Crystal Travel Reviews

Name: Crystal Travel
Address: 10-11 Percy Street, Fitzrovia, London, London
Rating: 4.44

4.4 Rating 876 Reviews

88 %

of reviewers recommend Crystal Travel

Company Reviews

Metrics

Info

4.4

Based on 876 reviews

Shipping & Delivery
On-time Delivery	Greater than 82%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0207 612 0500

Email:

enquiry@crystaltravel.co.uk

Location:

10-11 Percy Street,
Fitzrovia,
London
London
W1T 1DN

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Crystal Travel 5 star review on 21st June 2018

Najmul Hoda Khan

Crystal Travel 5 star review on 28th May 2018

ABDUL MAJID

Crystal Travel 5 star review on 5th April 2018

MUHAMMAD I NOOR NOOR

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great service and lovely to deal with an actual person over the phone. After there was a minor issue with a booking, my agent Christy stayed on the line with me until the problem was rectified. Will definitely be back.”

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Posted 6 years ago

“I am very pleased for served by your sales consultant Ms Lisa Smith. I found her very professional, having excellent convincing sales abilties.. I am really impressed by her, the help and support she provided during my search for the flight and ticket which allow me to buy the ticket. The Crystal Travel will be my first choice in furure THANK YOU!!!!!!!!”

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Posted 6 years ago

“Excellent service given by phone call with Christopher today many thanks M Baker”

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Posted 6 years ago

“I had a great experience booking with Crystal Travel. I submitted the booking online but it was declined. Within about 10 minutes, they called and explained the ticket was no longer available at that price. They gave me 2 alternatives. I ended up choosing the same flights at a slightly higher price, still way below anywhere else. Austin Reed explained everything fully and checked all the details were correct. He even called once I received my tickets to check I had got them. I then confirmed with the airline and could add my booking onto the airline app straight away. A much cheaper option and excellent customer service.”

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Posted 6 years ago

“I booked my flight through Crystal Travel at the last minutes. Thanks to Lisa, she made a lot of effort that my flight was booked after I received the message that my booking was declined. She confirmed with the airline company and found the best solution. I'll definitely recommend my friends.”

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Posted 6 years ago

“Christy was very helpful and kind. Christy explained everything to me very nicely.”

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Posted 6 years ago

“I am very grateful about Freddie responsiveness. I had to book my flight by today and It was carefully made by himself. He was kind and patient to help me do a wise decision with my booking.”

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Posted 6 years ago

“great service”

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Posted 6 years ago

“Excellent service Thank you”

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Posted 6 years ago

“Good service..Keep it up..”

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Posted 6 years ago

“Wonderful service from Freddie Smith! Was impressed with the quality of service, and he was very consistent throughout. Did not hesitate to walk me through the process, and was willing to repeat important information. Would recommend!”

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Posted 6 years ago

“My advisor rang me back after my online purchase went down. He was patient helpful and talked me through everything step of the process. He ensured that all the details were checked. So helpful. Thank you.”

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Posted 6 years ago

“Chrissy was very helpful, professional and explained the process very well.i am very happy with her support.”

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Posted 6 years ago

“Christy was amazing in helping me sort out my travel arrangements for my trip to Salt Lake City in January 2019. I will certainly recommend her and the company to my friends in the future. Kind regards, Elizabeth Boardman”

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Posted 6 years ago

“Good service , Fred is very good to deal with. Although little worried as in online it started as 706 finally ended with 749 pounds, that's worry part”

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Posted 6 years ago

“Christy was extremeful helpful in helping me to sort out my booking. When it was initially declined she called me straight away to assist and help me book the flight through the airline directly. She was very informative and very prompt and thorough in her responses, she gave me all of the relevant information and more as well as ensuring I was completely happy with the whole booking. I am very happy with my service from Christy today.”

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Posted 6 years ago

“Excellent speedy, professional service my first time to book With CrystalTravel Online service quick response good customer service and thanks to Mr ricky jonson To help me for online booking my family travelling next July 2019 Next review after travelling.”

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Posted 6 years ago

“Good customer service”

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Posted 6 years ago

“Excellent service from start to finish and competitive price too. Lisa Smith was very helpful, polite and friendly. Will definitely recommend her to family and friends. Well done Lisa and thank you”

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Posted 6 years ago

“Exceĺlent service...”

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Posted 6 years ago

Crystal Travel is rated 4.4 based on 876 reviews