Custom Planet Reviews

Name: Custom Planet
Address: Unit 7, Strand House, Camperdown Industrial Estate, Locomotion Way, Newcastle upon Tyne, United Kingdom
Rating: 4.58

4.6 Rating 118 Reviews

89 %

of reviewers recommend Custom Planet

4.6

Based on 118 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	Greater than 72%
Customer Service
Communication Channels	Telephone, Email

Visit Website

Phone:

0191 270 8181

Location:

Unit 7, Strand House,
Camperdown Industrial Estate, Locomotion Way,
Newcastle upon Tyne
United Kingdom
NE12 5US

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Custom Planet 5 star review on 19th July 2018

Cate Battson

Custom Planet 5 star review on 4th February 2017

Jake

Custom Planet 5 star review on 13th May 2016

Charlotte Smedley

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very personal service. Lots of excellent communication with you. The product was absolutely stunning too. The t-shirts were a good fit and the colours were so vibrant. The delivery was prompt too, arriving the day before the original delivery date. They really looked brilliant. Would definitely recommend this company and will be using them again.”

Helpful Report

Posted 7 years ago

“Friendly, efficient and industrious team. Superbe work and final products! Couldn’t have wished for a better company to work with. Excellent!”

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Posted 7 years ago

“The service was quick and professional, we are always happy with the quality of the t-shirts which is why we come back every year! Best price, best quality, just exactly what we want. And Jenna dealt with a mistake really well and quickly, issued a refund and emailed me to tell what was going on.”

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Posted 7 years ago

“I found the staff at Custom Planet to be exceptionally helpful and professional. The work was done quickly and to a very high standard. Should I need more embroidery, I will definitely use Custom Planet again and wouldn't hesitate to recommend them to family, friends and colleagues.”

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Posted 7 years ago

“Quick replies to emails, really helpful people and a good product delivered in a timely manner!”

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Posted 7 years ago

“Nothing is ever too much trouble for Custom Planet. Quick to quote and fast turnaround when needed! Definitely one of the better companies to work with and most excellent communication throughout the jobs!”

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Posted 7 years ago

“We approached Custom Planet with a very tight deadline. They provided fantastic service at affordable prices. We will be sure to contact Jenna next time we need promotional clothing.”

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Posted 7 years ago

“Brilliant service, really quick with getting back to me regarding any queries I had and friendly. Definitely use again :)”

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Posted 7 years ago

“Really great customer service. Delivered a quality product at a reasonable price. Thanks!”

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Posted 7 years ago

“The Custom Planet team were amazing with our needs. They were extremely helpful in guiding our design so that we would get the best out of what we wanted. The whole process was efficient and our products were great quality. Action on Poverty would definitely use the company again and recommend them to anyone needing products.”

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Posted 7 years ago

“Very good service. Quick delivery and great quality.”

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Posted 7 years ago

“Fantastic customer service 😊 Professional company, in addition, has a great personal touch. They were extremely accommodating when we needed to add 3 extra items to our order at the last minute. Would highly recommend to anyone, good quality merchandise, delivered to your door.”

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Posted 7 years ago

“Great service and a great team of people there. Use them all the time for embroided and printed work wear and never had a problem in 2 years of using them”

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Posted 7 years ago

“I needed a small job sorting really quickly and Jenna was an absolute superstar in helping me with everything. She organised the impossible and proved that no order is too small or insignificant to Custom Planet. The customer service was flawless and the proofs were really well laid out and informative. Immediately they have become one of my favourite suppliers and I will definitely be using you again. Many thanks indeed!”

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Posted 7 years ago

“Polite staff when communicating over email and telephone.”

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Posted 7 years ago

“They were very easy to deal with. I told them a few detail about who we are and our aims and they produced a fantastic product for us too use. Highly recommend.”

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Posted 7 years ago

“Good contact throughout the design process, all the way through to production of my purchase.”

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Posted 7 years ago

“Communication with the company was excellent, the staff very helpful and the products I ordered were very well made. I can't fault the service I received.”

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Posted 7 years ago

“Everything is wrong. Design for embroidery had to do myself. Company think that they are not responsible for stocks,seems they never heard about inventory. Instead to help out they decide to stick with own opinion,which at the end is not beneficial to both-me and them. Wrong policy!!! Everything takes to long. Shortly-there is hundreds of tousen company's over UK who does embroidery,go for other company.”

Helpful Report

Posted 7 years ago

Thanks for your feedback. I believe one of our sales reps helped you with the issue when a product you ordered was out of stock. I understand you were frustrated by this but in the end were very happy with the quality of the product and embroidery you received. Although our website isn't perfect some of the products do sometimes go out of stock or become discontinued and are incorrectly updated. I'm sure you understand we produce thousands of garments each week and on odd occasions we do make mistakes but always try to put them right as best we can. We will take your points on board and try to improve the website in future.

Posted 7 years ago

“Very quick to to answer emails and give advice on what would come out better on the clothing i wanted”

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Posted 7 years ago

Custom Planet is rated 4.6 based on 118 reviews