Name: Crystal Travel
Address: 10-11 Percy Street, Fitzrovia, London, London
Rating: 4.45

“Crystal travel has the absolute worst customer service.. Also, after giving the phone number to use for my booking, the lady decides to call me on the cell number that I dialed in with. I asked her not to do so and that it was not the number that I'd indicated on the travel booking.. She refused to listen and kept interrupting the call with a lot of disruptions .. she refused to listen to what was being said and asked.. I don't believe that anyone should trust their travels with this company”

Helpful Report

Posted 1 year ago

Dear Customer, We sincerely apologize for the inconvenience caused. This is not the kind of service we intend to deliver. We are unable to trace a booking request under your name. Request you kindly send an email to customercare@crystaltravel.co.uk with your details so we can assist you accordingly. Team Crystal Travel

Posted 1 year ago

“I have been with Crystal Travel for over 3 decades now. I had a little problem with one of there staff and to my greatest surprise the Manager ( Muneer Rehman ) solved it like a magic. It was just a little miss understanding. Any day anytime l will continue to be your client and also introduce family and friends to your organisation. I am a happy customer today with Crystal Travel.”

Helpful Report

Posted 2 years ago

We are incredibly grateful for this review and your lovely compliments for Muneer's services. Your warm words have been shared with him. Thank you for choosing and trusting Crystal Travel. Have a lovely day! Team Crystal Travel

Posted 2 years ago

“See recent Asiana Airline notice on Recent Fraud Activity of Certain Low Cost Meta Search Websites. https://flyasiana.com/C/US/EN/customer/notice/detail?id=CM202108200001478879 Crystal Travel is one of them. It's the agency just hook you showing fake cheap price, and then it will get your credit card information through booking, and then will call you back that the ticket is not available. Then this agency will try give you another option with different prices, sending you a booking confirmation email. And the all agents speaking weird English in Indian accents and background noise is quite huge, it sounds like those scammers are having the office desk outside. (I am not joking) Go to airline office homepage. Those fake agencies are quite popular nowadays due to COVID after-effect, everyone seeks cheap flight tickets.”

Helpful Report

Posted 2 years ago

Dear Customer, We sincerely apologize for the inconvenience caused. This is not the kind of service we intend to deliver. We request you kindly send an email to customercare@crystaltravel.com with your details so we can assist you accordingly. Team Crystal Travel

Posted 2 years ago

“I'm a thrifty person so I tried to camp a cheap ticket.   On 07/19/2022, I booked a flight for 2 people (me and my gf) from USA to Vietnam around at 5:30pm, the ticket is $1808 ($904/each) and the airline is Asiana Airlines  . After that, there is a guy whose name Leo Miller in here “Crystal Travel” contacted me back and said that I’m not able to afford that price since it was too cheap and gave me a bunch of hilarious reason. Then he started quoting me a really high price which is more higher than the price of original airline and asked me to confirm.   Firstly, he quoted me at around $2600. Secondly, he quoted me back at around $2300. Lastly, he quoted me back again at around $2000 more. And I denied all of them, I asked him why you charged me more, he made up that this price is for selected seat, I will book for you guys to sit together and your $1808 is not included the checked bags. I took my confirmation number and searched it up on Asiana Airlines, it popped up that I got free 2x23kg/person checked bag, free carry-on.I told him that for the seat, I don't want to pay extra to be together. On the day of departure, I will go to the airline to get tickets and seats and then go to the airport to sit. I don't need easy-refund or easy-cancellation so don't need to charge anything .  I asked him why I got charged more? If you didn’t agree on my price, why would you put it on sale then your customer booked it and you gave them a bunch of crapped reasons which don’t make sense?    They will still give me full refund but this is my first and last time using this service!! Really really bad. Tryna scammed people around here?   Thx!”

