Crystal Travel Reviews

Name: Crystal Travel
Address: 10-11 Percy Street, Fitzrovia, London, London
Rating: 4.44

4.4 Rating 876 Reviews

88 %

of reviewers recommend Crystal Travel

Company Reviews

Metrics

Info

4.4

Based on 876 reviews

Shipping & Delivery
On-time Delivery	Greater than 82%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0207 612 0500

Email:

enquiry@crystaltravel.co.uk

Location:

10-11 Percy Street,
Fitzrovia,
London
London
W1T 1DN

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Crystal Travel 5 star review on 21st June 2018

Najmul Hoda Khan

Crystal Travel 5 star review on 28th May 2018

ABDUL MAJID

Crystal Travel 5 star review on 5th April 2018

MUHAMMAD I NOOR NOOR

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The person who dealt with me was very polite and patient with me, answering all my questions until I had completed my booking.”

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Posted 6 years ago

“Very good service and prompt and very helpful customer service team.”

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Posted 6 years ago

“Philip was very helpful in sorting out my travel!”

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Posted 6 years ago

“Although Philip Carter is clearly not his real name (he's in the back office in Delhi, India) the service really is very good. Reminding me why it's always best to go through a travel agent- he checked the luggage allowances and stopovers and was generally great. Really fast and efficient.”

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Posted 6 years ago

“Rating Very Good for the customer service from Freddie. Good follow up and updates from his side to make sure the booking is done smoothly despite the whole fare system were being updated and changing at time of booking.”

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Posted 6 years ago

“LISA WAS SO HELPFUL AND FRIENDLY SHE HELPED WITH EVERYTHING WE NEEDED WHEN WE WANTED TO UPGRADE TICKET. DEFINITELY RECOMMEND THANK YOU SO MUCH”

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Posted 6 years ago

“Immediate approach to client when in difficulties. Soft n polite in speaking”

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Posted 6 years ago

“Crystal travel help and support me to find a good flight - no doubt staff who was very helpful. Many thanks”

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Posted 6 years ago

“Dealt with Mr.Freddie Smith, fantastic customer service consultant. He was precise,Clear and very helpful,he understood my situation and helped me out. has an excellent quality of a sales person which is follow up and being in touch with the customer. He is a real asset to your organisation. Good Luck Freddie.”

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Posted 6 years ago

“Friendly, helpful and humorous I.will definatly, if all goes well with my booking and journey, be using this service again.”

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Posted 6 years ago

“Freddie was helpful”

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Posted 6 years ago

“Freddie was very helpful and was very patient. Thank you for all of your help.”

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Posted 6 years ago

“I would like to provide my review for Freddie from Crystal Travel. The service was prompt and I got the perfect bookings for my travel arrangement.”

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Posted 6 years ago

“Christopher Smith was very helpful for me After my travel was declined online he sorted it all out no trouble at all Regards John”

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Posted 6 years ago

“Philip was great and very helpful in assisting me.”

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Posted 6 years ago

“Good online and phone service with Christy. Efficient and helpful.”

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Posted 6 years ago

“Ricky Jonson was first class from start to finish! A real star !!! 🎉 great service and very polite man”

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Posted 6 years ago

“What a lovely lady Kath is. Thanks so much for all your help.Nice to have a very pleasant helpful person on the end of the phone.Thanks Kath”

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Posted 6 years ago

“I was more than happy with the help provided by Christy.”

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Posted 6 years ago

“My travel agent lisa was such a big help to me! She really helped me with my booking and searching the right flight dates for me, I wanna thank her for helping me through the process she is really amazing travel agent.. thank you lisaa!! I will deffinetly share reccomend crystal travel to my friends and family thats all because of lisa.”

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Posted 6 years ago

Crystal Travel is rated 4.4 based on 876 reviews