CupsDirect Reviews

Name: CupsDirect
Address: 148 Communications House, 9 St Johns Street, Colchester, Essex
Rating: 4.84

4.8 Rating 675 Reviews

96 %

of reviewers recommend CupsDirect

4.8

Based on 675 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About CupsDirect:

CupsDirect, We are catering Suppliers that specialise in B2C Food and Drink packaging.

Visit Website

Phone:

01206 212121

Email:

support@cupsdirect.co.uk

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CupsDirect 5 star review on 30th December 2024

Anonymous

CupsDirect 5 star review on 10th December 2024

Wendy

CupsDirect 5 star review on 26th November 2024

Antonello

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“A really great team. These guys went above and beyond to contributing to the opening of my business and hand delivered all my orders on a weekend which is a non working day for them. I cannot praise them enough and their products are of high quality for a great price. Honestly, a 5* all round from me.”

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Posted 1 year ago

“Quick delivery and good prices”

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Posted 1 year ago

“Terrible service, Order came Damaged”

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Posted 1 year ago

Hi Aaron West, Sorry to hear about this. Goods only leave our premises in perfect condition so the damage must of occurred during transit to you. Our system notes have you reporting the damages this morning and we are waiting on the images - and soon as these are sent to support we can look to resolve this issue for you. Many thanks.

Posted 1 year ago

“very easy transaction”

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Posted 1 year ago

“Fantastic product”

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Posted 1 year ago

“The delivery was on time and were informed of the time, well satisfied”

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Posted 1 year ago

“we found this company online and it had very good feedback so we thought we would try them out. Order was placed - was all received within 24 ours - excellent service and would use a gain”

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Posted 1 year ago

“Cupsdirect service is good the carrier service you use is dismal”

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Posted 1 year ago

Hi Philip, Thank you for your feedback and ongoing business. It looks like your recent orders are mostly going with APC. We do offer APC, DPD and Palletways during checkout - or you can speak to us directly about the alternative delivery services available when placing your order. Kind Regards. CupsDirect.

Posted 1 year ago

“Always excellent service, I have been using them for just about a year now, only had 1 mix up with an order that they sorted out straight away”

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Posted 1 year ago

“Excellent product and delivery time”

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Posted 1 year ago

“Outstanding every time I order.”

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Posted 1 year ago

“Next day delivery great for us as we have no storage”

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Posted 1 year ago

“Very pleased with whole process of ordering and delivery of my purchase. Initially product was out of stock. Received an email when it became available and once the order was placed received it very quickly.”

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Posted 1 year ago

Thank you so much for the 5 star rating, and waiting for us to get the goods back in stock and ready for you. Your business and feedback is much appreciated. Kind Regards. CupsDirect.

Posted 1 year ago

“Always deliver on time and stock availability is Very good 👍🏻”

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Posted 1 year ago

“GREAT SERVICE , ALWAYS EXTREMELY HELPFUL ON THE PHONE . TOP GUYS TO DEAL WITH .”

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Posted 1 year ago

Thank you Andrew, Appreciate your loyalty and ongoing business, always a pleasure doing business with you on the phone. We look forward to continuing to serve you!

Posted 1 year ago

“Always efficient with prompt delivery. Stock choice impressive , highly recommended.”

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Posted 1 year ago

“Great service from order to delivery”

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Posted 1 year ago

“Really reliable company and great to deal with. Any queries have been dealt with immediately and in a really personable manner. I ordered the wrong size of cup initially and CupsDirect took them back without even charging me for the postage. Can't praise them enough.”

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Posted 1 year ago

Thank you so much Janet for your wonderful 5 star rating. It's great to hear that your queries have been dealt with correctly. Thank you for your business it is much appreciated. CupsDirect.

Posted 1 year ago

“Excellent service”

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Posted 1 year ago

“First time ordering branded cups and it couldn't have been easier. Offered help and advice with our artwork and when we mentioned we had a shorter deadline than they advertised they said they would do their best but came up trumps and beat the timescale they were trying for. The quality of the aqueous paper cups is superb, holding hot drinks with no sign of the seams failing as we've seen with other cups in the past. Print quality is superb and price was so much cheaper than others we researched. We won't go anywhere else for our next order.”

CupsDirect 5 star review on 15th May 2023

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Posted 1 year ago

Thank you for your generous 5 star rating and review of the branded paper cups - Appreciate you adding the image, the cup looks fantastic. We look forward to serving you again soon!

Posted 1 year ago

CupsDirect is rated 4.8 based on 675 reviews