CupsDirect Reviews

Name: CupsDirect
Address: 148 Communications House, 9 St Johns Street, Colchester, Essex
Rating: 4.85

4.9 Rating 714 Reviews

97 %

of reviewers recommend CupsDirect

4.9

Based on 714 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About CupsDirect:

CupsDirect, We are catering Suppliers that specialise in B2C Food and Drink packaging.

Visit Website

Phone:

01206 212121

Email:

support@cupsdirect.co.uk

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CupsDirect 5 star review on 14th March 2025

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CupsDirect 5 star review on 9th March 2025

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CupsDirect 5 star review on 19th February 2025

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CupsDirect 5 star review on 11th February 2025

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Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good product”

Helpful Report

Posted 4 days ago

“Great quality only thing is that the lids are too snug so they can dent the soup containers. Otherwise good prices and fast delivery.”

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Posted 1 month ago

Hi Anoma, Thank you for your positive review. I'm pleased to hear you are happy with our prices and delivery time. A member of the support team will be in touch with you directly today to get more information on the lid fitment issue you are experiencing with the soup containers.

Posted 1 month ago

“delivery on time”

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Posted 6 months ago

“Quick delivery, excellent products.”

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Posted 7 months ago

“Good service”

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Posted 8 months ago

“Good quality products, always arrive on time.”

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Posted 8 months ago

“Fantastic service, fast delivery”

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Posted 8 months ago

“Delivery service has a lot to be desired, not the speed of delivery but how, the company that delivers have been known to leave the delivery outside (an open) in the rain rather than bring into the kitchen”

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Posted 9 months ago

Good afternoon, I'm sorry to hear that your boxes have been left outside. We've had a look into this and we can see that this has only been the case when delivered by DPD as the carrier so I suggest using APC going forward to see if this makes a difference. If you have any other problems please reach out to support@cupsdirect.co.uk and we will be here to help.

Posted 9 months ago

“We really like cupsdriect products.”

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Posted 11 months ago

“Great quality and quick shipping”

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Posted 1 year ago

“We buy plastic cups foil trays all good had a slight problem with the four and a half ounce plastic pots with lids half the lids don't fit very annoying”

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Posted 1 year ago

“Very satisfied with my order but delivery was not good they left my delivery on. The door step and did not wait for me to open the door”

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Posted 1 year ago

Hi Ted, Many thanks for taking the time to review us and we're glad you're happy with the order. I'm sorry that the courier didn't wait for you to come to the door, they shouldn't leave parcels without being instructed to do so, so hopefully this won't happen again. If you do have more issues in the future please don't hesitate to email support@cupsdirect.co.uk so we can look into this and resolve it for you.

Posted 1 year ago

“great service, good quality and fast delivery service”

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Posted 1 year ago

“Very good service on dilivery and good quality items received Thank you”

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Posted 1 year ago

Hello John, thank you for your review. We are thrilled that you had a good experience with our delivery and that our products met your expectations. We really appreciate your loyalty and hope to serve you again in the future. Ellie

Posted 1 year ago

“Everything arrived on schedule, well packed, no extraneous plastic.Have not yet used them so cannot comment on the functionality”

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Posted 1 year ago

“A fair price. Product as described. Delivered on time”

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Posted 1 year ago

“Never had a problem”

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Posted 1 year ago

“Good service.”

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Posted 1 year ago

Hello Kelvin, Thank you for bringing this to our attention and thank you for taking my call just now. It seems there has been a communication issue, where you didn't receive an automatic email requesting a date for collection. We are working on a way for our system to notify us if we don't receive a reply to such an email so we can know if it needs a follow-up. Your return has now been processed and I hope this has been resolved in a way that you are happy with. Kind Regards, Ellie

Posted 1 year ago

“Great service for delivery, good customer service, cups are good quality, price for delivery could be slightly lower.”

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Posted 1 year ago

Thank you Raj for your 4 star rating! We're glad to hear that you found our delivery service to be great, as well as our customer service. We also appreciate your comment on the delivery price. We are always striving to improve and your feedback is valuable to us. Ellie

Posted 1 year ago

“Good cups and lids.”

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Posted 1 year ago

CupsDirect is rated 4.9 based on 714 reviews