Crystal Travel Reviews

Name: Crystal Travel
Address: 10-11 Percy Street, Fitzrovia, London, London
Rating: 4.44

4.4 Rating 876 Reviews

88 %

of reviewers recommend Crystal Travel

Company Reviews

Metrics

Info

4.4

Based on 876 reviews

Shipping & Delivery
On-time Delivery	Greater than 82%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0207 612 0500

Email:

enquiry@crystaltravel.co.uk

Location:

10-11 Percy Street,
Fitzrovia,
London
London
W1T 1DN

Write Your review

Tell us how Crystal Travel made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Crystal Travel 5 star review on 21st June 2018

Najmul Hoda Khan

Crystal Travel 5 star review on 28th May 2018

ABDUL MAJID

Crystal Travel 5 star review on 5th April 2018

MUHAMMAD I NOOR NOOR

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Christopher was very nice and make the booking smooth and worriless. Thanks for the service.”

Helpful Report

Posted 6 years ago

“All good”

Helpful Report

Posted 6 years ago

“Good service”

Helpful Report

Posted 6 years ago

“My experience with Crystal travel was amazing very help Kathy should be commended on her customer help and skills I will always use and recommend crystal and kathy Brilliant company very helpful Thank you”

Helpful Report

Posted 6 years ago

“Great customer service by Kathy. Very helpful and I would definitely recommend this.”

Helpful Report

Posted 6 years ago

“Very good and helpful and friendly, will definitely be using again, I booked online and christy was very patient with me as I'm a bit slow with technology, we rang a day later as we just needed validation on a query we had the gentleman we spoke to put our minds at rest.”

Helpful Report

Posted 6 years ago

“Really bad customer services Hello. I would like to make a complaint. I had a booking with Travel (Return flight to Rome with Ryanair and easy jet). I did not have any problem with easy jet, but I was trying to do my check in with Ryanair using the app and the website and I could not. I contacted Ryanair by website chat and I explained my problem they told me to contact the agency because it looks like something with my email is wrong. I called Cristal travel on 2/10/2018 at 18.52pm. I explained to someone my problem and what Ryanair said about my email.the person who I talk, told me that my booking was fine, I told him that I coudnt do my check in with Ryanair also I told Him, Ryanair is charging extra money to do the check in at the airport. He told me that is not true, Ryanair is not charging nothing these was his first lie. Then I checked something on the system and told me there are a list of airports, which you have to check in online, you have to do it on the airport and Ryanair is one of them you have to do it at the airport, I have told me that and I asked again .are.you sure? I do not have to pay extra for the check in (2nd lie). I have told me Not do not worry. On Wednesday 3 I was at the airport and I did the queue to the check in and the girl on the till charged my for £ 110 for the check in I explained to her the same I tried on the app and website and I couldn ' t and the agency told me is because is stansted airport and you can not do it online, you have to do at the airport. I told you that is not true you should.contact the agency because it is something wrong with your email. So at the end Ryanair was right wrong with my email and when I contacted Glass Travel the guy told a massive lie which cost me £ 110 just because he did not want to help me. If I had checked my booking, maybe I realized that I had a problem that was why I could not check it online, but it looked like it did not check anything, if it did not want to help me, I should have passed my call to another person. but I preferred to said to lie about the check in. Im really disappointed with the customer services that I received. I had to used money that I expected to use for my holidays at the airport doing the check in, which one is not fair to my because I was trying to do it by myself and just because I wont do it his job properly .I had to be unjustly charged and spend money that I had provided for other things.”

Helpful Report

Posted 6 years ago

“Very helpful and efficient”

Helpful Report

Posted 6 years ago

“Freddie was amazing, he helped me get the best deal .I would love to use Crystal travel again.”

Helpful Report

Posted 6 years ago

“Very good Chris and helpful Thanks”

Helpful Report

Posted 6 years ago

“Crystal travel have been very helpful and thorough with my booking. Thank you Philip Carter”

Helpful Report

Posted 6 years ago

“Freddie your reservation agent who helped me plan my trip was very good. So far very satisfied with the service provided”

Helpful Report

Posted 6 years ago

“Service was vgood and fast thanks very much especially Christy she was very kind,”

Helpful Report

Posted 6 years ago

“I have just finished booking a trip to USA as a gift for my grandson. I changed my mind about flights a couple of times but Mr Philip Carter was extremely patient and helpful. Thanks to him I have a flight, insurance and baggage deal at an excellent price. I would not hesitate to recommend this company and hope to deal with them again in the future. ***** Five stars.”

Helpful Report

Posted 6 years ago

“A slight concern on the online payment led to a very efficient and helpful call with Christopher - so i would thoroughly recommend using Crystal Travel again”

Helpful Report

Posted 6 years ago

“thank you very much for your service . chirsty was very helpfull”

Helpful Report

Posted 6 years ago

“Highly recommended! Superb service I was extremely satisfied with the service from Christy. She was very professional, helpful and friendly. I will recommend to my friends and family. Thanks!”

Helpful Report

Posted 6 years ago

“I booked flights to Miami and Christy was very helpful getting me the flights I wanted at the right price”

Helpful Report

Posted 6 years ago

“Friendly and helpful staff member (Ricky) always courteous and informative. Good communictor”

Helpful Report

Posted 6 years ago

“Freddie was very helpful and called back when we got cut off. Would use again in the future Many thanks for your help”

Helpful Report

Posted 6 years ago

Crystal Travel is rated 4.4 based on 876 reviews