Crystal Travel Reviews

Name: Crystal Travel
Address: 10-11 Percy Street, Fitzrovia, London, London
Rating: 4.44

4.4 Rating 876 Reviews

88 %

of reviewers recommend Crystal Travel

Company Reviews

Metrics

Info

4.4

Based on 876 reviews

Shipping & Delivery
On-time Delivery	Greater than 82%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0207 612 0500

Email:

enquiry@crystaltravel.co.uk

Location:

10-11 Percy Street,
Fitzrovia,
London
London
W1T 1DN

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Crystal Travel 5 star review on 21st June 2018

Najmul Hoda Khan

Crystal Travel 5 star review on 28th May 2018

ABDUL MAJID

Crystal Travel 5 star review on 5th April 2018

MUHAMMAD I NOOR NOOR

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This company may be fraudulent. I purchased a ticket from them, but they never issued it to the airline. I am currently at the airport trying to get ahold of a travel agent, but no one is answering. They are open. Ridiculous. Illegal.”

Helpful Report

Posted 5 years ago

“Everything went fine, Lisa was very friendly. Although I wish I’d had my time and the other countries time next to it in my ETicket.”

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Posted 5 years ago

“Lisa was really helpful”

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Posted 5 years ago

“They were helpful and flexible and really seemed to understand my family's individual needs.”

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Posted 5 years ago

“Excellent helpful, patient and satisfying service. Thank you.”

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Posted 5 years ago

“Very happy to recommend Crystal travel to a friend because of the service that was given to me by Christy thanks”

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Posted 5 years ago

“Christopher is very helpful and kind. Excellence service!”

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Posted 5 years ago

“Spoke to Christy, she walked me through the whole process of booking my ticket just like a piece of cake. Very helpful and swift response. I have used Crystal travel in the past and once again they were spot on!”

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Posted 5 years ago

“Crystal Travel is awesome! I booked flights with them loads of times and nil any problem at all. Staff are very helpful especially Christy, she did help me a lot. Thanks again.”

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Posted 5 years ago

“The booking agent was very efficient, professional and courteous. I would highly recommend this travel company as it made the process stress free.”

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Posted 5 years ago

“Efficient and helpful. Quick response to queries and competitive prices. Highly recommended.”

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Posted 5 years ago

“Christy was very helpful and stay in contact until my booking through crystal was made. Thank you very much to facilitate my holiday.”

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Posted 5 years ago

“CHRISTY did well and help me a lot.”

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Posted 5 years ago

“Thank you for a personal touch ..had a few problems with my bank and Christy was very clear and precise on how to proceed...would use Crystal travel again...a good experience for once over the phone...”

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Posted 5 years ago

“Christy put me at ease after I had lost money to scummers she went step by step with me and very professional. i am now going to take my kids on holiday of a lifetime.. thanks Christy.”

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Posted 5 years ago

“Christy was exceptionally helpful. I would recommend her in future. Very encouraging to have a kind, helpful person on the other end of the phone. Thank you Carol Jones”

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Posted 5 years ago

“Booking did not go through to bank just rejected they had to do it by hand”

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Posted 5 years ago

“Never again this is worst company ever, awful customer service, unhelpful staff and over book flights, in total has cost us £1500 more to return from holiday, thank you for conning two pensioners, lesson learnt never booking with this company again”

Helpful Report

Posted 5 years ago

“Kristy has very helpfully from start to finish for ticket purchase, I will not hesitate to recommend her service to my friends and family. Above all she is very professional, my intention is to continue the business with your company as long as Kristy is employed there.”

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Posted 5 years ago

“Amazing customer service!”

Helpful Report

Posted 5 years ago

Crystal Travel is rated 4.4 based on 876 reviews