Curtains 2Go Reviews

Name: Curtains 2Go
Address: 1 Woodborough Road, Nottingham, Nottingham
Rating: 4.77

4.8 Rating 1,421 Reviews

98 %

of reviewers recommend Curtains 2Go

Company Reviews

Metrics

Info

4.8

Based on 1,421 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Visit Website

Phone:

0800 862 0463

Email:

sales@blinds-2go.co.uk

Location:

1 Woodborough Road,
Nottingham
Nottingham
NG1 3FG

Write Your review

Tell us how Curtains 2Go made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Curtains 2Go 5 star review on 10th February 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Curtains2go make it so easy to choose, measure and buy curtains! Excellent service.”

Helpful Report

Posted 7 years ago

“Excellent choice and service. My curtains are really lovely and are exactly as I wanted. They complete the look of my room beautifully. I would not hesitate to use the company again and will recommend to family and friends. Highly recommended.”

Helpful Report

Posted 7 years ago

“Thrilled with the quality - very easy to follow measuring guide and they were just as I'd hoped. Would really recommend, love them! Will be using again for the next room.”

Helpful Report

Posted 7 years ago

“Brilliant quality, four hours to change the order after submitting if you need to, well made and good price”

Helpful Report

Posted 7 years ago

“Excellent service”

Helpful Report

Posted 7 years ago

“Quick and professional service. Quality blinds. Many thanks”

Helpful Report

Posted 7 years ago

“Really excellent quality fabric and finishing of the curtains. I am really impressed and will definitely use this company again. Prompt and efficient.”

Helpful Report

Posted 7 years ago

“Fabuous curtains. Extremely well made. Design of fabric matched up perfectly. Speedy and excellent service. I have now ordered matching cushion covers. I will recommend this company to my family and friends. 5 star also to the customer service department.”

Helpful Report

Posted 7 years ago

“I'm so happy with my curtains, great quality and really fast delivery. Would definitely recommend these curtains.”

Helpful Report

Posted 7 years ago

“Very easy to use instructions on the web site, meant we were able to order the exact size curtains that we needed. Samples came very quickly as did the finished curtains once we'd ordered them.”

Helpful Report

Posted 7 years ago

“Very easy to use instructions on the web site, meant we were able to order the exact size curtains that we needed. Samples came very quickly as did the finished curtains once we'd ordered them.”

Helpful Report

Posted 7 years ago

“Excellent customer service. I broke a curtain hook on our pleat headed curtains purchased 2 years ago and was immediately sent a pack of replacements”

Helpful Report

Posted 8 years ago

“I ordered two sets of curtains for my dining room and neither are wide enough after complaining ive emailed photographs with the curtains laid at the side of a tape measure as evidence and they have said their sizeing is not the usual x2 but x1.5 of the pole measurements provided! I dont consider in excess of £400 cheap for a pair of badly fitting curtains...I wish id gone to Dunelm!”

Helpful Report

Posted 8 years ago

“I ordered three pairs of curtains. Five curtains were OK but the sixth was impossible to get to hang straight despite ironing, re-ironing and attaching lead weights to the hem. I contacted Curtains2go by email and attached photographs. They then asked for more photos which I sent along with photos taken from outside showing the curtain was not hanging correctly. They then asked that I take down the curtain, lay it on the floor and photograph the stitching. I replied that the curtain was 1.78 high and my husband was 78 and I am almost 70 and we had no desire to do this. I had more than adequately shown I had a problem and the cause of it was theirs to sort. I got nowhere. They are still asking for photos of the curtain laying on the floor. Very bad customer service considering I had, in the previous two months, purchased four window blinds from them. I wouldn't recommend anyone to use them.”

Helpful Report

Posted 8 years ago

“Absolutely delighted with my curtains. Expertly made and packed beautifully in tissue paper so I did not have to iron them. The gentleman I spoke with when ordering my curtains was extremely helpful. Will definitely use this company again.”

Helpful Report

Posted 8 years ago

“Having used curtains to go once before, I did not hesitate when I needed another pair of new curtains. However the whole process has been a nightmare. I received the curtains and put them up, only to realise the colour was wrong - they had been made with the material effectively the wrong way round. I called the helpline and after submitting photos they called me back and apologised for the mistake. Given the curtains were far from cheap, I suggested I would consider keeping the curtains if a discount was applied (and I would instead repaint the room). I was told the maximum discount was 10% (which I was highly surprised at) and so opted to have them re-made. I had to chase the curtains as did not hear anything regarding their delivery. I was told different things by different people regarding a delivery date and they really couldn’t fathom how to deliver the new curtains and collect the incorrect ones in the same day. I explained that I couldn’t be without curtains in my bedroom and need to ensure I had the correct curtains before sending the incorrect curtains back. Due to the size and weight of the curtains (and living in London and commuting to central London) I was unable to take the curtains to work for collection and delivery. After numerous calls with different people (and a palaver over delivery of packaging which never came) I was told delivery and collection would take place on a set date. So despite this being entirely the fault of curtains 2 go, I had to take a day off work to sit at home (they don’t pay for collections and delivery at a weekend). I was sent labels to put on the box for the return of the wrong curtains and was assured collection and delivery would take place. I took delivery of the new curtains just fine. However it got to around 5pm and the old curtains still hadn’t been collected. I even called again and was assured they would be collected at any time up to 7pm. 7:50pm and no collection so I called yet again. I was told collection hadn’t been arranged and I had to arrange a time slot by calling a number. This was never communicated to me – in fact I was told there was no way of arranging a delivery or collection time slot (and therefore there was no guarantee the new ones would come before the old ones were collected). The upshot is, I have to take another day off work to organise for collection. No offer of any compensation or discount has been received. Whilst the individuals I spoke to were all friendly and tried to be helpful, the overall customer service experience was appalling.”

Helpful Report

Posted 8 years ago

“first time using curtains 2go so was a little concerned. I chose mariposa Bluebell Curtains, the sample doesn't do them justice, they are so lovely well made, hang great. The delivery & packing was also good.”

Helpful Report

Posted 8 years ago

“Thank you. Our curtains arrived and were perfect.Will use you again when we redecorate our lounge room. Regards Ian and Karina”

Helpful Report

Posted 8 years ago

“I placed my order over the telephone as I needed to order matching fabric. The operator was efficient and helpful and I wad rather nervous about ordering curtains from a company I had never dealt with in the past. My fears were unfounded ad the order for curtains,cushions,tiebacks and additional fabric arrived today via TNT, I am absolutely delighted with all my items the quality is fabulous and I will certainly not hesitate to use this company again. Even the sample fabric service was superb. Well done Curtains2Go. Thanks”

Helpful Report

Posted 8 years ago

“Easy to mesure with your system. Arrived in 7 days. No need to iron. Absolutely delighted.”

Helpful Report

Posted 8 years ago

Curtains 2Go is rated 4.8 based on 1,421 reviews