CupsDirect Reviews

Name: CupsDirect
Address: 148 Communications House, 9 St Johns Street, Colchester, Essex
Rating: 4.85

4.9 Rating 714 Reviews

97 %

of reviewers recommend CupsDirect

4.9

Based on 714 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About CupsDirect:

CupsDirect, We are catering Suppliers that specialise in B2C Food and Drink packaging.

Visit Website

Phone:

01206 212121

Email:

support@cupsdirect.co.uk

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CupsDirect 5 star review on 14th March 2025

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CupsDirect 5 star review on 9th March 2025

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CupsDirect 5 star review on 19th February 2025

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CupsDirect 5 star review on 11th February 2025

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Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The cups were left outside in the pouring rain in spite of instructions to leave the delivery in the shed!”

Helpful Report

Posted 4 months ago

Hi Janet, I'm so sorry to hear that the courier did not follow your leave safe instruction on your recent order from us. A member of our support team will contact you directly today to resolve this. Thank you for your feedback.

Posted 4 months ago

“Good quality items at reasonable rates. Could do with having a sample items to save me buying a whole box of something that isn't any good.”

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Posted 8 months ago

Hi Greg. Sample packs can be purchased through our website at https://cupsdirect.co.uk/collections/product-samples if ever needed. Please feel free to contact us directly at support@cupsdirect.co.uk if we can assist with ordering any samples you need as the team will be happy to help

Posted 7 months ago

“This review is only marked down due to your chosen deliverer, however sadly you carry the vacarious liability for using them. The product was supplied by you very quick indeed and with the delivere APC shortly after order, I arrange for it to be delivered on 4th July. That didnt happen and i received a message saying the delivery had failed, for reasons I can evidence if needed I truly dont think the driver even attended my property. I re arranged for 5th, that didnt happen, the e amils and calls continued and it was re arranged for Monday 8th, that didnt happen, it hadnt even been placed on the van. I was told 9th it would arrive, that didnt happen and again i was told it hadnt made the delivery van again so we arranged today 10th, i felt so concerned that I made a point of e mailing shortly after 7am this morning to make sure it was on the van and i was assured it was. It arrived at 11.45 this morning. What your company did was great but I do think APC needs a little kick up the backside. to put it into context I made a different order 30 minutes after this one and DPD delivered it the following day with no issues, incidentally the day APC registered a failed delivery. It isnt best practice for your business.”

Helpful Report

Posted 8 months ago

Good afternoon Darren, I hope you are well. Thank you for your positive feedback on the direct service you received from us at CupsDirect. I was disappointed to read about your negative experience with APC for your delivery. This isn't something we hear of happening very often so I do apologise. As discussed yesterday this information has been forwarded on to the courier. We are always here to assist If delivery issues do occur so please do not hesitate to get in direct contact with us straight away in future as we are more than happy to speak with our couriers to resolve any problems for you and ensure your items arrive promptly and that you are kept up to date accurately on your delivery. Apologies and I do hope you order from us again and give us the chance to redeem this negative experience.

Posted 8 months ago

“The service and speed of delivery are really great. However the film front bags are not so good. With only 50 per cent useable, as when you put the product inside the bags the seals become unstuck. Obviously manufactoring fault. It doesn't hapoen with all, mainly br ode nos. 050368901974. Po no. 4500227263”

Helpful Report

Posted 1 year ago

Thank you for your feedback and reporting this issue. We apologise for the inconvenience caused here, and have contacted you directly to resolve this for you today. Kind Regards. CupsDirect.

Posted 1 year ago

“Nice people to deal with. Although amongst the cups sent were quite a few broken ones. Probably a packing issue with many of them split and too tightly stacked. Cups Direct were extremely helpful up to a point, but when it happened another time they didn't really want to know saying that no other customer had the problem. Think we'll have to send photographic evidence directly to the manufacturer as holes and splits occurred again this weekend while we were trying to serve.”

Helpful Report

Posted 1 year ago

Hi Liz, thank you for your feedback on the PP beer cups, I am sorry to hear you have experienced more issues with this range. We have contacted you directly to resolve this for you.

Posted 1 year ago

“It would be great if you can provide an option of free delivery service from other courier partners apart from APC only.”

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Posted 1 year ago

Thank you for your feedback on APC. It has been noted. We currently offer the DPD + Pallet services as well as APC.

Posted 1 year ago

“Well I would give a review, if the delivery company APC would actually deliver the goods”

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Posted 1 year ago

Hi Peter, thank you for both orders. APC Tracking now shows the consignment delivered just after 9 am this morning. Apologies for the delay on behalf of APC. I did try to call and discuss this with you, If you need to discuss anything with the product or APC - Please call us back directly on; 01206 243777. Many Thanks. CupsDirect.

Posted 1 year ago

“CupsDirect services is great but let down by your courier company - rude and lazy delivery driver left 12 big boxes at the entrance of a busy restaurant.”

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Posted 2 years ago

Hi Kelvin. Thank You for taking my call and for giving us the feedback. Apologies for APC overnight, As discussed we will try to send your orders with DPD going forward - hopefully this will resolve the issue. Thank the custom to date your business is appreciated. We hope to see you at CupsDirect again soon. Kind Regards.

Posted 2 years ago

“Some of the styles of boxes I ordered were ok (the white ones). Most were pretty flimsy and thin. Not overly impressed with quality.”

Helpful Report

Posted 2 years ago

Thank you for your feedback, Sorry you are not happy with some of the Kraft ranges. We have new cake box and bakery ranges coming in the new year which would hopefully work better for the Bakery sector.. The fast food kraft range is a lighter weight material, supplied at a competitive price. I will pass your comments on to purchasing team and If you need any help with the order please contact us directly we will be pleased to assist. Thanks again.

Posted 2 years ago

CupsDirect is rated 4.9 based on 714 reviews