Helpful Report

Posted 2 years ago

Dear Vinh, We sincerely apologize for the inconvenience caused. This is not the kind of service we intend to deliver. We have asked our relevant team to check and contact you to resolve this concern. Team Crystal Travel

Posted 2 years ago

“just nowNEW-Edit Very disappointed with my experience of Crystal Travel. I purchased a flight advertised at a certain price on Momondo, only to receive a notification that the booking wasn't successful ant to call Crystal Travel, which I did. I received a call back 20 mins later from an advisor called Freddie Smith. He told me that there was only one seat left on the flight and it was 30% more expensive than they had advertised. As the flight was for a friends birthday and everyone else was on that particular flight I panicked slightly, and accepted what I was being told (big mistake). I felt pressured to accept the price as I didn't want to miss out on the last flight and accepted the offer. When I returned home 1/2 hour later I checked the BA website to find the flight had many seats and the price was considerably lower than I had been charged. BA have a policy that they will cancel flights within 24hrs of booking. I emailed Freddie to see what could be done, but received no reply. When I complained to the team leader Vikram Thakur we eventually agreed on a £50 refund. I agreed to this as it seemed otherwise the process would be long and drawn out. Unfortunately, I then received an email offering me £60 off my next flight, which was not what I agreed. I complained but again no reply. Avoid this company at all costs.”

Helpful Report

Posted 2 years ago

Dear Customer, We sincerely apologize for the inconvenience caused. This is not the kind of service we intend to deliver. We request you kindly send an email to customercare@crystaltravel.com with your details so we can assist you accordingly. Team Crystal Travel Delete

Posted 2 years ago

“Avoid!! Booked flight ticket last minute and due to a protocol on the system, my son wasn't listed on the passenger list and had to buy last minute elsewhere. Not professional and not what is needed at 5am when you get to the front of the check in.”

Helpful Report

Posted 2 years ago

Dear Customer, We sincerely apologize for the inconvenience caused. This is not the kind of service we intend to deliver. We request you kindly send an email to customercare@crystaltravel.com with your details so we can assist you accordingly. Team Crystal Travel

Posted 2 years ago

“I’ve read the good reviews about Crystal palace and as my cousin booked the tickets to India with them I gave it a go ! It was the worst agency I’ve ever experienced ! First of all , most of the operators are frauds as they have ‘English style ‘ names such as Aron Smith and Daisy Swanson , as you can imagine these guys are based in India and these are not their real names ! Why are the hiding their real names you might be wondering ! Yes you guesses it well , to get away with all their scams and frauds and deceiving their customers without getting into trouble ! I booked my tickets with ‘Aron Smith ‘ who appeared friendly and nice to talk to at first ! Booked a ticket to India with a multi stop to Sri Lanka on Sri Lankan airlines 30/04 on ref CTUK151647 for travel between 26th May and 16th of June with a stop over in Sri Lanka ( I payed extra for flexible tickets so in total £3000 ) ! On May 18th the government of UK put a ban on travel to Sri Lanka due the political situation there ! This is when their real face appeared ! Sri Lankan airlines told me that I’m entitled for full refund due to the government notice ( I’ve also got a friend who works for the airline who confirmed this ) ! When I contracted this Aron Smith he informed me that cancellation fees would apply and I will lose all my money but the airlines told me that the agent is able to apply for a full refund due to the political Situation ! This Aron smith made it look like as if he was doing me a favour and trying to get a better deal for me just for India trip which on the day of discussing costed only £1700 return on their own website but instead of refunding me £3000 for the multi trip ticket I payed and re charging me £1700 for a new tickets to India they ‘ refunded me , £400 out of my £3000 and they made a hefty money of £900 out of my tickets ! These guys are frauds , they seems so nice on the phone but in face they try to steal every penny out of the customers ! We booked 8 tickets with these guys but we have learned our lessons and will never use them again! Aron Smith is a cheat and in fact a scammer . I’ve added screen shots for your info”

Helpful Report

Posted 2 years ago

Dear Customer, We sincerely apologize for the inconvenience caused. This is not the kind of service we intend to deliver. We have asked our relevant team to check and contact you to resolve this concern. Team Crystal Travel

Posted 2 years ago

“I used their US service. When I called 18667217639 it went to voicemail immediately which said they were closed and to call back during business hours. This was well before the 24 hr window so I thought I would wait and call back the next day. The next day, during business hours as listed on their webpage, I got the same message. I wasn’t able to fly because of a last minute passport visa issue and I couldn’t reach anyone. I went through their UK number to reach a US person. That person said they could not do anything as we were within the 24 hr window to reschedule. I told them about their phone line and he simply said they might have had a high call volume. High call volume? Excuse me? That’s why you won’t help me? Do yourself a favor and book with literally any other agency. Maybe someone else will accept responsibility for not providing their service.”

