Crystal Travel Reviews

Name: Crystal Travel
Address: 10-11 Percy Street, Fitzrovia, London, London
Rating: 4.44

4.4 Rating 876 Reviews

88 %

of reviewers recommend Crystal Travel

Company Reviews

Metrics

Info

4.4

Based on 876 reviews

Shipping & Delivery
On-time Delivery	Greater than 82%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0207 612 0500

Email:

enquiry@crystaltravel.co.uk

Location:

10-11 Percy Street,
Fitzrovia,
London
London
W1T 1DN

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Crystal Travel 5 star review on 21st June 2018

Najmul Hoda Khan

Crystal Travel 5 star review on 28th May 2018

ABDUL MAJID

Crystal Travel 5 star review on 5th April 2018

MUHAMMAD I NOOR NOOR

Anonymous

Anonymous // 01/01/2019

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“Mark is very helpful”

Helpful Report

Posted 6 years ago

“Really grateful for the great service Raymond gave us in our US plans. Answered my questions, sorted us out a discount and quickly responded when I had further questions. We feel well supported and what could have been a stressful experience has been very easy and at a very good price. Haven’t heard any of our wedding party getting better deal. Will definitely recommend and revisit. Thanks Raymond.”

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Posted 6 years ago

“Booked a trip to Rome with them, the hotel we had originally picked was apparently fully booked for the dates we had so Sophia 'upgraded' us at a cost of £50 more to a 4 star hotel that was closer to central Rome. This turned out to be total rubbish as the hotel was awful, very basic (not sure how it is 4 star) and even further out which ended up costing us over 100 euros in 2 days in taxi fares. Seemed to say anything to get more money out of you.”

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Posted 6 years ago

“Crystal could not honour groupon voucher without extra supplement of £50 pp on Rome trip even though i had a six week window of travel from gatwick 2 weeks later still waiting for my refund very misleading info and poor”

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Posted 6 years ago

“"ITS NOT WHAT IT SEEM...KEEP AWAY...TOTAL SCAM!!! I book the deal via wowcher 4nts Rome and Venice costing £131. This should include hotel and flights. When I contacted Crystal travel they changed the hotels and I ended up paying an additional £195 ...(a) because I am a lone traveller I need to pay a supplement (b) ATOL fee (c) admin fee although I paid this when I booked the deal via wowcher. I was told I had to go to an airport over 2 hours away and my flight is after 1700hrs meaning I would have lost a day, in addition my flight coming back would leave at 1030 meaning I would loose another day. I explained that the voucher said i vould fly from the airport 45 miles from where I live I was told this would cost me more hence the high additional cost !!!!!!Total SCAMS...KEEP AWAY PEOPLE DO NOT USE THIS TRAVEL AGENT!”

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Posted 6 years ago

“Please don't book flights with Crystal Travel and save your time. My wife booked a flight with Crystal travel trough Momondo because they offered the best price for the selected dates and flights from IAD to SOF and back. She entered the information needed and checked out. They charged my American Express card right away and sent her an e-mail "Booking Under Process" and at the top left corner of the e-mail is written "for changes to this itinerary,, please call us on 1-888-299-4844". She called the number and is said "the phone number you have called is currently unavailable". I got home after work at 10 pm and she was crying and told me they took our money and didn't give us the ticket. This is when I was getting frustrated. I checked their Terms & Conditions and it says "All the offers, prices and even the sale conditions, are subject to change without notice". This is ridiculous! I called the number posted in the terms and conditions and the gentlemen who piked up said that the payment was declined. I called American Express and they told me this is impossible. I called Crystal Travel again and they told me this flight is not available any more. I checked momondo and they were offering the same flight for the same price. I called Crystal Travel again and then they tried to offer me more expensive flight and then I told them to cancel everything and send me e-mail confirming the cancellation. After all this I called them more than 20 times to get my confirmation for the canceled booking and they were ether trying to transfer me to unavailable extension or just hung up. After 25 - 30 phone calls and 2 hours wasted I got my confirmation and booked with other web site for 10 minutes and for just $5 more than the price offered by Crystal Travel.”

