Crystal Travel Reviews

Name: Crystal Travel
Address: 10-11 Percy Street, Fitzrovia, London, London
Rating: 4.44

4.4 Rating 876 Reviews

88 %

of reviewers recommend Crystal Travel

Company Reviews

Metrics

Info

4.4

Based on 876 reviews

Shipping & Delivery
On-time Delivery	Greater than 82%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0207 612 0500

Email:

enquiry@crystaltravel.co.uk

Location:

10-11 Percy Street,
Fitzrovia,
London
London
W1T 1DN

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Crystal Travel 5 star review on 21st June 2018

Najmul Hoda Khan

Crystal Travel 5 star review on 28th May 2018

ABDUL MAJID

Crystal Travel 5 star review on 5th April 2018

MUHAMMAD I NOOR NOOR

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They have very helpful advisers who try to find the best deal for you.”

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Posted 6 years ago

“Excellent service”

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Posted 6 years ago

“Got a very good service and deal for my flight at a very reasonable”

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Posted 6 years ago

“I spook to a guy called Philip Catter very easy to speak to and very helpful I thought to experience of booking the flight was 100%, Thank you very much, John Shorrock.”

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Posted 6 years ago

“Thank you Christy for booking my flight. You are so helpful and I had a great trip.”

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Posted 6 years ago

“Crystal made me very unhappy with my booking. I made a booking online for a flight. I was then asked to call the contact centre as there appeared to be an issue. I called and got passed to 3 different agents repeating my issue all 3 times. On the 3rd attempt, I got through to Lisa. I was initially told that my flight price had gone up by over £100 which I found unacceptable. What incredibly annoyed me and it must be Crystals sales tactics is that the whole way through the call Lisa was trying to sell me hotels, car hire and additional things for my trip when Crystal had failed to get my flight booked. This is not Lisa's fault, you have trained your people this way and Im afraid I found it totally off-putting. In the end, Lisa agreed to honour the price of the flight originally quoted which I am grateful for her achieving and I really appreciate her commitment. But please when you as a company have failed to deliver on the service do not have your people trying to upsell!”

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Posted 6 years ago

“Very helpful excellent customer service”

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Posted 6 years ago

“Lisa, the Crystal representative, was very helpful in checking and providing a good fare for the ticket booking. She dealt with the booking process very efficiently and professionaly and ensured she checked and confirmed all our details which is good, as it avoids potential issues and delays. Very pleased with the whole process. I have recommeded Crystal Travel to friends and family and will be doing so again.”

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Posted 6 years ago

“Lisa Smith was very helpful and polite. She was very clear in everything that she said. Excellent customer support!”

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Posted 6 years ago

“phillipe was so helpful in adding my 5year old on my ticket”

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Posted 6 years ago

“Christy dealt with my enquiry. I am very happy with the help I received. She did her best to meet my requirements and found me a suitable ticket with a suitable price and promptly. Many thanks”

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Posted 6 years ago

“Looked after a change of airline diligently”

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Posted 6 years ago

“Christy my agent was very good at dealing with my question and helped me in getting a flight for my trip with my budget.”

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Posted 6 years ago

“On previous occasions, I have been left less than satisfied w/ Crystal Travel, which left me a bit apprehensive w/ going forward w/ my booking. HOWEVER, after engaging directly w/ Philip Cartar (of the Online Team), I believe that he was extremely invaluable in resolving an issue I had with an online reservation, and his proactive actions provided for an excellent service overall. Based on the wonderful encounter w/ Philip Cartar, I look forward to future travels via his and his team's services.”

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Posted 6 years ago

“Christy provided me with excellent professional customer service while booking my ticket from London Heathrow to Manila.”

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Posted 6 years ago

“Christy was so helpful, everything was straight forward with all the information given”

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Posted 6 years ago

“Totally shocking, booked a flight with them to Singapore in December. Once the flight was booked, a short while later i recieved an email stating the flight booking was declined. No bother, this has happened before with another travel agent. It normally requires a quick call, a slight change and all would be sorted. Not with Crystal Travel. 24 hours after my first call to them, 3 promised call backs, 1 promised email and still no closer to confirming my flights Money has been taken, I keep being put on hold then get told there are no managers, or supervisors in the office to give me a proper explanation for the utterly woreful customer service. If it was a £15 Ryanair flight I wouldnt mind, but when spending close to £600 on a flight and then being told that for the exact same flight and time i now need to pay over £70 more, or £200 if i want a different flight is insane. I have been told I will recieve a call back at 2pm today (28/6/18) which i can be 100% sure will not happen. I would avoid at all costs. Seems to be happening alot to reviews below, not the bot generated 100% happy reviews.”

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Posted 6 years ago

“very helpfull, friendly and had patience to help in solving transaction problem”

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Posted 6 years ago

“Christy was an exceptional person helping us in all matters about our flight.”

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Posted 6 years ago

“Made booking holiday flight very easy and any problems were resolved quickly”

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Posted 6 years ago

Crystal Travel is rated 4.4 based on 876 reviews