Custom Planet Reviews

Name: Custom Planet
Address: Unit 7, Strand House, Camperdown Industrial Estate, Locomotion Way, Newcastle upon Tyne, United Kingdom
Rating: 4.58

4.6 Rating 118 Reviews

89 %

of reviewers recommend Custom Planet

4.6

Based on 118 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	Greater than 72%
Customer Service
Communication Channels	Telephone, Email

Visit Website

Phone:

0191 270 8181

Location:

Unit 7, Strand House,
Camperdown Industrial Estate, Locomotion Way,
Newcastle upon Tyne
United Kingdom
NE12 5US

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Awesome customer service and they helped me every possible way they could for me to get my hat ordered when I couldn't get it figured out. They ended up calling me and got it all figured out and paid right over the phone. Only reason why I have 4 stars instead of 5 is because of how long shipping takes to receive my item but besides that this company is definitely a place to get what you want.”

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Posted 4 years ago

“Very quick communication with Custom Planet. They did everything as we wanted it, when other companies didn't. Only downside was price, but we were ordering a low number of items. Very impressed, would use again.”

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Posted 7 years ago

“Friendly & efficient service with a vertual smile, upbeat phone manner”

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Posted 7 years ago

“Very quick to to answer emails and give advice on what would come out better on the clothing i wanted”

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Posted 8 years ago

“Great company very user friendly only concerns are that VAT came out of nowhere, I would of liked to known however I'm assuming it's a relatively big company and thus the threshold was hit would of enjoyed the priced advertised nonetheless still pleased with service quality was almost perfect (one lighter broke) I am considering ordering again”

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Posted 9 years ago

Hi James, thanks for the review. Next time you order there is a VAT on/off switch in the top right of the website which allows you to show prices with or without VAT. Hope this helps. If you have any issues with the quality of any of your items please email your account handler and we can rectify this for you straight away. Thanks for the order!

Posted 9 years ago

“It was quite easy to order the merchandise, and there was a quick confirmation by e-mail of the order; a second e-mail rather puzzled me and when I responded to it, it proved undeliverable; the article arrived very quickly, before the estimated day. So I'm pretty happy, and the person I discussed my puzzlement with on the phone was helpful and reassuring.”

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Posted 9 years ago

Custom Planet is rated 4.6 based on 118 reviews