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Posted 6 years ago

“Crystal travel Booked a wowcher deal with crystal travel going rome 2 nights Venice 2 nights an the accommodation for Rome was the worst yet. The agents on the other hand was as bad also will never book a flight through wowcher or crystal travel again they add hidden fees like ATOL which should have already been added in the amount that was paid in the first instant”

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Posted 6 years ago

“Totally misleading sale from the start. The flights offered are ridiculous, I’m talking arrive at 22:30 Rome on 21st feb and leave at 06:45 on 23rd so taking travel from the hotel and rest into consideration you will get about 12 hours in Rome . The whole scam is to make you upgrade which costs money . My daughter booked a break via Wowcher and was directed to this poorly ran operation and that is where the problems began. She thought she had bought 2 nights with flights from London Gatwick but what she was sold was a late arrival , early departure and from standsted which is 70 miles from our home . The scam comes when the travel company tell you to redeem the Wowcher to book your flights , once redeemed however, it is no longer refundable. Then we move in to the harassment which was asking my daughter to aggree to a £165 upgrade whilst she was on the phone , this consisted of her being asked to email back that she accepted the upgrade . However this cheap booking Which started off at £141 for what appeared to be for two people , went to £282 for two to £447 for slightly longer days but it is still from Stansted where she was told it would be Gatwick . The whole experience has left us all totally frustrated and of course heavily out of pocket . So please don’t get sucked in by this farce and scam .”

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Posted 6 years ago

“Irresponsible agent that ignore my email regarding refund request of unreasonable check-in fee by Ryanair. Wrong check-in email given to made me have been charge 50 pound pp. Delay customer service - after landed, i have keep calling for the correct check-in email address to avoid another 100 pound charge on the return journey. They keep holding me, the line keep transferring. You do not know how much I paid for the oversea call and holiday mood got destroyed. Fortunately they sorted out in the last few minutes before office close and the day before I return back.”

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Posted 6 years ago

“Horrendous service! AVOID! Through Groupon I purchased a holiday with Crystal travel to Rome for 3 nights, flights from manchester in February. The same day I contacted them to book the holiday. I was told I couldn't fly from Manchester as it was all coming up more expensive than what I had already paid. so could only go from London (5hours away from my home) needless to say I wasn't happy, but when I finally agree as I wasn't getting much other choice I was told I couldn't have the hotel I had booked either they needed to change it. Gave me two hotel options both nothing like the original hotel booked, and both alot further away from the centre of Rome. My final option when I wasn't happy with this was a refund which would take 15working days! Leaving me not much time to get my money to book another. Spoke to someone called Garry, he was rude, abrupt, telling me I was not helping him!!! Why do I need to be helpful to a company that have taken my money for a holiday they cannot provide? Speaking to me like I had done something wrong! Middle of me speaking he said hold on... And put me on hold for 5minutes!! After asking numerous occasions to speak to a manager, got told they were in meetings gave the manager 3days to phone me, never did. When I phone back they are in a meeting again. Overall can say this ruined my week having to deal with this mess. Luckily Groupon are processing me a refund in 3-5day, thankfully.”

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Posted 7 years ago

“Gave me awful flight times and charged me extra for them, as they took too long to confirm with me and the first original flight had run out of seats. The transport service was good in itself, however, the flight home was as 6am and the airport itself didn’t open until 4am. We were picked up at 2:55am and stranded outside the closed airport in the middle of winter as the journey from the hotel was only 15 minutes. This oversight was repeatedly confirmed by Crystal Travel and they should have done more research before advertising and selling. Other than that Rome was alright, no complaints.”

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Posted 7 years ago

“Really very very bad experience. I booked a flight to India they booked me a flight from UK to Paris separately and from Paris to India. If I don't have an European visa how can I fly to Paris and then from there to india. I have to comeback from airport. They r not acceping there miatake and they did not gave refund. I am really disappointed with the service they have provided.”

