“total scam
original i was signed up on to a course through an organisation that then refused to pay for it, ctc were contacted within a month of payment and refused to refund me so i did the cousre any way as to not waist money
through the course i received no contact from any trainers, no support what so ever. upon sendign in my coursework i got a generic unhelpful answer from the assessor who marked it and rather than assisting me to complete the course got told i had faild to complete the course within the time limit, after i had been locked out of my account for 10 months and got no suport with coursework
the whole course seemes to be set up to boost sales of a book and not actually teach anyone anything. its a total scam”
Hello,
Thanks for taking the time to leave this review. We are always keen to gather feedback to further improve our services to all learners. In this case, given the nature of this review, we have looked into this internally and feel the need to come back to you on a few of the points you have made.
Firstly, in regard to our refund policy, we are always able to provide refunds if the request is made within the cancellation period. If an organisation paid for this course on your behalf, we may not have been able to provide you yourself with a direct refund but would have been happy to provide this to the original payment provider.
You highlighted issues with feedback on assignments and we were very concerned to see this comment and so felt the need to check through this to check the quality of this. This is an area we truly value, invest in heavily as a business and want to ensure is kept of the highest of standards for all learners. We feel these comments are extremely unfair given that there was over two pages worth of feedback on your original assignments. Not one aspect of which was generic, but instead helpful pointers that guide you through the course in detail. The assessor went through every one of your answers on a point-by-point basis to help.
In regards to access to the course. As standard, you are given 12-month access to the course. We extended this multiple times for you in order to complete this free of charge. You originally signed up in 2020, it is now 2023.
Lastly, just regarding the comment you have made regarding a scam to push you to buy a book, this could not be further from the truth. We have had thousands of learners go on to complete their qualifications and advance their careers without ever needing to purchase the textbook we offer. We simply offer this at point of sale for anyone who feels like they would prefer the option alongside the many online materials we provide, but it is by no means mandatory and made very clear. This has only been made available in the last couple of months.
All the best,
CTC Training
“I am highly pleased and satisfied with CTC Training & Development's Level 5 DET course. My tutor, Craig Evans, was very helpful and supportive in giving advice and quick with feedback. I will always be infinitely grateful to all the staff for always supporting and encouraging me, even though it took me so long to complete the course - due to my personal difficulties, they were always helpful and were always willing to support and encourage me to continue the assignments.
Whenever I have written to Chris or Craig, they have always promptly replied providing me with useful strategies and suggesting the best way to move forward. Living in Italy the procedures are a bit different than in the UK, nevertheless they have always been able to advise me. The platform is user-friendly and easy to use, and you can always monitor your progress easily and immediately. The cost of the course is competitive and worth all the value of the people and materials behind it.
One can see the tremendous commitment, work, dedication and seriousness behind this company!
I will truly always be grateful to all the staff for leading me to success in this certification, which will open up further job opportunities for me - not only in Italy, but also in the UK. My dream comes true.”
Thank you Hallyson for your wonderful 5 star rating of CTC Training's Level 5 DET course. I'm so pleased to hear that your tutor, Craig Evans, was very helpful and quick with feedback. It's also wonderful to know that the staff at CTC are always willing to support and encourage you - even with your personal difficulties. I'm sure that your success in this certification will open up great job opportunities for you, and that it has been worth all the hard work put in by the CTC staff!
“Always apprehensive about online training, this one is great. The setup is easy to use, the materials provided is excellent and the support is there (I managed with just the feedback from my submissions but I know that if I needed extra support it was there). Thank you so much to Chris for the feedback and helping me to improve myself. Only slight criticism was sometimes the grading seemed to take a while but I completely understand that sometimes there can be a backlog. I am seriously tempted to take the level 5 with this company they were that good.”
Thank you so much for your 5 star rating, Justin! It's great to hear you had a positive experience while learning with us. We really appreciate the kind words about our setup being easy to use, the materials provided and the support. It’s wonderful to hear that Chris was able to give you feedback and help you improve yourself. We understand that sometimes grading may take a while, and we thank you for your patience. We're thrilled that you're tempted to take our Level 5 course - thank you for being a repeating customer!
“Good service, Fairly fast return on grading etc (there is a backlog every now and then)
Helpful staff and the course is guided through with good resources”
“The Level 5 DET course and website are well laid out and allow easy access. Craig Evans was a great support from start to finish and returned assignments results quickly and with good advice and guidance as required. You can work at your own pace throughout which allows you to complete this course alongside other commitments. Thanks again to Craig for the excellent support.”