Helpful Report

Posted 2 years ago

Dear Customer, We sincerely apologize for the inconvenience caused. This is not the kind of service we intend to deliver. We are unable to trace a booking request under your name. Request you to kindly send an email to customercare@crystaltravel.com with your details so we can assist you accordingly. Team Crystal Travel

Posted 2 years ago

“I booked my family ticket in Feb 2020 and the flight was cancelled due to covid. I asked for evoucher but could not travel due to flight fare is very expensive. I went back to this company and asked for full refund until today I have not received any. I sent to the company the reply of the airline but has not acknowledge it. I have been ringing them every month was promised that they will refund until now I have not received any. I used to love this company but no anymore. I will never comeback to this company”

Helpful Report

Posted 2 years ago

Dear Customer, We sincerely apologize for the inconvenience caused. This is not the kind of service we intend to deliver. We have asked our relevant team to check and contact you to resolve this concern. Team Crystal Travel

Posted 2 years ago

“Book with this company at your peril . I booked a flight with them to bali for £1800 back in January 2020 to fly out 2nd May 2020 but was cancelled due to covid, had to take a voucher as no option for a cash refund. This was valid until June 2021 but was extended to December 2021 then was told voucher had expired no mention of refund so i told them i wanted a full refund in January 2022 after numerous emails and phone calls to various people I'm still waiting for it 2//4/22 I've given them 7 days to sort it out or legal proceedings will be started. I feel this company is just giving me the run around hoping I'd get fed up and drop it but i won't”

Helpful Report

Posted 2 years ago

Dear Nicholas, We sincerely apologize for the inconvenience caused. Since the travel voucher is expired, we are checking the possibilities with the airline for a refund. Also, our team members are rigorously following up with the airline for the same. We give you assurance that the refund will be processed as soon as it is received. Team Crystal Travel

Posted 2 years ago

“Worst Travel agency, DONT trust their words FREE DATE CHANGE... you pick any date which is cheapest everywhere, this Travel agency still charge you £118 as minimum fare... Also please remember NO REFUNDS... .. Any airlines might charge £100 and give you full refund, but this Travel Agency keep all our money and NO REFUND to Customers. They are cheating customers and making money.. They are not FLEXIBLE, NO Loyalty , NO ETHICS, NO VALUES... NO CUSTOMER SERVICE YET ALL... Only during booking you see nice words and pleasing talk.. Then after HORRIBLE and WORST.. Their managers Muneer is at another LEVEL. Talks according to Terms & Conditions 12, 14, 16 like that... So DONT GET TRAPPED into this Agency.. Better you find someone else or book direct with Airline only.. DONT USE THIS TRAVEL AGENCY to book your ticket/holiday.... YOU WILL LOOSE EVERYTHING.. BE CAREFULL !!!!!!”

Helpful Report

Posted 2 years ago

Dear Customer, We acknowledge your concern and apologize for the inconvenience caused. One of our expert is contacting you to assist in the best way possible. Team Crystal Travel

Posted 2 years ago

“We decided to book a ‘package holiday’ (we normally book independently)for several reasons this year. Never again with Crystal. We decided on Wengen, a resort we had been to before and were, fortunately as it turned out, familiar with. The booking process was painful, took a full 3 days for our travel agent to be able to speak to anyone. So long in fact that the contingent of our group that was flying from a different airport booked with Inghams … and what a better experience all round they had! Vouchers for pre paid lift passes, travel passes, train tickets and ski lessons had to be chased by ourselves, and then the information was sketchy. We were travelling on a Saturday and received a train timetable for Tuesday. We weren’t told that the ski pass voucher needed printing, otherwise the ski pass wouldn’t be issued (big thanks to skiset shop in Wengen for printing this out) On arrival in Geneva we were told we could ‘if we wanted to ‘go see the travel rep on the way out of the airport to the train station. We did so, thinking she may be interested to hear we’d arrived safely and beable to give us some info on best trains to get. She seemed a bit surprised to see us, spouted a lot of platform numbers to us (there are 4 train changes to get to Wengen) and left us to get on with it. I have to add that the flight time from Manchester means there’s little room for late luggage or flight arrivals to allow you to catch the last connecting trains to Wengen. If you were unfamiliar with train travel or the Swiss train system this would be a very stressful experience. Fortunately we have done the journey several times. I must add, I can’t fault the hotel (Wengenhof) at all - they were fab and even fed us at 10pm. The rest of our party had travelled with Inghams and had a ‘Welcome’ pack full of useful information Nothing for Crystal holidaymakers!! No direction as to where to go to find out what day, time and meeting place for ski lessons, no telling us the ski pass voucher needed to be printed, no direction to ski hire shop or opening times. What a shambles. I really can’t imagine how stressful this would be if you were unfamiliar with the resort, or, even worse, if you were unfamiliar with the whole ski holiday experience/organisation/ how to do it. Departure day …. Inghams guests had a note to suggest the best time train to get - nothing for Crystal … no surprise there. Really struggling by now to see what the ‘package’ bit of this holiday is. We really would have been more informed, more organised , less stressed and spent less money if we’d have gone independently. There was no ‘package’ at all - just commission to crystal for putting all the various add ins through their system. Geneva airport was a nightmare. Maybe not directly Crystals fault, but as they use EasyJet and EasyJet use Geneva they have to take some ownership of the issues. We queued , snaking in and out of the building, with no seats and no drink for a full 3 hours (we’ve done some travelling in our lives, and this was a record). On asking what the issue was , to 2 separate staff members, we were told it’s always like this on a Saturday - too many passengers and not enough staff. How can this be, the airline and airport were fully aware we were all travelling that day, to my knowledge no one woke up that morning and said “Let’s just pop to Geneva for a flight today” - we’d all booked weeks/months in advance! After 3 exhausting hours of queueing (thank goodness we don’t have young children) we were rushed through security and hustled to the plane- no time to grab a drink or snack. Another hour of standing and, at long last, after 4 hours of standing in line we get on the plane. Our worst airport experience in 35 years , and , bearing in mind one of us used to travel weekly for business meetings to various parts of the world, that’s quite a lot of experience to draw on. We can categorically say never again will we use Crystal and will avoid Geneva airport whenever possible. Inghams and independent travel are the only way.”

