Crystal Travel Reviews

Name: Crystal Travel
Address: 10-11 Percy Street, Fitzrovia, London, London
Rating: 4.44

4.4 Rating 876 Reviews

88 %

of reviewers recommend Crystal Travel

Company Reviews

Metrics

Info

4.4

Based on 876 reviews

Shipping & Delivery
On-time Delivery	Greater than 82%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0207 612 0500

Email:

enquiry@crystaltravel.co.uk

Location:

10-11 Percy Street,
Fitzrovia,
London
London
W1T 1DN

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Crystal Travel 5 star review on 21st June 2018

Najmul Hoda Khan

Crystal Travel 5 star review on 28th May 2018

ABDUL MAJID

Crystal Travel 5 star review on 5th April 2018

MUHAMMAD I NOOR NOOR

Anonymous

Anonymous // 01/01/2019

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“Very efficient and professional”

Helpful Report

Posted 6 years ago

“My contact at Crystal Travel was Ms. Lisa Smith...Her kind care and effectiveness were superb. I encountered a difficulty with my credit card (couldn't obtain the security code sent to my mobile)--she resolved it in a few minutes, over the phone. I received from her all the information and, indeed, got a fantastic deal on a nonstop roundtrip London to Los Angeles.”

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Posted 6 years ago

“Christy is amazing, she was patient and helped me through what as a difficult situation of rebooking my flights the night before my trip. And it was all sorted out within an hour or two. Excellent work.”

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Posted 6 years ago

“Christy was amazing !! Such great customer service. Christy made the all process so easy for me and was with me every step of the way. Thank you so much, Christy !!”

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Posted 6 years ago

“Though i will be travelling in the next few days,Kathy has been so helpful and she makes the process very simple and straight forward. Just call and she is readily available to sort things out. I will be back after my travelling to tell you more. But so far so good it has been a wonderful transaction with the help of Kathy.”

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Posted 6 years ago

“Extremely helpful with completing my booking, gave excellent instructions and gave an all round excellent customer service.”

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Posted 6 years ago

“Christy was very quick to attend to my problem, as I was in the middle of booking and the seats, that the app I was using, reserved were already booked and returned me back to the homepage. She instantly called me back and did a very great job in securing the flight that I am intending to get on. Not many people I have booked with have that urge to get things done asap. Excellent customer service. Thank you so much Christy!!”

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Posted 6 years ago

“Whilst I have not yet made my journey making my flight booking by telephone was made very easy due to the help of Philip Carter. Philip give a clear description of what to expect and followed up promptly by email.”

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Posted 6 years ago

“Booking failed and then I had to call a helpline which said it was in London but obviously in India. Indian guy with a British name, to get the booking activated. Then the price went up by 40 pounds. Not impressed by the service so far.”

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Posted 6 years ago

“Very Friendy and helpful staff”

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Posted 6 years ago

“Christy was so helpful! It was late at night and I couldnt get the flights I wanted on line but Christy called me and made sure i was sorted wiht as close to the flights I could get, she was efficient, Polite and very helpful. When I was on line I asked a question on the pop up messenger that never moved off number 2 and was never answered, I went on the United website in the end to get the answer, that was slightly dissapointing as I put my details in 4 times waiting to get the answer and I hope this isnt the reason I didnt get the flights I wanted, but on the whole a fab exerience, Christy is wonderful and I will use Crystal Travel again”

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Posted 6 years ago

“They are well organized. Ticket followed immediately payment was made. Good Job.”

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Posted 6 years ago

“Good service. Thanks to Raymond for helping us with getting the best flight.”

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Posted 6 years ago

“Very polite , helpful and friendly customer service assistance.”

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Posted 6 years ago

“Very Friendly and Very helpful. I will be coming back to Crystal Travels in the future as well”

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Posted 6 years ago

“The agent was very polite and well spoken. The service was of high standard and excellent details. Crystal Travel keep up the good work. Mary”

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Posted 6 years ago

“Excellent service from Cristy, very quick answering of phone helpline. After a credit card security block. I confirmed with my bank it was a legitimate transaction and got a callback from Cristy confirming my booking. Very friendly and professional.”

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Posted 6 years ago

“Made all necessary efforts to contact me when original booking went wrong, and continued to put effort into finding a satisfactory flight, which in the end went well.”

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Posted 6 years ago

“Mr Ricky has dedicated professional towards his customer. V highly appreciate his fast and effective efforts in confirming our family booking. Mr Ricky really deserves commendation and reward for providing us best service unparallel to ur staff in the past few years. Pir Muhammad Qasim Qureshi and family”

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Posted 6 years ago

“I was struggling to confirm a flight due to changing flight availability but someone from the customer services was able to find and confirm the flight for me after outlining the options”

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Posted 6 years ago

Crystal Travel is rated 4.4 based on 876 reviews