Cuba Visa UK Reviews

Name: Cuba Visa UK
Address: Travel Fab , Chester House,, 1-3 Brixton Road, London, London
Rating: 4.95

5.0 Rating 3,045 Reviews

100 %

of reviewers recommend Cuba Visa UK

Company Reviews

Metrics

Info

5.0

Based on 3,045 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	99%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Cuba Visa UK:

Cuba Visa UK, a site dedicated to make your travel to Cuba, easy. Get your Cuban Tourist Cards online, simply and cost efficient online application.

Visit Website

Phone:

02071481727

Email:

info@cubavisa.uk

Location:

Travel Fab , Chester House,,
1-3 Brixton Road,
London
London
SW9 6DE

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Cuba Visa UK 5 star review on 12th January 2023

STEPHEN PAUL

Cuba Visa UK 5 star review on 16th June 2022

DENNIS FRANK

Cuba Visa UK 5 star review on 1st April 2022

VALDA FLORENCE

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent and quick service”

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Posted 2 years ago

Dear Customer, Thank you so much for taking the time to share your experience using our services. Have a fabulous time in Cuba. Kind Regards, Cubavisa.uk

Posted 2 years ago

“It was an extremely efficient service. I applied on line and got the Visa cards the following day. Well done.”

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Posted 2 years ago

Dear Raffi, Thank you so much for your review and kind words. It means a lot to our team as we work hard to make sure everything runs smoothly. Have a fabulous holiday in Cuba. Kind Regards, Cubavisa.uk

Posted 2 years ago

“Great service, super fast and great communication!”

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Posted 2 years ago

Dear Paulo, Thank you so much for taking the time to leave us a review. Have a fantastic holiday. Kind Regards, Cubavisa.uk

Posted 2 years ago

“Easy to use..fast and efficient Good communication”

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Posted 2 years ago

Dear Michelle, Thank you so much for taking the time to leave us a review. Have a fabulous holiday. Kind Regards, Cubavisa.uk

Posted 2 years ago

“Everything was really smooth and received passes within a few days, so easy to deal with”

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Posted 2 years ago

Dear Andrew, Thank you so much for taking the time to leave us a review. We are glad that everything went well and you got your documents in good time. Wishing you a fabulous holiday. Kind Regards, Cubavisa.uk

Posted 2 years ago

“Got what we ordered but we had to pay a high postage unnecessarily my my humble opinion. After speaking to a representative from Cubavisa.uk today I decided that my review may have been harsh so I have altered it to 4 stars. The postage costs were £12 with priority booking yet only costs £6.85 with the Royal Mail guaranteed next day delivery. The service was no problem otherwise although it was mentioned twice by the agent that they could cancel our Visas and refund our money (we travel in 72 hours) which I took as a slightly veiled threat. I said I would expect Cubsvisa.uk to pay for my associated costs if they chose to do that. Still I want to be fair, the service was as stated it was merely the post that a little expensive.”

Helpful Report

Posted 2 years ago

Dear Gary, Thank you for your review. We are sorry that you felt forced to pay for something we know is very important. Over the years, we have developed a process that is the best it can be and make sure that the actual tourist cards arrive at our customers safely. Priority Service (+£5 admin + £7 Special Delivery = £12) include Special Delivery. Although you may have felt that Special Delivery was not necessary, the issue of having delays with Royal Mail is something that we want to avoid, especially with such an important document. Furthermore, you have saved £23 compare to what the Cuban Consulate offers with a lot more waiting time to receive your documents (Cuban Consulate charges £39 per person plus postage plus postal order charges plus waiting time). We appreciate your feedback and perhaps it was not clear that you were saving money by using our service, our focus is on getting documents in time which we are that you received your documents promptly and that the service was as described. We hope you have a good holiday. Kind Regards, Cubavisa.uk

Posted 2 years ago

Dear Gary, Thank you so much for taking the time to write back to us. We understand that the savings on our website may have not been very obvious as we do not show this on the website (we have requested our developer to add a slight note to mention this). Our aim is to provide the service that we tell and that your documents arrive on time. When our colleague contacted you was to make sure you had any doubts cleared. Referring to the refund it was mentioned that if you were not happy with the service we could have voided your application if you wish your money back. Once your tourist cards are issued we delete all information, meaning we do not hold any data regarding when you are travelling to Cuba (for safety reasons it's all passed to the Cuban consulate and then deleted from our servers). Once again we thank you for your understanding and we take this opportunity to wish you a pleasant holiday. Kind Regards, Cubavisa.uk

Posted 2 years ago

“Easy to use and speedy delivery”

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Posted 2 years ago

Dear Raymond, Thank you very much for taking the time to leave us a review. We are glad to hear that everything was smoothly done as we aim to provide a hassle-free and prompt service. Kind Regards, Cubavisa.uk

Posted 2 years ago

“Quick turnaround.”