Helpful Report

Posted 2 years ago

Hi Bill, We acknowledge your concern and sincerely apologize for the inconvenience caused. We were unable to find any bookings under the details you provided. If you have booked with Crystal Ski Holidays then we request you to contact them directly since Crystal Travel is a different travel agency. Team Crystal Travel

Posted 2 years ago

“I paid for a plane ticket 1300 pounds sterling to travel to Ecuador I was traveling to say goodbye to my mother who had passed away I took a PCR test and came out positive for Covid-19, they gave me a voucher of 850 pounds sterling and they did not give me a explanation of the missing money, I have sent certified letters by mail and I do not receive a reply, this has caused me anguish since I cannot afford to lose that money. It is not an agency that guarantees or provides help to users, very bad experience, I do not recommend using it.”

Helpful Report

Posted 2 years ago

Dear Vinicio, We sincerely apologize for the inconvenience caused. This is not the kind of service we intend to deliver, however, you have made the voluntary cancellation and the airline was only offering travel vouchers or day change. If you still require further assistance, please write to customercare@crystaltravel.co.uk and immediate assistance will be given. Team Crystal Travel

Posted 2 years ago

“There website gives false information about everything. Even if you call them within 24 hours the return just 50% of the money you have spent while on the website it was written free cancellation behind which I spent £100 more than the normal non-refundable ticket which was not of use.”

Helpful Report

Posted 2 years ago

We acknowledge your concern and sincerely apologize for the inconvenience caused. We were, however, unable to trace your reservation. Request you to kindly send an email to customercare@crystaltravel.co.uk with your booking details so we can assist your further. Team Crystal Travel

Posted 2 years ago

“I am not sure what is going on with the company. While they successfully booked my flight tickets, they have been more than disappointing in processing a flight change request I made. They made they issue more complicated than ought to be. I was told by the airline (when I eventually called the airline directly). They even made it somewhat impossible for the airline to help me directly. To add to that, I was charged a fee to effect the ticket change and was told I would be getting a refund which they have not made. I emailed a reminder twice but did not get any response back. I called to speak to them directly and the person that answered the call said a colleague who could help me was on the phone and would call me back. When I asked to speak to any manager, I was told that all managers where in training all day. This just sounded so muck like an absolute joke. I have just made a request to my credit card company to help me get my money back.”

Helpful Report

Posted 2 years ago

Dear Okon, We acknowledge your concern and please accept our sincere apologies for the inconvenience caused. Our expert has contacted you and resolved your query on priority. Team Crystal Travel

Posted 2 years ago

“Most of these review are fake -the company is a scam and they hold off on confirming your tickets and then call you later saying the price has changed but if you don't confirm then you don't get a refund.. They use really shady tactics into trying to scare you into confirming the higher price. Absolutely do not use them.”

