Custom Planet Reviews

Name: Custom Planet
Address: Unit 7, Strand House, Camperdown Industrial Estate, Locomotion Way, Newcastle upon Tyne, United Kingdom
Rating: 4.58

4.6 Rating 118 Reviews

89 %

of reviewers recommend Custom Planet

4.6

Based on 118 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	Greater than 72%
Customer Service
Communication Channels	Telephone, Email

Visit Website

Phone:

0191 270 8181

Location:

Unit 7, Strand House,
Camperdown Industrial Estate, Locomotion Way,
Newcastle upon Tyne
United Kingdom
NE12 5US

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Custom Planet 5 star review on 19th July 2018

Cate Battson

Custom Planet 5 star review on 4th February 2017

Jake

Custom Planet 5 star review on 13th May 2016

Charlotte Smedley

Anonymous

Anonymous // 01/01/2019

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“They never sent me an email confirmation. Then the person dealing with my delivery put the wrong postcode for delivery so the parcel got tuck at the depo... they then managed to do the exact same thing again the next day when I asked them to deliver another t shirt to replace the lost one. When the cost of the t shirt was so high, I would expect a much better service than what i received.”

Helpful Report

Posted 7 years ago

Hi Oskar, Im sorry you feel the service was poor on your order. I've looked into this and it looks like the reason you didn't receive an order confirmation was because you entered the wrong email address so the order confirmation email bounced. You should have still received a proof to confirm before production so hopefully this was ok. Apologies for sending the t-shirt to the wrong address. I think despatch was having a bad day when they send out your order as to send it out to the wrong address twice is very strange. I'm sorry we couldn't give you the service you expect on this occasion, the vast majority of our orders go without a hiccup but due to the nature of what we do mistakes happen sometimes. To try to fix the problem on this occasion we sent you a replacement, which I understand you did end up recieving and we refunded you for the whole order. We had thought that you were happy with the outcome as you ended up with two t-shirts for free, although a little late due to the mixup in despatch, which I understand is frustrating. Thanks Custom Planet

Posted 7 years ago

“The quality of the print was great, nice and clear”

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Posted 7 years ago

“We had been let down by another supplier and needed a really quick turnaround on a new batch of t-shirts. Andy was excellent in understanding our requirements, ensuring we were happy with the results and going the extra mile in getting us the speediest service possible. The shirts are excellent and represented our brand perfectly!”

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Posted 8 years ago

“The service is impeccable, quick and great quality product, the service is precise and nothing was done without my say so...would recommend you to all for printing...will order again.”

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Posted 8 years ago

“The process was really smooth, which I appreciated, but the finished product wasn't very good. Of the five shirts I ordered, none were true to size. The medium and the large were too small and the XL and the XXL were too big. The difference in size between the large and the XL was huge. Additionally, the print quality felt very cheap, very plastic-y on the finish. Also, the trimming around the graphic wasn't very good, so has left a white border, even though it was provided on a transparent background. I got five shirts from you guys and two shirts from another company - the shirts from you look like something you'd get for a stag do, the other shirts look and feel like proper merchandise. So I'd not buy from you guys again, unfortunately. Which is a shame because the kit you provided for our sports team was brilliant.”

Helpful Report

Posted 8 years ago

Hi Alyssa, i'm sorry you felt the product wasn't up to standard. If you could contact the person who dealt with your order we can try to figure something out for you. Sometimes we don't get it quite right the first time and if you don't request a particular print technique we always use the most effective for your particular logo, garment material and quantity ordered. We always send proofs to confirm you are happy with the print method chosen, which in this case sounds like printed vinyl. Thanks, CP

Posted 7 years ago

“Custom Planet provided us with two quality aprons. Originally the order had been lost on delivery but they quickly resolved this for us and sent us new ones. We're really happy with the aprons and would order more in the future.”

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Posted 8 years ago

“Great service and very quick turnaround at competitive prices”

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Posted 8 years ago

“Always efficient and friendly- my contact Andy always accommodates our last minute orders.”

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Posted 8 years ago

“Excellent customer service, products and turn around times. Couldn't ask for more and would definitely recommend.”

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Posted 8 years ago

“We have used Custom Planet now for over 2 years and we see no reason as to why this won't continue. They provide us with a range of products which all have different designs on-they embroider , print and label all of our garments and we are always impressed with the quality. Customer service is always second to none and they will always help if there is something that needs changing. Most important is our customers always comment on the quality of the garment they are purchasing. Highly recommended.”

Helpful Report

Posted 8 years ago

“Had a really bad experience with Custom Planet, will not make the mistake of using them again!! I never write reviews either, but I felt the need to, so others don’t make the same mistake. Their tops come up way to small, must be for some super skinny people, because they could barely fit any of us, really tight, really unflattering, even though we all ordered larger sizes!! Then they refused to rectify the situation, basically in not so many words said, that’s what you ordered, so we will not refund it, or compensate you. + PROS: Speedy delivery Speedy proof and turnaround - CONS: Mediocre quality print Unhelpful customer service Poor returns policy 0% customer care Poor packaging in box, t-shirts not individually wrapped or folded.”

Helpful Report

Posted 8 years ago

Hi Anneke, Apologies you feel you didn't have the best experience with us. The garments you ordered were as stated in the manufacturers size guide and due to the very quick turnaround to get the shirts to you in time for your event there was nothing we could do in terms of getting new larger t-shirts to you in time. As you actually used the garments for your running event and we refunded you half of the amount paid, we got the impression you were satisfied with the outcome so we feel the review you have left is a little unfair but we certainly take on board what you have said. Regards, Custom Planet (Customer Service)

Posted 8 years ago

“Great product as expected, thank-you.”

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Posted 8 years ago

“Custom Planet has a great customer service, they were very quick at responding and were extremely helpful. The products we have received were very well made and good quality. I was overall very impressed and I highly recommend their services.”

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Posted 8 years ago

“T-Shirt design was exactly what I wanted.”

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Posted 8 years ago

“Great price, communication was excellent and delivery was speedy, what more could you ask for?”

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Posted 8 years ago

“Order was placed and product ordered and received in excellent condition will be back to order again”

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Posted 8 years ago

“Very impressed! I've ordered 3 t shirts all with different designs. All great quality and customer service was great.”

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Posted 8 years ago

“Quick production and lead time, perfect quality, very detailed embroidery. Garments are high quality, sizes are correct to physical dimensions.”

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Posted 8 years ago

“I highly recommend Custom Planet. I have purchased ladies fit t-shirts and had my company logo embroidered on. Very good quality and reasonably priced. Great communication and service from start to finish. I will continue to use Custom Planet for my corporate purchases.”

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Posted 8 years ago

“i found the sizing difficult as I only knew the measured size of the T shirt. In the end the size charts actually showed the measured size and not " to fit " size as stated. Communications were great and Andy was extremely helpful. Nothing was too much trouble for him and he really cared that the finished T shirt was what was wanted. I would thoroughly recommend this company and would use again for future requirements. Thank you and well done for great customer service, a rare thing these days.”

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Posted 8 years ago

Custom Planet is rated 4.6 based on 118 reviews