Thank you so much for taking the time to leave such a positive review of CTC Training! We are so glad to hear that the Level 5 DET course and website were well laid out and that you found the support provided by Craig Evans to be excellent. We appreciate your kind words and the fact that you were able to complete the course successfully alongside your other commitments. Thanks again for your 5 star rating!
“Good and speedy service including excellent supportive systems.
A well conceived and up to date system and although the website was updated in the middle of my course nothing was lost and in fact the layout was of better quality.”
Thank you so much for your 5 star rating, Owen! We are delighted to hear that our good and speedy service, including excellent supportive systems, was well-received. We are so pleased that our well-conceived and up to date system made your experience even better after our website update, and that nothing was lost. Thank you again for your kind words!
“This course is well laid out, and helped me immensely in my teaching.
On top of that the support that I received was second to none. Always helpful and polite when ever I spoke to anyone.
Really great training, would recommend to others.”
Thank you so much for the 5-star rating, JC! We are so pleased to see that our course was well-laid out and that you experienced such great support from our team. We couldn't be more humbled by your kind words! We're glad to see that our training was able to help you so much in your teaching and that you would recommend it to others. All the best!
“I had a really good experience with gaining my qualification through CTC. I had a good introduction meeting via a zoom type platform. All the information was available through several access points including Moodle. Good reading list which was accessible. The information provided on each unit was insightful and relevant. I was able to complete in my own time around my full time work life. I wasn’t pressured in any way. I received constructive feedback on work units which were returned in a reasonable amount of time. I joined the Facebook group- which, though people complain a lot about all sorts of things, I found very helpful and a good place to ask other questions of my peers but also to help others where I could.
I received my certificate within days of completion. Overall, great and would use again.”
Thank you so much Krystine for your 5 star rating of CTC Training. It makes me incredibly happy to hear that you had a positive experience while gaining your qualification with us. I'm glad that you found our platform, Moodle, and reading list to be accessible and helpful! Your feedback is invaluable to us and I'm glad that we managed to provide constructive criticism and support in a timely manner. Thank you for joining our Facebook group as well, it's always good to hear that people get the help they need and can use the members in the group to their advantage. We hope that your certificate arrived quickly and it was a pleasure to have you as our student!
“Would highly recommend this course as it prepares you well for the task of becoming a teacher, it is well structured and I definitely feel a sense of achievement by successfully completing this course”
“I really enjoyed this course. As someone who is transitioning from one career to education it really has given me a great foundation to build on. The learning platform, tutors and overall experience has been first class! Thank you”
“The course was very interesting and the feedback & timescale of the assessment marking process was good.My tutor Chris Turner was very helpful & gave me pointers in the right direction,when I had to resubmit work.”
“The teachers were helpful and everyone was knowledgeable in there field,the only issue I had was how long it was taking for criteria to be marked,other than that great.”
Hi - thanks for your kind words on the knowledge and expertise of our trainers. We apologise for the time it took to mark certain assignments. This is due to a huge increase in submissions at the start of the year. We will be addressing this with some additional staff hires to cope with this. We hope you consider us for your next qualification!
“I can't fault the company, they helped me all the through my course. They gave me best advice when I needed it, so yes, don't hesitate to go with this company.”
“Brilliant course (Level 5 DET) and really well structured. Craig Evans was a brilliant teacher and gave great support, guidance and feedback! Would highly recommend studying with CTC Training!”
“Chris was very helpful all the way though I highly recommend the course, I enjoyed learning more about teaching and passing this course has opened many opportunities for me in the career I am following
Thank you again”
“Absolutely loved the course. Chris and Andrew were very helpful and there when you needed them.
I never waited long for my grades and the feedback was excellent.
I completed the course and within a few days I received my certificate.
I would recommend anyone that wants to achieve this certification to go through CTC training.”
“Chris dealt with my query with efficiency and professionalism. A very clear and understanding approach on communication.
Recommend learning with CTCcourses.😊”
“I really enjoyed the course. It was harder than I expected - and I learned much more than I expected. The support from the tutors is good and marking turnaround is quick. I failed a couple of assignments, but the advice and support ensured that I passed on 2nd submission.
There is a very supportive Facebook community too.
I received my certificate yesterday and feel a great sense of achievement. I'd highly recommend using CTC, I will definitely go back to CTC when I am ready to progress to Level 4.”
“I have just completed the level 5 DET, really great course with very good support from my tutor Craig Evans, quite time consuming whilst working but still an enjoyable experience with some good learning taking place. Thanks CTC 👍”
