“My payment was due, I assumed it was the 23rd not the 22nd, however, I had no reminder.
The payment as its coming from an account that I don't use often I need to put money in , in advanced.
So it didn't go out but i had no chance to pay the same day, which I could and so it would not even be a day late, They still removed my course, Yes
the payment was due today but its not even a day late and i'm ready with my card , now having transferred money to the account i'm using for this.
I'm so cross as they have not even given me a day to pay it, yet there is no way of paying it online.”
Good Morning Lizzie,
Thanks for taking the time to leave this review and sorry you have felt disappointed in the system we have in place for payments. We completely understand why you might have missed this payment if this wasn't a card that you normally use.
Just to make you aware, none of your course progress will be lost at all so it's not the case you would have to start again. You will be able to regain access to your course as soon as the payment is made/taken from your account.
I understand that on this occasion you found this system frustrating however this is unfortunately what we have had to put in place to ensure that when we offer instalment payments for the courses these are still taken during the course duration. Otherwise, as you can imagine, this can leave us carrying out services that have not been fully paid for.
If you give us a call on 0800 031 8503 or email us on support@ctccourses.org we'll get that sorted for you straight away and get you back in your course account.
Thank you,
Dear Ssemakula,Thank you so much for your five-star rating of CTC Training! We truly appreciate your kind feedback. We're thrilled to hear that you found our course work easy to understand and that Mr. Evans, your tutor, was such a nice person to work with.
At CTC Training, our goal is to provide high-quality training that is both informative and accessible. We're delighted that we were able to meet your expectations and provide you with a positive learning experience.
Once again, thank you for choosing CTC Training. We look forward to serving you in the future and assisting you with any further learning needs you may have.
Thank you so much, Michael, for your wonderful 5 star rating of CTC Training! We truly appreciate your kind words and are thrilled that you found the whole experience very rewarding. We value learners of all ages and are committed to providing assistance that is helpful to everyone, including older adults like yourself. Your feedback means a lot to us, and we are glad that we could provide you with the support and guidance you needed. We look forward to serving you again in the future.
Hi Richard,Thank you for taking the time to give us a 4-star rating for CTC Training. We appreciate your feedback and are glad to hear that you found our team accommodating to your needs while still adhering to the criteria for the qualification. We strive to provide a positive experience for all our clients, so it's great to know that you had a generally good experience with us.
If you have any further suggestions or if there's anything else we can assist you with, please don't hesitate to let us know. We value your input and hope to have the opportunity to serve you again in the future.
“Really great lifeguard training delivered by Ian. He was great at explaining the course detail, relating it to the actual situations we will deal with at club and made training very engaging which is very rare in most first aid training sessions. He felt very competent to ask any and all questions to. I could not rate higher”
Thank you so much for your 5 star rating of CTC Training, Liam! We're so glad to hear that you had a great experience with our lifeguard training and that Ian was able to explain the course detail, relate it to real life club situations and make the training engaging. We greatly appreciate your feedback!
Thanks so much for the fantastic 5-star rating, Adam, we really appreciate it. We're so pleased that you appreciated Ian's teaching style, and his ability to explain the course in a clear and engaging way. We love hearing positive feedback like yours!
Thank you, Jemma, for your 5 star rating of CTC Training! We're glad to hear that you found Ian to be a great trainer. We appreciate your kind words - we always strive to make sure our training courses are fun yet informative, and we're glad that Ian is able to deliver that!
Thank you so much for your 5 star rating of CTC Training, liona! I'm so glad that the course was able to remind you of essential techniques for staying safe, as well as the importance of monitoring your surroundings. We're thrilled that you enjoyed it!
Thank you, Karen, for your 5 star rating of CTC Training! It's great to hear that you had a positive experience with our training. We're glad to know that Ian makes our classes fun, interesting, and educational. Thank you for your kind words!
Thank you Courtney for your 5 stars rating of CTC Training! We really appreciate you taking the time to write your review. We are happy to hear that Ian was a great trainer, that he explained everything you needed to know, and that you found the course content to be straight to the point. Thank you again!
“Ian is an amazing teacher, had him a couple of times and is explanation and demonstration are really clear.
Definitely learning a lot from him.
Thank you”
Thank you so much for your glowing review of CTC Training and for the kind words about Ian! We are pleased to know that you appreciate the teaching methods of our highly dedicated staff. We are grateful for your business and for your kind words that reflect the hard work and effort of everyone involved.
Thank you so much for the 5 star rating! We are glad to hear that you found the course and the info to your liking, and our instructor Ian was friendly and helpful in explaining the material. We appreciate your kind words.
“The best people are those who are there for you, when things are going wrong. CTC is a superb example of this. The course, support and delivery is an excellent standard. However the humans there excel when things are not smooth. I had personal issues and problems, CTC supported me through, and were a beacon of light in an otherwise dreadful year. If you want a company, who are powered by the best humans, look no further. CTC, learning supported by the human touch, which elevates them above the rest.”
