Crystal Travel Reviews

Name: Crystal Travel
Address: 10-11 Percy Street, Fitzrovia, London, London
Rating: 4.44

4.4 Rating 876 Reviews

88 %

of reviewers recommend Crystal Travel

Company Reviews

Metrics

Info

4.4

Based on 876 reviews

Shipping & Delivery
On-time Delivery	Greater than 82%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0207 612 0500

Email:

enquiry@crystaltravel.co.uk

Location:

10-11 Percy Street,
Fitzrovia,
London
London
W1T 1DN

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Crystal Travel 5 star review on 21st June 2018

Najmul Hoda Khan

Crystal Travel 5 star review on 28th May 2018

ABDUL MAJID

Crystal Travel 5 star review on 5th April 2018

MUHAMMAD I NOOR NOOR

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I would recommend Crystal Travel, the service I received was fantastic, the booking adviser Christopher Smith made sure everything was correct and I received the best price, I have downloaded the app from pay store and will definetly be back great value.”

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Posted 6 years ago

“Christy has been very helpful. She was very efficient and patient even when my phone was Disconnected. Thank you for all your help you have given me.”

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Posted 6 years ago

“Very good service thank you”

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Posted 6 years ago

“Philip who was the companies rep was extremely helpful and friendly I was happy and booked an addition flight due to his customer service.”

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Posted 6 years ago

“Very reliable service, customer service is excellent and good affordable tickets”

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Posted 6 years ago

“Christopher was of great help in processing my payment and swiftly sent me the tickets. Very good service!”

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Posted 6 years ago

“Kathy Hart has processed my ticket. She is very helpful and attentive to customer's needs. Thank you for your great service”

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Posted 6 years ago

“There was a problem With the original choice of flight, it was showing available online, however when I click confirm booking it decline and notified that a customer advisor will call. Christopher Smith had efficiently sorted out my booking and had given us 40kilos check in allowance on the luggage.”

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Posted 6 years ago

“I spoke with Cathy Hart about my flight to Perth Australia from Birmingham and I was really happy with how she dealt with looking for my flight to booking my flight and helped me with whatever I asked. I would ask for Cathy Hart when I need to book my next flight.”

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Posted 6 years ago

“Helpful staff. Polite, efficient and overall very competent.”

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Posted 6 years ago

“OMG absolutely amazing!!! Ricky was a star!! So helpful and got a good price! You saved my Xmas getaway!! Thank you!!”

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Posted 6 years ago

“I was assisted by Christy today. She was very helpful, patient and polite. Her persistency was professional and she was able to get me a good flight at a good deal. She also assured me to have peace of mind, since my flight is still in 5 months. I think I will be calling again in future if all goes well with my flight in 5 months time.”

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Posted 6 years ago

“Kathy heart was very helpfully and polite would definitely use them again and recommend them to all my friends and family.”

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Posted 6 years ago

“first time booking with crystal travel, i was unsure at first on how to go about this. Christy who was dealing with my flight booking was very helpful, supportive and was efficient and friendly. I'm happy with my results and with Christy providing me with all the help to get my flights overall i can't wait to now check in and enjoy my time with virgin and enjoy my journey to New York.”

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Posted 6 years ago

“They can give you a cheaper quote only if you pressure them”

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Posted 6 years ago

“excellent support, much appreciated”

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Posted 6 years ago

“Had an issue but was sorted out quickly.”

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Posted 6 years ago

“Excellent service. Kept us upto date with the transaction. Very friendly staff.”

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Posted 6 years ago

“My booking was declined after submitted the full payment because of the airline availability in lower price, Christy from Crystal Travel called me right after the incident, she helped me with a professional manner throughout, secured the initial price for my family trip. I really appreciated the way she assisted and resolved the issue for me as a customer, I will definitely book holidays from Crystal Travel again in the near future. Thank you Christy.”

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Posted 6 years ago

“Extremely good and fast”

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Posted 6 years ago

Crystal Travel is rated 4.4 based on 876 reviews