CupsDirect Reviews

Name: CupsDirect
Address: 148 Communications House, 9 St Johns Street, Colchester, Essex
Rating: 4.85

4.9 Rating 714 Reviews

97 %

of reviewers recommend CupsDirect

4.9

Based on 714 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About CupsDirect:

CupsDirect, We are catering Suppliers that specialise in B2C Food and Drink packaging.

Visit Website

Phone:

01206 212121

Email:

support@cupsdirect.co.uk

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CupsDirect 5 star review on 14th March 2025

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CupsDirect 5 star review on 9th March 2025

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CupsDirect 5 star review on 19th February 2025

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CupsDirect 5 star review on 11th February 2025

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Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The delivery system is very horrible and my order has not arrived yet”

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Posted 9 months ago

Hi Javad, Apologies that you weren't satisfied with the shipping process this time and that the couriers didn't deliver to the correct location. This is now resolved but feel free to contact us directly in future as we will always be happy to assist with any issues during your order process.

Posted 8 months ago

“Weak quality and expensive”

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Posted 1 year ago

Hello Krishna. I'm very sorry you're disappointed with the quality of your order. We are always happy to resolve any issues you may have and you're always welcome to submit a return request if you're not happy with your order. Please reply to us if you'd like any further help. Many thanks, Ellie

Posted 1 year ago

“ORDER was not recieved in time and COST me £30 to pay for UBER delivery. NOT HAPPY AT ALL.”

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Posted 1 year ago

“I asked for product specification & and short supplier questionnaire and haven't heard back on either.”

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Posted 1 year ago

Apologies for the delay i have chased this up for you.

Posted 1 year ago

“Poor quality”

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Posted 1 year ago

“I like the service, really good. The issue you having is that you say you will deliver one day and the delivery shows up on a different day. As a result of this, my parcel was delivered out of the delivery window given by you and the parcel was stolen twice. You resend the delivery. I will suggest if you say you deliver on (Wednesday) keep it like that. Otherwise, I don't understand why your system sends this information. Other than that amazing.”

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Posted 1 year ago

“Still waiting for my order 6 days on Paid for delivery ,? Nothing, Not impressed with your courier”

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Posted 1 year ago

We sincerely apologise for the delay and inconveniences caused by APC on this order. We hope you will give us another opportunity in the future, perhaps we could try the DPD service next time for you. Please contact us if you need anything else. All the best. CupsDirect.

Posted 1 year ago

“Terrible service, Order came Damaged”

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Posted 1 year ago

Hi Aaron West, Sorry to hear about this. Goods only leave our premises in perfect condition so the damage must of occurred during transit to you. Our system notes have you reporting the damages this morning and we are waiting on the images - and soon as these are sent to support we can look to resolve this issue for you. Many thanks.

Posted 1 year ago

“I ordered clim film and it was torn and destroy and I would like you to make sure that next time to keep your things not destroyed or torn thank you Signed by Marion”

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Posted 1 year ago

Thank you for taking our call today, and the time to express your thoughts on your experience with CupsDirect. We appreciate you bringing this to our attention and we apologise for the damaged packaging you received. We will work hard to ensure that all products are well maintained and supplied in good condition next time.

Posted 1 year ago

“Ordered 10 oz cups and got sent 12oz. Same happen with our last order. Email them a week ago and got no response.”

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Posted 1 year ago

Hi Gorden, thank you for feedback apologies for the delay in response to you email over the Easter Bank Holiday closure. As discussed directly there has not been a picking error on this occasion and you received the correct product. The issue we is with our online product descriptions; this product is quoted as the "Ideal Fill Volume" on the website and the factory has printed on the carton the "Brimful" measurement. Normally we always work with ideal fill volumes for coffee cups [rather than a brimful] Based on this feedback [as well as others customers] We have now updated the variant size description as 12oz Squat. We are also working with the factory to improve the outer carton packaging. Hopefully this helps, All the best. CupsDirect.

Posted 1 year ago

“Haven't received it yet.”

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Posted 1 year ago

“I had paid for next day delivery, these cups were for a specific event at my bar. They arrived 2 days after the event had taken place. DPD the delivery service wee atrocious to deal with. I was texted on the day I received the cups stating that again they wouldn’t arrive only when I emailed customer services demanding a refund did I then get a response saying they would be delivered. Complete and utter waste of my time and money.”

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Posted 2 years ago

Hi Benjamin, I am sorry to hear about the negative experience, and that your event deadline was missed. Your order was packed and shipped the same day - however the Midlothian DPD depot has run into problems during Christmas with the Royal mail strikes, weather conditions, volume of freight causing delays. We do have notices on CupsDirect about this as it is affecting everyone. Our notes show our communication with you on the 15th December but unfortunately your goods didn’t arrive until late on the 17th – taking 4 days to receive your delivery. Apologies again. Kind Regards. CupsDirect.

Posted 2 years ago

“Terrible delivery service. Last 3 orders were all late I paid £25 for next day delivery on one order and it came 3 days later”

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Posted 2 years ago

CupsDirect is rated 4.9 based on 714 reviews