Helpful Report

Posted 2 years ago

Dear Caroline, Please accept our sincere apologies for the inconvenience caused. We work on a live availability system and prices are dynamic. Anytime you do not want to confirm a booking and the amount has been charged, we contact our customers and proceed as per their wishes. We were unable to find any bookings with the details provided so request you to kindly send an email to customercare@crystaltravel.co.uk and we will be able to assist you further. Team crystal Travel

Posted 2 years ago

“SCAM! Absolutely awful experience, no confirmation email, customer service lines are shocking and get you no where. Get put on hold every 2 minutes, got hung up on. Got told I'll get a call back and never did. 5 phone calls later and still have no idea if my order has even gone through. AVOID AT ALL COSTS”

Helpful Report

Posted 2 years ago

DearJ, Your query has been acknowledged and please accept our sincere apologies for the inconvenience caused. We are also investigating the reason why numerous calls had to be made by you. An expert is contacting you to resolve your query on priority. Team Crystal Travel

Posted 2 years ago

“I don’t understand why bad reviews on Crystal travel, because I used three times and honestly very but good prize good explanation of your ticket very precise of details. Staff always professional and polite calm they give you all the time you wanted to think. They keep there promise when they say to call you and exact time, I love them all can’t complain. Thanks to all staff of crystal travel”

Helpful Report

Posted 3 years ago

Dear Telahun, We highly appreciate your kind words and the wonderful 5★ rating. We are delighted to know that you are extremely satisfied. No request is too big for us at Crystal Travel as we strive to deliver the best services within our capabilities. Thank you for choosing and trusting Crystal Travel. Have a lovely day! Team Crystal Travel

Posted 3 years ago

“I used Crystal to book return flights to Canada at a cost of approximately £600, around £50 less than booking directly through Lufthansa. My friend booked their flights directly. My original return flight was the 16th of December. My friend and I decided to shorten our trip so decided to move our flight up. On Monday the 22nd of November he was able to change his flight to the 30th of November for £75. I rang Crystal and was told no flights where available for that date but I could change them to the 1st of December. They promised someone from their specialist team would call me back within 30 minutes to confirm this. I did not receive a callback. Over the next week, I called Crystal to ask for confirmation that my flights had been changed. Each time I was promised a call back that never happened. Finally, 4 hours before my proposed new flight on the 1st of December, I received a call back asking "what changed would you like to make". I inform the agent of the changes I wanted and how the flight was due to depart in a couple of hours. He informed me he could make the changes but it would cost upwards of £300 due to the increased demand. Save yourself the trouble and book directly. The hassle of dealing with this travel agent will outweigh any possible savings. They had 8 days to complete a change and left it until 4 hours before the proposed flight to ring back. I have no doubt if they had conducted the change at the same time as my friend, it would not have cost over £300 To summarise, any savings will cost you more in your own time and stress, book directly with the airline, at least then you will be able to manage your booking.”

Helpful Report

Posted 3 years ago

Dear Alex, We acknowledge your concern and sincerely apologize for the inconvenience caused. We were unable to find any bookings under your name. Request you to please send an email to customercare@crystaltravel.co.uk with your booking details so that we can contact and assist you accordingly. Team Crystal Travel

Posted 3 years ago

“Joke of a company if I could have I would have put 0 stars, after purchasing 2 flights online I was told it was rejected I was then called immediately by a man who said throughout don’t worry we have your seats your flights are confirmed. After being on the phone and on hold continuously for an hour and a half the prices had trebled from what I originally was told, but I wasn’t too bothered as the flights were sorted, I had confirmation email and told the e-tickets would be with me the next day. The next day came and the same man rang me again and said the flights have been rejected by the airline but can still be sorted with another £90 pp. Obviously I rejected asked for a refund, which he was reluctant to organise. And booked through another company tickets confirmed and e-tickets in my email within half hour. This company latches on to the smallest of opportunities to scam people. Absolute joke please avoid.”

Helpful Report

Posted 3 years ago

We acknowledge your concern and sincerely apologize for the inconvenience caused. We checked the details of your booking and did our best to assist you within our capabilities. We were coordinating with the airline for the original price booked, however, they declined the issuance of the ticket. The refund has been processed back to the original form of payment as requested by you and we sincerely apologize once again for this experience. Team Crystal Travel

Posted 3 years ago

Shipping & Delivery
On-time Delivery	Greater than 82%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult

Crystal Travel Reviews