CupsDirect Reviews

Name: CupsDirect
Address: 148 Communications House, 9 St Johns Street, Colchester, Essex
Rating: 4.84

4.8 Rating 662 Reviews

97 %

of reviewers recommend CupsDirect

4.8

Based on 662 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About CupsDirect:

CupsDirect, We are catering Suppliers that specialise in B2C Food and Drink packaging.

Visit Website

Phone:

01206 243777

Email:

support@cupsdirect.co.uk

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CupsDirect 5 star review on 15th November 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Really good company. 👍”

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Posted 1 year ago

“Excellent product Excellent service”

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Posted 1 year ago

“We used CD all through lockdown for takeaway packaging, we continue to use them now as such fast, reliable service. Always my go to company when looking for disposable items and food packaging.”

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Posted 1 year ago

Thank you Julia for the amazing 5-star rating and for being a loyal and repeat customer of CupsDirect! We greatly appreciate it. We are glad you enjoyed our service throughout lockdown and delighted you have made us your Go To company. Thank you for your continued support. CupsDirect

Posted 1 year ago

“Very quick and efficient service to NI...”

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Posted 1 year ago

Thank you so much, Brendan, for your 5 star rating of CupsDirect! Glad to hear the service to Northern Ireland was on time. Thank you for your valued custom.

Posted 1 year ago

“Excellent service and quality. Highly recommend.”

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Posted 1 year ago

“We are a small food company and have been using cupsdirect ever since we started. The prices were fair and everything about the platform and the product have been great and easy to use. Although I have had a lot of issues with the third party courier APC Overnight. The response from the cupsdirect team have been quick and sincere, and offered a very acceptable solution going forward. Would highly recommend!”

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Posted 1 year ago

Thank you for your service feedback, and ongoing business for the last year. I am very sorry to read about your experience with your local APC depot. As per the conversation with CupsDirect customer services, for future orders we would like to switch you to an alternative service partner. I have added notes to your account to apply this going forward. If you have any further questions on this please contact us directly. All the best. CupsDirect.

Posted 1 year ago

“Very fast delivery service great communication 👏”

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Posted 1 year ago

“Cups direct was very easier to order online once you know the reference number plus they also delivered as stated. Excellent service”

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Posted 1 year ago

“Ordered 10 oz cups and got sent 12oz. Same happen with our last order. Email them a week ago and got no response.”

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Posted 1 year ago

Hi Gorden, thank you for feedback apologies for the delay in response to you email over the Easter Bank Holiday closure. As discussed directly there has not been a picking error on this occasion and you received the correct product. The issue we is with our online product descriptions; this product is quoted as the "Ideal Fill Volume" on the website and the factory has printed on the carton the "Brimful" measurement. Normally we always work with ideal fill volumes for coffee cups [rather than a brimful] Based on this feedback [as well as others customers] We have now updated the variant size description as 12oz Squat. We are also working with the factory to improve the outer carton packaging. Hopefully this helps, All the best. CupsDirect.

Posted 1 year ago

“Ordered 1 day here the next.”

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Posted 1 year ago

“Good cups and prompt delivery.”

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Posted 1 year ago

“Good quality products”

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Posted 1 year ago

“Excellent service and delivery , product just what we needed at a competitive price”

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Posted 1 year ago

“Well I would give a review, if the delivery company APC would actually deliver the goods”

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Posted 1 year ago

Hi Peter, thank you for both orders. APC Tracking now shows the consignment delivered just after 9 am this morning. Apologies for the delay on behalf of APC. I did try to call and discuss this with you, If you need to discuss anything with the product or APC - Please call us back directly on; 01206 243777. Many Thanks. CupsDirect.

Posted 1 year ago

“Great service & easy to use website.”

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Posted 1 year ago

“Great company! Told me when my package was expected delivered to the right place and on time!”

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Posted 1 year ago

“It very nice and up to the spec”

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Posted 1 year ago

“Fast delivery thanks”

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Posted 1 year ago

“excellent transaction with fast delivery.Well done”

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Posted 1 year ago

“Haven't received it yet.”

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Posted 1 year ago

CupsDirect is rated 4.8 based on 662 reviews