Custom Planet Reviews

Name: Custom Planet
Address: Unit 7, Strand House, Camperdown Industrial Estate, Locomotion Way, Newcastle upon Tyne, United Kingdom
Rating: 4.58

4.6 Rating 118 Reviews

89 %

of reviewers recommend Custom Planet

4.6

Based on 118 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	Greater than 72%
Customer Service
Communication Channels	Telephone, Email

Visit Website

Phone:

0191 270 8181

Location:

Unit 7, Strand House,
Camperdown Industrial Estate, Locomotion Way,
Newcastle upon Tyne
United Kingdom
NE12 5US

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Custom Planet 5 star review on 19th July 2018

Cate Battson

Custom Planet 5 star review on 4th February 2017

Jake

Custom Planet 5 star review on 13th May 2016

Charlotte Smedley

Anonymous

Anonymous // 01/01/2019

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“Helpful customer service, excellent quality and quick turnaround on printing and delivery. Will definitely use again in the future.”

Helpful Report

Posted 8 years ago

“Great company very user friendly only concerns are that VAT came out of nowhere, I would of liked to known however I'm assuming it's a relatively big company and thus the threshold was hit would of enjoyed the priced advertised nonetheless still pleased with service quality was almost perfect (one lighter broke) I am considering ordering again”

Helpful Report

Posted 8 years ago

Hi James, thanks for the review. Next time you order there is a VAT on/off switch in the top right of the website which allows you to show prices with or without VAT. Hope this helps. If you have any issues with the quality of any of your items please email your account handler and we can rectify this for you straight away. Thanks for the order!

Posted 8 years ago

“Always a great service when ordering from Custom Planet. Fast delivery and great communication. A+”

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Posted 8 years ago

“Very polite and great.cusotmer service”

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Posted 8 years ago

“Recently had a few t-shirts & jumpers done by custom planet with my company logo on, they were completed very quick & done at a quality standerd, well recommend.”

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Posted 8 years ago

“Custom Planet provided amazing service and were very efficient - the products were of very good quality and we were very impressed!”

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Posted 8 years ago

“I contacted these guys with regards to some varsity jackets. They responded within the hour to me and held the promotion for for 2 weeks until i could make payment. I made payment on a Friday for 25 embroidered jackets and i had them at my house by the following Thursday which in my eyes is amazing. 100% highly recommended and awesome service! Holly is the women i have the account with and she is lovely and great customer service.”

Helpful Report

Posted 8 years ago

“It was quite easy to order the merchandise, and there was a quick confirmation by e-mail of the order; a second e-mail rather puzzled me and when I responded to it, it proved undeliverable; the article arrived very quickly, before the estimated day. So I'm pretty happy, and the person I discussed my puzzlement with on the phone was helpful and reassuring.”

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Posted 8 years ago

“Superb quality print on t-shirts at a very competitive price. Friendly service will be using again.”

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Posted 8 years ago

“Quality product, good price”

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Posted 8 years ago

“Prompt service. Good price. Quality product.”

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Posted 9 years ago

“From my own experience as a newly established clothing company, I would highly recommend Custom Planet to anyone! Having limited knowledge in the garment printing industry, I had many questions about the different materials and various printing methods which could be used for my designs. With no prior booking, I turned up at the office and within minutes I was in a meeting with a friendly member of staff who instantly put me at ease as they took the time to informatively go over all my options and queries. On-going emails, phone calls and meetings were also always conducted in a timely and professional manner and I always received a quick response. When printing was underway I was invited to see the printing process first hand – It was great to see how the machinery and team operate to produce my clothing. It is also notable to mention that my hand-drawn designs were quite complex and required some computer based editing for optimum printing - Custom Planet has a robust and diversely skilled team and all these graphical changes were done in-house. This was very helpful as there was no need to outsource any editing of the artwork. They also have the patience and adaptability to meet your needs, ensuring the final product is exactly the way you intended. In summary, if you are a new or experienced company/individual seeking premium quality prints, expert advice and a professional printing company, I would always recommend Custom Planet. I will definitely be using them again for printing in the future.”

Helpful Report

Posted 9 years ago

“I was looking for some embroidered swimming shorts for a group of guys for a stag party and spent hours searching online without finding anything suitable. I had made contact with a few companies who were not particularly helpful. I was very particular about what I wanted - the right shorts, with high quality embroidery in the right place on the shorts (lower right leg above the knee). I landed on the Custom Planet site and within a few minutes I was speaking to Andy Dark via the online chat facility on the website. Andy quickly re-assured me that Custom Planet could offer what I was looking for and I called him on a direct line to talk about the finer details. Over the following 2 weeks or so Andy gave me advice about how to get the best results from the embroidery while I fine tuned the artwork. Andy sent me a proof of the embroidery (a 'stitch-out') and allowed me to make a couple more tweaks to the artwork to get the best possible result. The end result was perfect, absolutely sensational and beyond what I was hoping for. I am a total perfectionist and he managed to really impress me. Delivery was quick, quality of the embroidery and shorts was first class and the shorts will forever be a momento of a fantastic weekend. I could not recommend Andy and Custom Planet highly enough. Thanks Andy, Elliott.”

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Posted 9 years ago

“Amazing service. We needed the t.shirts at short notice, Andy was brilliant, no worries. All I had to do was email what we wanted on them, the end product was great, good quality and great design. Definitely recommend them.”

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Posted 9 years ago

“The guys are Custom Planet did a fantastic job with the t-shirt prints for our customer. They were very professional in helping with different ink choices for the job, they provided good quality samples and delivered the order well on time. Thanks, we will be using you again. Ryan from RyanDesign.co.uk”

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Posted 9 years ago

“Quick delivery and good quality shirts - would recommend!”

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Posted 9 years ago

“The best thing about Custom Planet is their Customer Service and ability to get back to you quickly. So helpful and friendly I find the whole order process a very easy task. Very professional products/garments too. Any questions or queries I have before making a large order is always explained well by the team so I can make each purchase with absolute confidence. A very happy customer.”

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Posted 9 years ago

“great service and support. quality products and quick turnaround.”

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Posted 9 years ago

Custom Planet is rated 4.6 based on 118 reviews