“Errors within the training contents, a few links did not work properly and the tutor was often unavailable. The feedback on assignments was also quite limited with no suggestions for improvement. Positive feedback I can give is Giles from their admin team has been extremely helpful.”
Hello,
Thank you for your feedback regarding the training experience. We're sorry to hear about the issues you encountered with the course content and tutor availability. Your experience does not reflect the standard of support we aim to provide.
It's disappointing to learn that you found the feedback on assignments limited. Constructive feedback is crucial for growth, and we appreciate your insights on this matter. We will be reviewing our processes to ensure that all students receive the guidance they need to improve.
On a positive note, we’re glad to hear that Giles from our admin team was helpful to you. We value your input and would like to resolve these matters to enhance future training experiences. Please feel free to reach out to us directly at support@ctccourses.org.
Best regards,
CTC Training Team
“I started my training with CTC at the beginning of the year and was initially impressed by the prompt communication and support from my tutor. However, after a few months, the communication abruptly stopped. The most disappointing part was the customer service experience. When I reached out to request an extension due to my breast cancer diagnosis, I received a response that merely included a payment link, with no acknowledgement of my situation. Even after following up, there was no further response. This lack of empathy and engagement was truly disappointing and has overshadowed my entire experience.”
Hello,
Thank you for sharing your feedback with us. We truly value your input and are sorry to hear about the lack of communication you experienced, especially during such a challenging time.
We pride ourselves on providing empathetic support and it's disheartening to learn that we fell short in your case. We recognise the importance of responding to our students not just with information, but with understanding and care. Your experience in reaching out for help should have been met with the compassion you deserved.
We would like the opportunity to address your concerns and help make things right. Please contact us at support@ctccourses.org so we can discuss your situation further.
All the best,
CTC Training Team
“HLTA Course. There was no 'teaching' or any real guidance or active learning that was directed by CTC, only questions to research and regurgitate answers. It was uninspiring. The only growth I had was by observations from my own SLT, which you can arrange without doing a course. It was very 'tick box'. Only worth doing if you are required by your school to have the qualification. CTC also did not allow me access to my work less than a year after completion, citing 'archived. Disappointing for a large fee paid to do the course.”
Hi Michelle,
Thanks for taking the time to leave your review. We always value feedback on our learning experience positive or negative.
Having had a chance to talk with the team, I thought it best to reply to some of the comments you have made. Firstly, 1-1 sessions are available to book in with your designated tutor. We always recommend booking an induction with your tutor before starting your course to explain how this works and run through the various support channels that are available to you.
Each learner has different requirements and we aim to provide a broad range of different support options so that we cater for all of these learning styles.
It's disappointing to hear that you felt that the support you would have valued was not available but I can assure you that had you reached out to us we would have been happy to point you in the direction of our expert team.
If you would like to discuss this further, please contact our team on support@ctccourses.org
Thanks,
“Pros
-Easy course content and materials
Cons-
- Lack of support and communication from office staff
- Lack of supportive feedback from assessment team very generic
- Same excuses for delays just changing goal posts and time frame”
Thank you so much for taking the time to let us know about your experience with CTC Training. We really appreciate your feedback and we apologize you didn't get the experience you expected.
It's great to hear that you found the course content and materials to be easy to understand. What could we have done to make the support and communication with our office staff better? How could we have made the feedback from the assessment team more supportive? How could we have improved our response to delays? We'd love to hear your thoughts on how we can make things better in the future. Thank you again for your honest feedback.
