Name: Crystal Travel
Address: 10-11 Percy Street, Fitzrovia, London, London
Rating: 4.44

“Dave has been very pleasant and assisted me with my India travel with very competitive price. Crystal travel has offered me the best price when I compared with another leading agent. Dave has given excellent service every time I book ticket & very prompt in responding to my queries. Very happy with overall service & will thoroughly recommend him/Crystal travel to all my family & friends.”

Helpful Report

Posted 8 years ago

“I've booked multiple times with Crystal Travel because of their sharp prices and deals and can really recommend them. Underlining their customer-oriented approach, a very helpful member of their team (Dean) was able to change the date on a ticket for which I'd inadvertently booked the wrong date. Although I did contact them within a few hours of booking, I believe this wouldn't have been possible with many other travel agencies.”

Helpful Report

Posted 8 years ago

“Good site, easy booking. Had doubts as i have never heard of Crystal Travel but was recommended I use cheapest flight. Can't cancel but that's my fault.... do research first on airlines and luggage allowances! Not happy about SAS. Wish I did my homework first but hey ho we live and learn. Taking 2 pieces of luggage with me, hope they arrive at my destinations ok. Even with the extras, the chosen flight is cheaper as my direct route has sold out on my chosen dates.”

Helpful Report

Posted 8 years ago

“I found crystal travel to be very good value for money, of which was almost unbeatable in the travel market. My son did the booking for me as I was at work. I would reccommend Crystal Travel to anyone as I have never had any problems with their service or recieving my e-tickets. I also had a chance to talk to 2 of the customer service agents, which provided excelent customer service and went out of their way to help me find a flight. Thank You Very Much for your help as it is always appreciated. It took less than 24 hours to recieve my e-ticket, as the transaction was almost instant. Once again i give 5 stars for Crystal Travel. Thanks.”

Helpful Report

Posted 8 years ago

“This is my second time for this year to buy an airline ticket in Crystal Travel and the staff was very polite. Yesterday I spoked to one of the staff , her name was Sharon and she was very nice and she answered all my query. This day I spoked to Ashley and he's the one who attend to me for my final decision for my Ticket. He's nice as well. And the most important was the Ticket was cheapear compare to the other travel agency. Actually, I've known this Crystal Travel through my friend. My friend is the one who told me to try to call crystal travel because she mentioned to me that crystal travel has a cheap fare. Again thank you for the nice service . I will recommend this Travel agency to my other friends.”

Helpful Report

Posted 8 years ago

“Found pricing for a Crystal Travel fare through a comparison website. The result loaded up correctly on their site, where sometimes I have seen on other sites that it isn't the same flight details or the fare price is slightly out. The whole transaction was smooth and the e-ticket was issued quickly after a confirmation email was sent to say that the seat has been reserved. I received a follow up call from a Customer Service rep to check if I had all the documents I needed and if there were any issues with my booking, which is a nice touch as After-care is an after thought for most travel agents. I would highly recommend Crystal Travel and will definitely book tickets through them again in the future.”

Helpful Report

Posted 8 years ago

“Found pricing for a Crystal Travel fare through a comparison website. The result loaded up correctly on their site, where sometimes I have seen on other sites that it isn't the same flight details or the fare price is slightly out. The whole transaction was smooth and the e-ticket was issued quickly after a confirmation email was sent to say that the seat has been reserved. I received a follow up call from a Customer Service rep to check if I had all the documents I needed and if there were any issues with my booking, which is a nice touch as After-care is an after thought for most travel agents. I would highly recommend Crystal Travel and will definitely book tickets through them again in the future.”

Helpful Report

Posted 8 years ago

“Crystal Travel had a deal being offered on Wowcher. I messaged them on Facebook to ask for available dates and got an abrupt message back demanding contact details. Gave my email address, received nothing. Chased up 4 days later and was told that dates were now on the wowcher site. Found a suitable one and messaged the company back to confirm it was definitely available before ordering. The reason for this was coming across numbers poor reviews of this company where people have paid and then been told they need to either pay more for an upgrade, or Crystal Travel have cancelled on them, and made it lengthy to get a refund. There was no reply to my email. Chased again, and was asked for my contact details again...! Terrible company, needless to say I won't be booking with them. A look on TrustPilot and Facebook reviews is also interesting as they have many 5 star reviews from accounts that have only ever left one review (I always find this suspicious). On Facebook there are many poor reviews of Crystal all with the same experiences as mine... My advice is to avoid them.”

Helpful Report

Posted 8 years ago

“I was to a great degree fulfilled by Manila Tours. Mr. sara, the proprietor, has turned out to be exceptionally respectful and accommodating from the earliest starting point, attempting to arrange at the best our trek to philippine in the eight days accessible. The aides and drivers are exceptionally expert and well disposed, the accomodations essentially magnificent. I exceptionally suggest it, Mr sara will transform your trek into a life-changing knowledge!”

Helpful Report

Posted 8 years ago

“For the first time deal with Crystal Travel, I was surprised with their efficiency and patience in which they deal with my enquiry and requests.”

Helpful Report

Posted 8 years ago

“I does not happen often that I am satisfied with the service provided over the phone (doesnt matter which company I'm dealing with). But this time i was positively surprised. The operator I was talking to was very polite, always repeated everything if I asked him to, and waited for me to confirm everything before making final arrangements. I would use this service again.”

