CupsDirect Reviews

Name: CupsDirect
Address: 148 Communications House, 9 St Johns Street, Colchester, Essex
Rating: 4.84

4.8 Rating 675 Reviews

96 %

of reviewers recommend CupsDirect

4.8

Based on 675 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About CupsDirect:

CupsDirect, We are catering Suppliers that specialise in B2C Food and Drink packaging.

Visit Website

Phone:

01206 212121

Email:

support@cupsdirect.co.uk

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CupsDirect 5 star review on 30th December 2024

Anonymous

CupsDirect 5 star review on 10th December 2024

Wendy

CupsDirect 5 star review on 26th November 2024

Antonello

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Amazing service very helpful would highly recommend fast a quick delivery”

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Posted 6 months ago

“Speed, ease of transaction, reliability, quality - what more is required for a good experience?”

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Posted 6 months ago

“Good quality products, always arrive on time.”

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Posted 6 months ago

“This review is only marked down due to your chosen deliverer, however sadly you carry the vacarious liability for using them. The product was supplied by you very quick indeed and with the delivere APC shortly after order, I arrange for it to be delivered on 4th July. That didnt happen and i received a message saying the delivery had failed, for reasons I can evidence if needed I truly dont think the driver even attended my property. I re arranged for 5th, that didnt happen, the e amils and calls continued and it was re arranged for Monday 8th, that didnt happen, it hadnt even been placed on the van. I was told 9th it would arrive, that didnt happen and again i was told it hadnt made the delivery van again so we arranged today 10th, i felt so concerned that I made a point of e mailing shortly after 7am this morning to make sure it was on the van and i was assured it was. It arrived at 11.45 this morning. What your company did was great but I do think APC needs a little kick up the backside. to put it into context I made a different order 30 minutes after this one and DPD delivered it the following day with no issues, incidentally the day APC registered a failed delivery. It isnt best practice for your business.”

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Posted 6 months ago

Good afternoon Darren, I hope you are well. Thank you for your positive feedback on the direct service you received from us at CupsDirect. I was disappointed to read about your negative experience with APC for your delivery. This isn't something we hear of happening very often so I do apologise. As discussed yesterday this information has been forwarded on to the courier. We are always here to assist If delivery issues do occur so please do not hesitate to get in direct contact with us straight away in future as we are more than happy to speak with our couriers to resolve any problems for you and ensure your items arrive promptly and that you are kept up to date accurately on your delivery. Apologies and I do hope you order from us again and give us the chance to redeem this negative experience.

Posted 6 months ago

“Super-fast delivery of fully recyclable cups, strong and good looking. Can go in household recycling which is fantastic. Packed in paper wrappers too - no plastic anywhere. Many thanks”

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Posted 6 months ago

Hi Anne, Thank you for your positive review. We're glad to hear you are happy with the cups both aesthetically and environmentally!

Posted 5 months ago

“Great service”

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Posted 6 months ago

“Deliveries are quick, prices are fair and the quality of the plastic is good. No complaints.”

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Posted 6 months ago

“Quick excellent service”

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Posted 6 months ago

“Good quality cups and lids, very good communication, prompt delivery, would highly recommend”

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Posted 6 months ago

“Top quality cups and fast delivery every time Thank you”

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Posted 6 months ago

“Quick delivery, even on the standard delivery. Drivers always leave it where instructed too. Cups are excellent quality”

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Posted 6 months ago

“Good communication, excellent price for paper cups, which are eco friendly and delivered when promised”

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Posted 6 months ago

Morning John, Thank you for taking the time to write such a positive review. We're glad to hear you are happy with the price and service recieved when purchasing your eco friendly products. Enjoy your weekend

Posted 6 months ago

“We bought the Bagasse Deep Tray for our street food business and they worked perfectly :)”

CupsDirect 5 star review on 2nd July 2024

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Posted 6 months ago

Good morning Andy, Thank you so much for your 5 star reviews and for taking the time to supply pictures. It's great to see how you've used the products and your food looks delicious!

Posted 6 months ago

“Fantastic service, fast delivery”

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Posted 6 months ago

“Always a fast and efficient response to our orders - thank you”

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Posted 6 months ago

“great price, exellent service, quickly delivered. once again a pleasure to deal with”

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Posted 6 months ago

Hi Jean, Thanks so much for your 5 star review. I'm glad you are always happy with the price and service received.

Posted 6 months ago

“Great fast and efficient service thank you”

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Posted 6 months ago

“The delivery system is very horrible and my order has not arrived yet”

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Posted 6 months ago

Hi Javad, Apologies that you weren't satisfied with the shipping process this time and that the couriers didn't deliver to the correct location. This is now resolved but feel free to contact us directly in future as we will always be happy to assist with any issues during your order process.

Posted 6 months ago

“Superb service, great product, and very happy with all the help and advice to get the right products and print etc. as needed - very much appreciated...”

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Posted 6 months ago

Thank you for your 5 star review. I'm glad to hear you are happy with both products and service received

Posted 6 months ago

“Excellent service, fast delivery, value for money! Thank you.”

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Posted 6 months ago

CupsDirect is rated 4.8 based on 675 reviews