Crystal Travel Reviews

Name: Crystal Travel
Address: 10-11 Percy Street, Fitzrovia, London, London
Rating: 4.42

4.4 Rating 881 Reviews

88 %

of reviewers recommend Crystal Travel

Company Reviews

Metrics

Info

4.4

Based on 881 reviews

Shipping & Delivery
On-time Delivery	Greater than 82%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0207 612 0500

Email:

enquiry@crystaltravel.co.uk

Location:

10-11 Percy Street,
Fitzrovia,
London
London
W1T 1DN

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Crystal Travel 5 star review on 21st June 2018

Najmul Hoda Khan

Crystal Travel 5 star review on 28th May 2018

ABDUL MAJID

Crystal Travel 5 star review on 5th April 2018

MUHAMMAD I NOOR NOOR

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

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Posted 3 months ago

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Posted 5 months ago

Dear Passenger, Thank you for taking the time to share your feedback. However, we would like to kindly clarify that the review you submitted appears to be in reference to a service or experience that may not be applicable to our business. As a travel company, we specialize in "offering travel packages, tours, and vacation planning," and it seems your review may pertain to a different type of service. We value all feedback and are happy to address any concerns or inquiries you may have. If there was a misunderstanding, please feel free to reach out so we can assist you further. Thank you for your understanding. Team Crystal Travel

Posted 4 months ago

“Finally helped me sorting out my ticket”

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Posted 5 years ago

“Price changed by £53 from what was advertised on line”

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Posted 5 years ago

“The service that I received from the agent (Christy) was good, but overall I wasn't impressed with the service from Crystal Travel. I went through the whole booking process, including entering credit card details and was then declined. When I called Crystal Travel, the airline was then contacted and I was told that one of the legs of my flight was full. I could rebook the same flights for nearly double the price. Whilst on the phone to Crystal I tried to book a different flight (found on Kayak, which took me through to Crystal). The site allowed me to book that flight too, which again was rejected for the same reason. Christy helped me get a flight, and I did book with Crystal because of the service from this agent, but I would be nervous to go through Crystal as it appears the connection to the airlines is not as good as I'd expect, as I'd expect to have the flight rejected when selected and not after payment attempt.”

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Posted 5 years ago

“Everything went fine, Lisa was very friendly. Although I wish I’d had my time and the other countries time next to it in my ETicket.”

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Posted 5 years ago

“Booking did not go through to bank just rejected they had to do it by hand”

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Posted 5 years ago

“Good”

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Posted 6 years ago

“I contacted the company several times by phone and eventually settled for a particular flight. The advice and information were good and delivered very politely and efficiently. An email was then sent to for me to check the details. Unfortunately my surname and first name were reversed despite having been given by me correctly. This required the representative to repeat the booking but in that 10 minutes or so the price had increased by £120. She apologised profusely but to get the same price as first offered I had to travel the next day. An honest mistake but really annoying. All e-tickets and other documents delivered in a timely fashion by email”

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Posted 6 years ago

“Good service but not happy with the misleading information on the website, and sudden increase in price.”

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Posted 6 years ago

“They can give you a cheaper quote only if you pressure them”

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Posted 6 years ago

“Had an issue but was sorted out quickly.”

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Posted 6 years ago

“3 .it was ok happy about the price”

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Posted 6 years ago

“Very good customer service and polite”

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Posted 6 years ago

“good service”

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Posted 7 years ago

“Easier to book on line than speak to your reps”

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Posted 7 years ago

“good customer service”

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Posted 8 years ago

Crystal Travel is rated 4.4 based on 881 reviews