Crystal Travel Reviews

Name: Crystal Travel
Address: 10-11 Percy Street, Fitzrovia, London, London
Rating: 4.42

4.4 Rating 882 Reviews

88 %

of reviewers recommend Crystal Travel

Company Reviews

Metrics

Info

4.4

Based on 882 reviews

Shipping & Delivery
On-time Delivery	Greater than 82%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0207 612 0500

Email:

enquiry@crystaltravel.co.uk

Location:

10-11 Percy Street,
Fitzrovia,
London
London
W1T 1DN

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Crystal Travel 5 star review on 21st June 2018

Najmul Hoda Khan

Crystal Travel 5 star review on 28th May 2018

ABDUL MAJID

Crystal Travel 5 star review on 5th April 2018

MUHAMMAD I NOOR NOOR

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Christopher was very polite, helpful and I will be happy to contact him next time I will look for a ticket”

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Posted 6 years ago

“Zoya was very helpful in helping me find the right flight and was always in contact with me to discuss any changes that had occurred while the flight was held for me. Definitely recommend.”

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Posted 6 years ago

“Very easy to find and book my flight, prices were very competitive too. The advisor, Ricky, was extremely helpful with ensuring all of my details were correct and would like to thank him once again personally for the care and attention he has put into the great service.”

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Posted 6 years ago

“Christy was very helpfull with all my booking it was a pleasure talking to her . I will use crystal travel again and I would recommend to all my friends”

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Posted 6 years ago

“Competitive price for good quality travel on short notice brought me here. Most of the time the online booking and payment system would work, but in my case I had an issue. Agent was nice to book and hold, while working on a solution. They made it in the end, and kept the price that was shown.”

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Posted 6 years ago

“Great service, prompt”

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Posted 6 years ago

“I was able to book my flight in a very safe, quick and easy manner using Crystal travel. I was provided with the best costumer service by Freddie and given the best offer to travel to my chosen designation. I received all the help I could get and all detail information were explained to me so I am very certain about the process and about my travel.”

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Posted 6 years ago

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Posted 6 years ago

“It's my first time using Crystal travel and the service that I have received from Freddie has been extremely helpful and successful. It's has been a very smooth and easy process to book my flights and I have been provided with the best deal that I could found. Freddie informed me all the finest details on the travel and provided me all the information from my concerns so I feel safe and secure to travel with crystal travel and I could would definitely use this service again. I will also suggest my friends and family to use it.”

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Posted 6 years ago

“Well done Ms Lisa Smith! She was very prompt as if she really knew what she's doing. After a few hours, I already received my e-ticket in my email. Very accommodating and more power!”

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Posted 6 years ago

“Phone line broke down which was annoying and frankly concerning, however Christy the sales lady was excellent and tried her hardest to make this deal happen. She's a credit to your firm”

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Posted 6 years ago

“I’ve just booked a ticket with Crystal Travel. Christy was really helpful, checking and providing guidance in a timely, professional manner. Thank you”

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Posted 6 years ago

“Christopher was very informative and helpful. Thank you very much for sorting out our holiday. Five and a half stars awarded to Christopher employee of the month.”

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Posted 6 years ago

“Christopher was excellent help , could not of asked for a better person to walk me through my flight application. Will always use your agency from now on”

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Posted 6 years ago

“Very helpful”

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Posted 6 years ago

“booking went smoothly and agent christy was very helpful and facilitated everything with ease. this is my 2nd booking with crystal travel and happy with their service.”

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Posted 6 years ago

“First off all thanks lot for your help l m hap”

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Posted 6 years ago

“I booked a ticket with Crystal travel 4 months before my intended travel date. Due to an ill health I am not going to be able to travel on the said day. I contacted British Airways who were more than happy to change my flight date for a £100 fee but couldn't do it because I had booked through crystal travels. I contacted the agency who said the can only change my flight date for a charge of £550. Citing price difference as the reason. I choose a date that was far lower than what I had already paid and crystal travel still demanded that I pay £400 extra to get a date change even though they have stated in their terms and conditions that, they reserve the right to charge £50 in an event of a date change. To cut the long story short, I will advise anyone to stay clear of Crystal travel. All they are interested in is to make money and give not even the basic services. Their agents put pressure on first time customers to write good reviews about them before they realises how poor their services are.”

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Posted 6 years ago

“kathy very helpful～”

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Posted 6 years ago

“Christopher was extremely helpful and very professional”

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Posted 6 years ago

Crystal Travel is rated 4.4 based on 882 reviews