Crystal Travel Reviews

Name: Crystal Travel
Address: 10-11 Percy Street, Fitzrovia, London, London
Rating: 4.44

4.4 Rating 876 Reviews

88 %

of reviewers recommend Crystal Travel

Company Reviews

Metrics

Info

4.4

Based on 876 reviews

Shipping & Delivery
On-time Delivery	Greater than 82%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0207 612 0500

Email:

enquiry@crystaltravel.co.uk

Location:

10-11 Percy Street,
Fitzrovia,
London
London
W1T 1DN

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Crystal Travel 5 star review on 21st June 2018

Najmul Hoda Khan

Crystal Travel 5 star review on 28th May 2018

ABDUL MAJID

Crystal Travel 5 star review on 5th April 2018

MUHAMMAD I NOOR NOOR

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Just spoke to a very pleasant, professional and helpful Agent called Christy. I am absolutely amazed by the service she has provided to me. 5 star service”

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Posted 5 years ago

“very informative”

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Posted 5 years ago

“The service that I received from the agent (Christy) was good, but overall I wasn't impressed with the service from Crystal Travel. I went through the whole booking process, including entering credit card details and was then declined. When I called Crystal Travel, the airline was then contacted and I was told that one of the legs of my flight was full. I could rebook the same flights for nearly double the price. Whilst on the phone to Crystal I tried to book a different flight (found on Kayak, which took me through to Crystal). The site allowed me to book that flight too, which again was rejected for the same reason. Christy helped me get a flight, and I did book with Crystal because of the service from this agent, but I would be nervous to go through Crystal as it appears the connection to the airlines is not as good as I'd expect, as I'd expect to have the flight rejected when selected and not after payment attempt.”

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Posted 5 years ago

“Very happy with the service. Christy was a great help!”

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Posted 5 years ago

“Excellent job done Thanks to Freddie Smith”

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Posted 5 years ago

“Good service and the travel agent keep their promise. Very happy the service they provide... Regards Deepal”

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Posted 5 years ago

“Freddie has been very helpful and I am pleased with the service and information he has supplied I recommend crystal travel”

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Posted 5 years ago

“Crystal Travel pulls fares out of the ether like a magician pulls a rabbit out of a hat. Whenever you feel depressed by the high fares quoted online by the “best” sites you call these guys and your smile comes back in an instant. Christy is one of their best magicians. Thanks to her wonderful efforts summer travel is affordable and made easy!”

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Posted 5 years ago

“Fantastic job. Keep it up Christy”

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Posted 5 years ago

“This is the first time I used the service of Crystal Tarvel. I am really happy and highly satisfied about this service. The agent Christy was really very helpful, very caring and gave lot of information all the way. Thank you very much Christy for all your help. And you made this stressing thing a lot more easier.”

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Posted 5 years ago

“Very Helpful!”

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Posted 5 years ago

“Helpful,quick response”

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Posted 5 years ago

“Christy was helpful and phone the airline for me. I can’t complain. Try them and see. Thanks”

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Posted 5 years ago

“Excellent service received from Christy today Much appreciated”

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Posted 5 years ago

“Juliet is absolutely a legend. Very helpful lady. She found the resolution of a mistake happened in just 3 hours n made me among one of their very loyal customers. I will strongly recommend to buy tickets from them n no other.”

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Posted 5 years ago

“Hi, this was my first time that I used Crystal Travel services, and I got so glad for the nice and efficient service giving me all support and attention to my purchase tickets.”

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Posted 5 years ago

“Excellent support. I had so much trouble booking ticket because of technical error but Christy helped me to process my transaction smoothly. She was patient and despite my network issue Christy kept calling me again and again . Much appreciate her great effort. Thank you Christy.”

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Posted 5 years ago

“was very excellent service thank you very much”

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Posted 5 years ago

“Lisa was outstanding simply no words Great customer service skills”

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Posted 5 years ago

“Efficient and friendly service.”

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Posted 5 years ago

Crystal Travel is rated 4.4 based on 876 reviews