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Posted 2 years ago

Dear David, Thank you for your review. Have a good holiday. Kind Regards, Cubavisa.uk

Posted 2 years ago

“Great Service I made mistake on my address phoned me in less than 5 minutes to confirm the address . Thank you”

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Posted 2 years ago

Dear Lee, Thank you so much for taking the time to leave us a review. We usually do not check details unless obvious, happy to have been able to help. Have a wonderful holiday. Kind Regards, Cubavisa.uk

Posted 2 years ago

“Very fast and effcient sevice”

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Posted 3 years ago

Dear Michael, Thank you so much for taking the time to leave us a review. Have a wonderful holiday. Kind Regards, Cubavisa.uk

Posted 3 years ago

“Excellent service, can’t praise them enough. Placed the order on 27/12/21 which was a bank holiday so no one was in the office. They rang me the next morning worried that the Christmas post might affect the delivery as we needed them quick, we were flying out on the 03/01/2022. I paid for premium delivery and received them the next day and tracked them all the way. A big thank you to cubavisa and to Royal Mail both were brilliant”

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Posted 3 years ago

Dear Wayne, A big thank you for taking the time to leave us a review and for your kind words. We are so glad that we could help and that you could get your document on time for your trip. We hope that you enjoyed your holiday. Kind Regards, Cubavisa.uk

Posted 2 years ago

“It was quite fast”

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Posted 3 years ago

Dear David, Thank you so much for your review. We are happy to help. Have a fabulous holiday. Kind Regards, Cubavisa.uk

Posted 3 years ago

“Very happy with the service. I got my visa on time.”

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Posted 3 years ago

Dear Magdalini, Thank you for leaving us a review. Have a good holiday. Kind Regards, Cubavisa.uk

Posted 3 years ago

“Fantastic service. I ordered the visas online via this website 29 th Dec and they were with me the following day - impressive given most companies are on holiday at this time of year. This company also does tailor made holidays to Cuba - next time we’ll check out what they can offer.”

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Posted 3 years ago

Dear Michael, Thank you so much for taking the time to leave us a review and for your feedback. Indeed, we are a tour operator specialising in Cuba, and our team will be more than happy to help you plan your next Cuban Adventure. We are wishing you a fabulous 2022 and a wonderful holiday. Kind Regards, Cubavisa.uk

Posted 3 years ago

“I had a problem without my passport number one of your staff picked up on it and it got sorted and visas came next day 10 out 10 service well done guys flying to Cuba on Monday with everything sorted very professional service”

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Posted 3 years ago

Dear Declan, Thank you so much for taking the time to leave us a review. We are here to help, amazing that you checked your confirmation email so that we could amend your tourist card before being issued. Have a fabulous holiday in Cuba. Kind Regards, Cubavisa.uk

Posted 3 years ago

“Very easy, very quick and very efficient. highly recommend”

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Posted 3 years ago

Dear Nigel, Thank you so much for your kind words and review. We are glad to be able to help. Have a fantastic holiday. Kind Regards, Cubavisa.uk

Posted 3 years ago

“Just love the speed of getting things sorted, even during the festive season.”

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Posted 3 years ago

Dear Onno, Thank you so much for taking the time to leave us a review. We are glad to help. Wishing you a fabulous holiday. Kind Regards, Cubavisa.uk

Posted 3 years ago

“Very easy to use this site”

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Posted 3 years ago

Dear Veronica, Thank you for your review and kind words. Have a fabulous 2022, and we hope you enjoy your visit to Cuba. Kind Regards, Cubavisa.uk

Posted 3 years ago

“Very good service.”

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Posted 3 years ago

Dear Philip, Thank you for your review. Happy New Year, and we wish you a fantastic holiday in Cuba. Kind Regards, Cubavisa.uk

Posted 3 years ago

“Very good service”

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Posted 3 years ago

Dear Catherine, Thank you so much for your review and kind words. Have a fabulous holiday. Kind Regards, Cubavisa.uk

Posted 3 years ago

Cuba Visa UK is rated 5.0 based on 3,045 reviews