Crystal Travel Reviews

Name: Crystal Travel
Address: 10-11 Percy Street, Fitzrovia, London, London
Rating: 4.44

4.4 Rating 876 Reviews

88 %

of reviewers recommend Crystal Travel

Company Reviews

Metrics

Info

4.4

Based on 876 reviews

Shipping & Delivery
On-time Delivery	Greater than 82%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0207 612 0500

Email:

enquiry@crystaltravel.co.uk

Location:

10-11 Percy Street,
Fitzrovia,
London
London
W1T 1DN

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Crystal Travel 5 star review on 21st June 2018

Najmul Hoda Khan

Crystal Travel 5 star review on 28th May 2018

ABDUL MAJID

Crystal Travel 5 star review on 5th April 2018

MUHAMMAD I NOOR NOOR

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We really enjoyed every aspect of our trip to Barcelona. Need to go back - there was too much to see in a weekend. Experienced Tapas at its best. We went to the football also and that was amazing. The hop on and hop off Sightseeing Bus Tour is a must. 3 routes to choose from - we did the green route and that took all day!! Very good value for money. We stayed in the Nova City hotel and that was amazing. Outside the main Catalunya but Metro takes you everywhere. We purchased a T10 ticket for €9.95 - this enables you to take 10 trips on Metro/Tram - we used this between the 4 of us. All in all you will not be disappointed in the least..... Would definitely use the CrystalTravel again. Very impressed with Neil's follow up call first thing Friday morning after we experienced trouble checking in - more our fault though.”

Helpful Report

Posted 8 years ago

Thank you for the review and the time taken to share your thoughts! We look forward to your continued services in the near future! Regards CrystalTravel.co.uk Team

Posted 8 years ago

“Good customer service, easy and straightforward booking. Prices were good considering it was a next day flight. No faults”

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Posted 8 years ago

Thank you for the review and the time taken to share your thoughts! We look forward to your continued services in the near future! Regards CrystalTravel.co.uk Team

Posted 8 years ago

“Being on a tight budget for my trip to Bangkok, couldn't find a cheaper airfare until Crystal Travel came to my aid. Their special offer provided a discount which made me purchase the air ticket without any second thoughts. The best thing about this travel agency is, they make sure their customer is at ease and they never fail to follow-up.”

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Posted 8 years ago

Hi Victor, Thanks for your nice feedback, we appreciate you staying in touch with us! Thanks again CrystalTravel.co.uk Team

Posted 8 years ago

“Excellent service, fast and offers affordable prices. Thought I've already found the best deal online as it was the cheapest online. Called Crystal Travel to only inquire about the baggage allowance before I finalise my booking. But hey hoh, Alex gave me a much better deal. Very happy with the service.”

Helpful Report

Posted 9 years ago

Thank you for the review and the time taken to share your thoughts! We're truly pleased to know that our agent Alex was able to assist you regarding your bookings. We look forward to your continued services in the near future! Regards CrystalTravel.co.uk Team

Posted 8 years ago

“The agent I spoke with Mathew Parker was very good. I will score him 9 out of 10 because he answered all my questions patiently and in a professional way and very efficient. He explained every thing to me in details and gave me the necessary information that enabled me to make up my mind to go ahead with the booking. I was really impressed with his manner of approach which is knowing how to talk to customers.”

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Posted 9 years ago

“A very good service received from Mathew. Thank you”

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Posted 9 years ago

“The advisor Mathew Parker was very helpful and found the holiday that fitted our needs”

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Posted 9 years ago

“Helped me find a flight with a competitive price even at short notice (flying the next day!). I received good service from staff.”

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Posted 9 years ago

“All went very well thank you”

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Posted 9 years ago

“Very helpful”

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Posted 9 years ago

“Spoke to mathew he gave me the best service.”

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Posted 9 years ago

“Mathew was able to book my break quickly and efficiently. Thanks Mathew.”

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Posted 9 years ago

“Mathew has been excellent was great and helped me as much as possible”

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Posted 9 years ago

“The rep was very helpful in trying to find us the best flights that allowed maximum time on our trip. Have taken off a star because there was an unexpected £15 booking fee I hadn't been told about (on Wowcher) and the call took an hour to complete. Can't fault the company though, got a great deal and flights that give us the most time in our destination.”

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Posted 9 years ago

“great service, very helpful and professional Dealt with Rose and she was great. Thanks”

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Posted 9 years ago

“Booked tickets over phone in the last minute, E-tickets were issued within an hour. Rose was very helpful and processed everything quickly. Very good service.”

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Posted 9 years ago

“a very good service ,quickly sorted everything out Aby was very helpful, would recomend.”

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Posted 9 years ago

“Hi Rose, sorry for some delay in sending you this message. I wanted to convey my thanks to you for being such a customer centric individual at Crystal Travel that you are a credit to their team. I was very impressed with the way you handled my booking and took the time to look at the options available to me and I felt under no pressure to book my flight. You were very helpful. I have booked flights with other tour operators in the past, but they do not all have the same mannerism as you did. thank you for your help and I hope to speak to you again when I next book my flight with Crystal Travel :-) Kind Regards kay”

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Posted 9 years ago

“Elvis was very helpful. Great transaction. Thanks.”

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Posted 9 years ago

“I just booked a ticket to Bangkok, the service I received was great, thanks to rose, she was very helpful and polite.”

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Posted 9 years ago

Crystal Travel is rated 4.4 based on 876 reviews