Thank you so much for your 5 star rating of CTC Training, Gary! We couldn't agree more with your lovely words and an extra special thank you for your kind and warm comment about our staff and how they were able to support you through difficult times. Wishing you all the best for your future development and look forward to seeing the success that comes with this.
Thanks,
“Just completed my L5 Diploma in Education and Training. Second course with CTC. Both experiences have been excellent . Craig is an excellent teacher and responded quickly to questions and marking was fast . Now moving onto my 3rd CTC course this year coaching and mentoring . Fantastic company.”
Thank you so much, Chris, for your 5 star rating of CTC Training! We really appreciate hearing positive feedback from our students, like your own experiences with our courses in Education and Training, Coaching and Mentoring. We're delighted that you have had excellent experiences with our courses and that you found our teacher, Craig, to be responsive and helpful. We look forward to your continued success with CTC Training!
“Having completed the course .I found it frustrating when the feedback changed at every attempt
There are very out dated concepts of learning has not kept up with changes of teaching during the pandemic
Eg Microsoft teams and zoom
This course was written over 5 years ago so it definitely needs a refresh all the dates still say 2019”
Thank you for your four-star rating of CTC Training. We do aim to create the best experience possible, and are looking into options on how to update our training course to incorporate more up-to-date concepts and teachings. We appreciate your feedback and thank you for taking the time to provide it.
“The level 3 TQUK for teaching was by far the most boring and frustrating course I have ever completed
The work was reading boring out dated PDF articles and watching videos that had terrible sound and then write assignments on what you read.
Nothing what so ever to do with teaching.
We are told that we need to show variety in our teaching methods, assessments methods, evaluations on every single thing yet the course itself is the same thing over and over again.
Read an article
Write and assignment
Tedious, repetitive and boring.
All I leant is that I do not want to go into teaching or do any further qualifications in that field.
Waste of money and time”
Thank you for taking the time to share your experience with us.
We are sorry to hear that you felt this way about the Level 3 TQUK course. Through the thousands of learners we have put through this course, we have found those who engaged with our full offering of support offering including our unit workshops and direct support via teams, tend to get the most from the course instead of trying to obtain the minimum to pass. We are dedicated to providing quality training and understand that this experience did not meet our high standards. Going forward, we will work on making sure these support paths are pointed out to learners more clearly and can provide a more interactive learning environment for those who prefer this learning style.
We value your input and thank you for your review.
“My experience with CTC was great!
I did my course level 3 (PTLLS) a while back now(2019). I can honestly say I received the course content promptly and Chris was a great support and responded quickly to questions I had. I had never done an online course prior to this so I was a little apprehensive.
The course was straightforward to follow if you put the effort in. Submitting work was easy to do, feedback was usually very quick. I completed my course so quickly within 3 months and I was also working full time as cabin crew.
I would have no hesitation doing another course through CTC, it’s great value for money and the team were supportive. In short it did what it said on the can!”
Thank you so much for your 5 star rating of CTC Training! I'm really glad to hear that you had a great experience and found that the course was straightforward. It's great to know that the course content was delivered quickly and you received support from Chris. It's wonderful to hear that you've had such positive feedback from your experience with CTC Training. We value and appreciate your feedback.
“I have just completed my AET Level 3, and have found it so easy to work through and the help I have had on hand has been second to none. I am so excited to get into my teaching and see where this will take me.
Thank you all for everything.
Louise”
Thank you so much for your wonderful 5 star rating of CTC Training. We are delighted that you found the AET Level 3 easy to work through and that you had great support along the way. We wish you all the luck in your teaching journey and hope you enjoy every part of it!
“I have not yet finished my AET Level 3 but I wanted to write a review at this point to encourage anyone who may be thinking about taking this qualification with CTC Training to go for it! Firstly, what a great price for a professional course and qualification. The material is easy to follow and support is only an email away if you feel you need it. If you feel able to move forward without any support you can just move through the assessments fitting them in with your own life and commitments.
The feedback provided is informative and motivational highlighting what you have done well and also indicating other factors that could have been included in your answers, therefore enhancing your learning. I personally found the 250 word limit difficult on some answers particularly when there was a lot to cover in the question. To date I have had the most contact with Kelly Morgan via online video call and email. Kelly is helpful, informative and pleasant and I would not hesitate in recommending this course to others. So, if you haven't signed up yet...just go for it!”
Thank you so much for your kind review, Alison! We're delighted to hear that you've had an enjoyable experience learning with us thus far. We are glad that our materials are easy to follow and our support team is always available to offer assistance as needed - this is what we strive to achieve! We're inspired by your determination to continue learning despite any challenges you may have faced! Again, thank you for sharing your review and we hope you continue to have the best experience with us.
