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Crystal Travel Reviews

4.4 Rating 877 Reviews
88 %
of reviewers recommend Crystal Travel
Company Reviews Metrics Info
4.4
Based on 877 reviews
Shipping & Delivery
On-time Delivery
Greater than 82%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.2 out of 5
Returns & Refunds
Refunds Process
Difficult
Read Crystal Travel Reviews
Visit Website

Phone:

0207 612 0500

Email:

enquiry@crystaltravel.co.uk

Location:

10-11 Percy Street,
Fitzrovia,
London
London
W1T 1DN

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ELMER YAP
Verified Buyer
“Christy is awesome!!”
Helpful Report
Posted 6 years ago
SAMINA KOSAR
Verified Buyer
“Amazing crystie help me very happy with this service”
Helpful Report
Posted 6 years ago
GILES WYNNE
Verified Buyer
“LHR to HAN return If at first you don't succeed try try again. The first offer was £630, by a Lady then less and the £545 Freddie was our hero Well done Freddie”
Helpful Report
Posted 6 years ago
DERMOT SWEENEY
Verified Buyer
“Freddie (the agent) contacted me following an online problem. He was able to take my booking and process through to e-ticketing. Helpful, clarified the offer and ensured all materials were delivered safely.”
Helpful Report
Posted 6 years ago
MOLLY ROBERTA CHADWICK
Verified Buyer
“Very helpful.”
Helpful Report
Posted 6 years ago
DUSHYANT PATEL
Verified Buyer
“Christy my travel consultant from Crystal Travel, was very helpful in booking flight I wanted for the price that I was happy with. She went out of here way to make sure everything was double checked and correct. Shes a credit to the company and I will certainly use the company again.”
Helpful Report
Posted 6 years ago
HELEN EARLE
Verified Buyer
“Excellent, clear process - booked with Christy.”
Helpful Report
Posted 6 years ago
GRAHAM SNOW
Verified Buyer
“Spoke with Philip who was very efficient and explained everything clearly. Have used before and will use again. Thanks”
Helpful Report
Posted 6 years ago
Anonymous
Verified Buyer
“Kathy was very helpful during the transaction And she explained to me what happened with the transactions as my money didn’t get thru to the system. Kathy help me to do manual money transfer which I really do appreciate. I will definitely coming back book again fights and will recommend Kathy to some of my friends..”
Helpful Report
Posted 6 years ago
ROWANNE DIAS
Verified Buyer
“Christy from crystal travel was a major help, she saved my night as I was struggling with re booking a flight after a disastrous day where my flight got cancelled. She went through all the available flights with me that were suitable for me and my situation. She was very patient and gave me her number so if I had any queries she could help me, and again she went through checking in online with me step by step and really put me at ease. Best customer service I have ever received, dont know what I would of done with out her. Thank you Christy!!!”
Helpful Report
Posted 6 years ago
MICHAEL ALAN HOWARD
Verified Buyer
“Excellent customer service”
Helpful Report
Posted 6 years ago
MOHAMED FORTIA
Verified Buyer
“I had a few issues with my booking initially regarding my quoted ticket price, however Christy was a great help and was able to resolve the issue very quickly.”
Helpful Report
Posted 6 years ago
Mr Mohammad Sadiq
Verified Buyer
“Christopher was very helpful for finding me a good ticket as per my need.”
Helpful Report
Posted 6 years ago
HENSON SUMABAT
Verified Buyer
“Very helpful and patient customer service. Thanks Philip.”
Helpful Report
Posted 6 years ago
SARAH DIXON
Verified Buyer
“Good price ... a little we added on. But only £80 .. full family of five flights to America! Lost £1000 on prices I had previously been quoted. Sales assistant was really helpful even by phoning airline to sort out the return flights as was a 17h stop over which could be changed to a 3hr. So far not a bad experience”
Helpful Report
Posted 6 years ago
Andrei
Verified Reviewer
“Well for the first they tried to scam me and asked for more money. Then they changed the departure airport and again tryed to get more money from be with the reason that the flight that I was supposed to get for my holiday was on the evening and for some extra cash they will find something in the morning. Whan I checked the flights on that airport is was only one and it was in the morning. I have called them and they said that is not that airport and they changed the airport. That guy Bob is a scammer and ruins the company name”
Helpful Report
Posted 6 years ago
MRS CAROLINA MURPHY
Verified Buyer
“Very helpful. Well explained. Can recommend.”
Helpful Report
Posted 6 years ago
Mrs Shaffi
Verified Buyer
“Very good service Good prices And friendly”
Helpful Report
Posted 6 years ago
MR JAMES EZENWA
Verified Buyer
“The crystal travel staff, I spoke with today was excellent. He's well trained and seems to know his job so well. He was very helpful. He answers any questions put to him very satisfactorily His name is Mr Christopher. On his behalf, I say thank you to crystal travel for helping buy my ticket..”
Helpful Report
Posted 6 years ago
BIJOY LAKSHMI RAHA
Verified Buyer
“Brilliant job done by Christy I am really satisfied with my purchase and the help she has provided hope my E tickets arrive on time thank you again”
Helpful Report
Posted 6 years ago
Crystal Travel is rated 4.4 based on 877 reviews
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