Crystal Travel Reviews

Name: Crystal Travel
Address: 10-11 Percy Street, Fitzrovia, London, London
Rating: 4.42

4.4 Rating 882 Reviews

88 %

of reviewers recommend Crystal Travel

Company Reviews

Metrics

Info

4.4

Based on 882 reviews

Shipping & Delivery
On-time Delivery	Greater than 82%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0207 612 0500

Email:

enquiry@crystaltravel.co.uk

Location:

10-11 Percy Street,
Fitzrovia,
London
London
W1T 1DN

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Juliet is absolutely a legend. Very helpful lady. She found the resolution of a mistake happened in just 3 hours n made me among one of their very loyal customers. I will strongly recommend to buy tickets from them n no other.”

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Posted 5 years ago

“Hi, this was my first time that I used Crystal Travel services, and I got so glad for the nice and efficient service giving me all support and attention to my purchase tickets.”

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Posted 5 years ago

“Excellent support. I had so much trouble booking ticket because of technical error but Christy helped me to process my transaction smoothly. She was patient and despite my network issue Christy kept calling me again and again . Much appreciate her great effort. Thank you Christy.”

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Posted 5 years ago

“was very excellent service thank you very much”

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Posted 5 years ago

“Lisa was outstanding simply no words Great customer service skills”

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Posted 5 years ago

“Efficient and friendly service.”

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Posted 5 years ago

“This company may be fraudulent. I purchased a ticket from them, but they never issued it to the airline. I am currently at the airport trying to get ahold of a travel agent, but no one is answering. They are open. Ridiculous. Illegal.”

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Posted 5 years ago

“Everything went fine, Lisa was very friendly. Although I wish I’d had my time and the other countries time next to it in my ETicket.”

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Posted 5 years ago

“Lisa was really helpful”

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Posted 5 years ago

“They were helpful and flexible and really seemed to understand my family's individual needs.”

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Posted 5 years ago

“Excellent helpful, patient and satisfying service. Thank you.”

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Posted 5 years ago

“Very happy to recommend Crystal travel to a friend because of the service that was given to me by Christy thanks”

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Posted 5 years ago

“Christopher is very helpful and kind. Excellence service!”

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Posted 5 years ago

“Spoke to Christy, she walked me through the whole process of booking my ticket just like a piece of cake. Very helpful and swift response. I have used Crystal travel in the past and once again they were spot on!”

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Posted 5 years ago

“Crystal Travel is awesome! I booked flights with them loads of times and nil any problem at all. Staff are very helpful especially Christy, she did help me a lot. Thanks again.”

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Posted 5 years ago

“The booking agent was very efficient, professional and courteous. I would highly recommend this travel company as it made the process stress free.”

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Posted 5 years ago

“Efficient and helpful. Quick response to queries and competitive prices. Highly recommended.”

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Posted 5 years ago

“Christy was very helpful and stay in contact until my booking through crystal was made. Thank you very much to facilitate my holiday.”

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Posted 5 years ago

“CHRISTY did well and help me a lot.”

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Posted 5 years ago

“Thank you for a personal touch ..had a few problems with my bank and Christy was very clear and precise on how to proceed...would use Crystal travel again...a good experience for once over the phone...”

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Posted 5 years ago

Crystal Travel is rated 4.4 based on 882 reviews