

“Quick supply oif high quality product. Very well packaged delivery”

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Posted 4 months ago

“Totally recommend the splashback from them. The communication was top-notch and so was the product. It has totally elevated my kitchen.”

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Posted 5 months ago

“Excellent service Thank you so much”

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Posted 5 months ago

“Great service, excellent communication and super product.”

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Posted 6 months ago

“Love our Mint Splash Back.”

Custom Splashbacks 5 star review on 13th September 2024

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Posted 7 months ago

“Ordered a gold flashback sample (sample approx cost £5) - sent a silver one. Haven’t asked for a refund - but happy if you sent one! Won’t be using this company. Very rarely leave negative views but you asked ….”

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Posted 7 months ago

“Service could not have been better for excellent product”

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Posted 8 months ago

“It took a bit of time to actually reach someone regarding our samples, when we did get a point of contact the response time was so much quicker and they were helpful. We have now received our samples and quotation. Thank you.”

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Posted 9 months ago

“Fantastic Service. Great comunication from the beginning. Ensured that the design, size and overall look was perfect before completing the order. Have recieved lots of complements so far! Perfect delivery and extremely well packaged.”

Custom Splashbacks 5 star review on 4th July 2024

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Posted 9 months ago

“The copper finish gives a better appearance than the stainless, and matches the oak kitchen cupboards and furniture.”

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Posted 10 months ago

Custom Splashbacks is rated 4.6 based on 140 reviews