Helpful Report

Posted 8 years ago

“Accessing their website was very easy, user friendly and the information provided was clear and precise. Easy to follow stages allowed the purchase of my Flight Tickets to be made with the minimum of fuss.”

Helpful Report

Posted 8 years ago

“Harry, the travel agent who have assisted me tried his utmost best to get me a good deal. After his manager had approved, the deal that i told Harry.we went through the reservation. Although i have found the same deal with another agency, Harry had assisted my reservation with support. i will be recommending your agency/company to my colleagues who amongst are filipinos who usually would like to have a good deal. as nurses our leave is quite very erratic, so if we have a good a supportive travel agency, this will be VERY helpful in the future travel. i am sure i will be going back to Harry, when due time comes. at first, i think its a good negotiate the deal, i know for a fact that every body wanted to have a god deal however for us who are going home (Philippines) each penny is very important., because most of it will be spending with their family back home. finding an agency who will be more sympathetic, personally will have more business "clients" through recommendations. if the agent start not to be friendly, then you loose client.”

Helpful Report

Posted 8 years ago

“I was a little uncertain about booking Disneyland Paris originally but having spoken directly to an agent called Mathew I was over-whelmed at just how helpful Mathew was in beating other prices else-where to meet within our budget as I had seen some offers but didn't make the time to put money aside especially. Not only that but he went out of his way to put at rest any concerns I had through reviews I had seen about hotels on Google etc. And having received lots of emails back as well as phone calls I could tell he has a lot of passion for the company that he works for & am sure he will credit it & himself in a big way in the long-run. My boyfriend is exceptionally happy with Crystal Travel as he allowed me to go ahead with what I want. The price is absolutely brilliant & I will definitely tell my friends, colleagues & relatives about using Crystal Travel in the future as I am so looking forward to my birthday now in an upgraded hotel which I was not expecting, so thank you Mathew and all!”

Helpful Report

Posted 8 years ago

“My friend advised me for crystal travel for cheap flight tickets but i will say the cost didn't matter, the services of the Agent MIKE mattered. I would say he is a Gem of a person and an excellent sales person. I won't call any other company now ever again if i have to buy tickets it will always be MIKE. I will do all my future bookings with CRYSTAL TRAVEL just because of "MAGIC MIKE"”

Helpful Report

Posted 8 years ago

“I had an advisor caked Charlie and he explained everything in such detail. This is my first holiday bought by myself so I wasn't too sure what I was doing and what I needed to do. He talked me through how I could get the best deal and how I could make the most out of stay. He didn't rush me into making decisions he assured me every time that he'd wait for me to decide or confer with the other passenger. He followed on to say I can email him any time should I have queries with my booking. I really appreciated his patience and I am throughly looking forward to my holiday”

Helpful Report

Posted 8 years ago

“I contacted Crystal Travel and was connected to Tim. He provided very helpful information that helped me to decide my travel arrangements for 3 people. His approach was very patient and professional. I wouldn't have been able to make these bookings on my own online as it would mean I'd have to juggle 3 separate bookings at the same time. I really want to thank Tim for facilitating my travel needs so well.”

Helpful Report

Posted 8 years ago

“I have to say first of all that Crystal Travel has been the best... especially my travel agent host Andy he has done a fantastic job assisting me and my family in preparation for my recent holiday flights. Andy is always puncutual in his service,on numerous occasions I have needed all my flight details immediately, I.e. times,hotels,travels deals and he has always gotten back to me with full answers to those very special questions,regarding my flight. a friendly person who is dedicated to serving customers with the highest ability. it is because of Andy's Exceptional service, that I would definitely recommend Crystal Travel to Anyone:)”

Helpful Report

Posted 8 years ago

“I had never used this site before but I found the cheapest flights for my destination there and tried to book them (quite late Saturday night). The first time, the website froze after I submitted my payment details and I received no booking confirmation, so I rang up and was advised that the booking hadn't gone through because the price had expired. However I could still see the price I wanted on the site so I tried the whole thing again a few minutes later and it worked. Early the next morning (Sunday) I received a call from a very helpful member of the customer team called Kathy who had seen that I'd tried to make a booking which had failed and wanted to check whether to process it or not. I was able to tell her to cancel it as I'd already got another booking and she made sure I wasn't charged twice. She also sent me my e-ticket very quickly and was easy to get in contact with. As long as the flight goes smoothly when I get to the airport I'll be happy to use this company again.”

Helpful Report

Posted 8 years ago

“Before Booking wih Crystal travel I lookup for the company on Google, Only on tripadvisor its rating was so bad whereas seeing it on others it was good and satisfactory there agent frank was good in communication and resolving my issues thanks to frank and team of crystal travel”

Helpful Report

Posted 8 years ago

Thank you for the review and the time taken to share your thoughts! We're truly pleased to know that our agent Frank was able to assist you regarding your bookings. We look forward to your continued services in the near future! Regards CrystalTravel.co.uk Team

Posted 8 years ago

Shipping & Delivery
On-time Delivery	Greater than 82%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult

Crystal Travel Reviews