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Crystal Travel Reviews

4.4 Rating 876 Reviews
88 %
of reviewers recommend Crystal Travel
Company Reviews Metrics Info
4.4
Based on 876 reviews
Shipping & Delivery
On-time Delivery
Greater than 82%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.3 out of 5
Returns & Refunds
Refunds Process
Difficult
Read Crystal Travel Reviews
Visit Website

Phone:

0207 612 0500

Email:

enquiry@crystaltravel.co.uk

Location:

10-11 Percy Street,
Fitzrovia,
London
London
W1T 1DN

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Kay
Verified Reviewer
“Hi Rose, sorry for some delay in sending you this message. I wanted to convey my thanks to you for being such a customer centric individual at Crystal Travel that you are a credit to their team. I was very impressed with the way you handled my booking and took the time to look at the options available to me and I felt under no pressure to book my flight. You were very helpful. I have booked flights with other tour operators in the past, but they do not all have the same mannerism as you did. thank you for your help and I hope to speak to you again when I next book my flight with Crystal Travel :-) Kind Regards kay”
Helpful Report
Posted 9 years ago
Vivek Kumar
Verified Buyer
“We have been given very good assistance, It was very friendly and helping.”
Helpful Report
Posted 9 years ago
Rose
Verified Buyer
“awesome”
Helpful Report
Posted 9 years ago
UCHE
Verified Buyer
“I RECIEVED A PERFECT CUSTOMER SERVICE TODAY FROM ROSE, I WILL DEFINEITLY COMEBACK AND I WILL ALSO RECOMMEND YOUR SERVICES TO OTHERS, THANKS”
Helpful Report
Posted 9 years ago
UCHE
Verified Buyer
“I HAD A GOOD CUSTOMER SERVICE FROM ROSE TODAY, I WILL DEFINITELY RECOMMEND YOUR SERVICES TO OTHERS. THANKS”
Helpful Report
Posted 9 years ago
Philip Whitworth
Verified Buyer
“I looked around on the internet for flight prices and came to the conclusion that I needed to speak with someone. There was only 1 company I had faith in to get me what I was aiming for. Rose at Crystal was fantastic and so helpful and took no time at all to have things organised. Even to call me to check that I had a visa for the country was above duty of other travel companies so thankyou. All in all I would use Crystal above any other travel company”
Helpful Report
Posted 9 years ago
Philip Moore And Maureen Moore
Verified Buyer
“Very impressed with Crystal Travel. Tried other travel companies first but we had trouble online and then found that they were unavailable on telephone - (Sunday afternoon). We did have some difficulty with your website but we had no trouble as we spoke to Elvis who was extremely helpful. He arranged our flights at attractive prices. We fly on 27th August and - if that flight and the return flight in October go without hitches, I'm certain we will be contacting Crystal AND hopefully Elvis again for our next excursion. Thank you”
Helpful Report
Posted 9 years ago
Paul Jones
Verified Buyer
“very helpful staff, made evrything clear & easy”
Helpful Report
Posted 9 years ago
Shane Wallace
Verified Buyer
“Hi,I Spoke to Scott . Very Patient and Helpfull. We will be looking forward to call crystal in the future.”
Helpful Report
Posted 9 years ago
Kafeel Khan
Verified Buyer
“Very helpful and great communication pleased with the serviCe”
Helpful Report
Posted 9 years ago
KATIE
Verified Buyer
“Mathew was very helpful and patient as I was asking 20 questions and being rather fussy!”
Helpful Report
Posted 9 years ago
Mrs Johnson
Verified Buyer
“Mathew was very patient, and very helpful with our booking. Much appreciated.”
Helpful Report
Posted 9 years ago
Nenita Bartolome
Verified Buyer
“Highly recommended good staff”
Helpful Report
Posted 9 years ago
Sarina Gama
Verified Buyer
“2 words to describe you guys: safe and cheaper. Brilliant job you do”
Helpful Report
Posted 9 years ago
Dan Valley
Verified Buyer
“it was easy and smooth using the crystal travel. I found a cheap and best price. will definitely use next time”
Helpful Report
Posted 9 years ago
Lalit
Verified Buyer
“I am really happy with the services provided by the staff of your. Agent helped me to find the best flight deal and answer all my queries. Keep it up for good work and thank you so much.”
Helpful Report
Posted 9 years ago
Crystal Travel is rated 4.4 based on 876 reviews
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