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Posted 7 years ago

“Really, really poor, do not sell at advertised price, avoid at all costs.”

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Posted 7 years ago

“i am happy to book with them .cheap and best price ,however i was shocked my money got deducted but the agent helped me to book the flight .”

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Posted 7 years ago

“if there was an option of giving a negative score I would do so. I called this company while my father was in the hospital as I needed to extend my stay. They supposedly credited me a refund for the ticket ($1558) but also charged me $200 cancellation fee. When I called the airline they had no idea what I was talking about as the refund amount was much much lower than what crystal travels told me ($294) I called crystal travels and the person I spoke to wasn’t in and they would let me speak to a manager directly saying that someone will call me back in 30 minutes. I called at 2:10pm they called me back at 3:22pm. after asking me the same questions again the supervisor said he’ll call me back in 10 minutes.....3:54pm I’m calling back to see what’s happening and again was told the supervisor was on another call and will call me back (why is he on another call when he should be dealing with my issue). I tried again at 4:30pm when no one called me and was told the same thing but I refused and said I’ll wait on hold. The supervisor comes back and says he can book the flight for me but he doesn’t have for what amount and asks for my last name again and wants to call me back in “2 minutes” I’d had enough and told him how horrible this experience has been especially since my father passed away yesterday and I’ve had to deal with his incompetence and the airlines just to be able to go home. HORRIBLE SERVICE!!!! HORRIBLE EXPERIENCE!!!! HORRIBLE HORRIBLE HORRIBLE HORRIBLE HORRIBLE”

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Posted 7 years ago

“We booked our flights with Crystal Travel nearly two months in advance and later confirmed our reservation in the airline booking system. Six days before our departure we got a call from the Crystal Travel agent informing us that our flights would have to be changed as the airline would not issue the ticket for that itinerary (he couldn’t explain why). Either we’d have to change our travel dates or pay extra to change airlines. After we spent nearly an hour on the phone, insisting we would not accept changing dates (we had accommodation booked) nor pay any extra money for flights we had booked months ago, the agent suddenly told us that miraculously, there had been no change after all and that he had received the message from the airline in error, or to another agent with his (clearly fake) name, or something to that effect (the story didn’t make much sense), and immediately issued us our e-tickets. I imagine what actually happened is he gave up and decided to find someone else to bump from the flight. Our flights worked out in the end but the stress of not knowing whether we actually had a flight booked until days before our departure was not worth it. I’d recommend booking with a larger, reputable agent or the airline itself.”

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Posted 7 years ago

“I am HEART BROKEN!!! 17/3/17 I don't think I will buy ticket with Crystal Travel again. I bought my ticket to fly out Monday 20, but an hr later, I received a sadly news that my dad passed away. I call the agency within less than 12hrs after booking the ticket. to change dates they asked proof of death I requested the death certificate from familt and send it to them hoping to get the help but I was told by JANET customer advisor she told me I had to pay a total of £861.60 difference of the ticket I bought for £403.00. Ticket would cost in total of £1264.60 Next day I asked to speak to manager Kinne is his name if I not spelt wrong. He said not worry I will help you! another false hope. I called the airline I was flying with, I called IATA. SATA and ATOL no one could help because CRYSTAL TRAVEL have they only policy and solo control. I end up miss my dad's funeral. The only help they offered was asking for money.”

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Posted 7 years ago

“good customer service”

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Posted 7 years ago

“Very good they find what you want I've booked 3 return flights with Crystal travel on two different occasions, and I have to say they are very good. They sent everything vie email very quick as both bookings were done within 4 days of departure. They helped with the visa and even though I was given the name and number of the adviser I didn't need to call as everything went smoothly. Highly recommended.”

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Posted 8 years ago

“Great company to book flights from. Even if you're looking for prices online, they will go out of their way to match that price. Great level of service even though i called three times in the same day with different requests! Very patient.”

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Posted 8 years ago

Crystal Travel is rated 4.4 based on 876 reviews