Crystal Travel Reviews

Name: Crystal Travel
Address: 10-11 Percy Street, Fitzrovia, London, London
Rating: 4.44

4.4 Rating 876 Reviews

88 %

of reviewers recommend Crystal Travel

Company Reviews

Metrics

Info

4.4

Based on 876 reviews

Shipping & Delivery
On-time Delivery	Greater than 82%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0207 612 0500

Email:

enquiry@crystaltravel.co.uk

Location:

10-11 Percy Street,
Fitzrovia,
London
London
W1T 1DN

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Crystal Travel 5 star review on 21st June 2018

Najmul Hoda Khan

Crystal Travel 5 star review on 28th May 2018

ABDUL MAJID

Crystal Travel 5 star review on 5th April 2018

MUHAMMAD I NOOR NOOR

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My husband purchased a ticket through crystal travel and flew to Dhaka. During this lockdown time, he wanted to come back early as possible. When I called them (as i booked the ticket) I was told someone called Oscar would be calling but no one did. After few times try, I managed to get hold of them. I was then told he needs to buy business class ticket to come back or they can get him another airlines ticket which would also cost me a lot for a single journey more than what he had already paid for his trip.I was also told the London airport will be shut by 22nd March so he can only come back on 21st March though I haven't seen any news like this. We tried to book separately online and there are seats available in Qatar airways but according to the travel agent, there is none. They are trying to make money in this tough time instead of supporting the customer. I bought 2 tickets earlier through crystal travel so I had always good impression about them but when this time we needed the service, they turned us down. I will never buy from them in the future.”

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Posted 4 years ago

“They are terrible and they will not refund you”

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Posted 4 years ago

“I am currently having the worst time dealing with Crystal Travel for my upcoming American Holiday. I am ignored and ignored, lied to, speak to someone then ignored again! I have lost all faith in this company and am feeling more and more concerned by the day, but do they care - course they don’t!!”

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Posted 5 years ago

“Not recommended ,they are not helpful with cancellations and they’re terms show that,go direct...”

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Posted 5 years ago

“Absolutely brilliant customer service by a staff called Christy. Very clear and informative and I really appreciateit. Thank you Christy😊”

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Posted 5 years ago

“Christy was very helpful as I'm going on my first trip alone and she reassured and requested my preferred seating arrangement directly to the airline I'm travelling with. Couldn't fault her 5/5”

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Posted 5 years ago

“Christy provided a flawless service highly recommend Crystal Travel”

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Posted 5 years ago

“I’ve just spoken to a very helpful lady called Christy . You always worry when you see flights that are cheap.but I have just paid 275 for. Week for my mum to Florida . If you need a deal and someone who is very helpful this lady Christy is the o e to speak to . Thank you”

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Posted 5 years ago

“Thank you very much christy@crystaltravel.co.uk”

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Posted 5 years ago

“Christy was Very helpful.”

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Posted 5 years ago

“The service provided by Christy was exceptional.she was very helpful and provided me with all the information I needed.”

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Posted 5 years ago

“The person who did my booking was Christy. She was quick to the point and very understanding. Made it really easy without asking extra questions. Great service amazing price given the fluctuations. Really appreciate Christys support.”

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Posted 5 years ago

“Thank you for your help this evening, you made it straight forward.”

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Posted 5 years ago

“HI, Christy you are very helpful and I really appreciate your customer service. I am very very happy with your help. Thank your so much dear Christy.”

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Posted 5 years ago

“Excellent service. Efficient and friendly - would definitely use them again.”

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Posted 5 years ago

“The agent Christy was very helpful and polite and managed to do my booking with her without any problems .Thank you”

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Posted 5 years ago

“You was so helpful Cristy booking the holiday for me to thialand”

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Posted 5 years ago

“Everything was perfect”

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Posted 5 years ago

“Excellent. Very helpful customer service helped me resolve a booking problem.”

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Posted 5 years ago

“Very helpful and efficient”

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Posted 5 years ago

Crystal Travel is rated 4.4 based on 876 reviews