Crunch Reviews

Name: Crunch
Address: The Knoll Business Centre, Unit W8A, 325 Old Shoreham Rd, Hove, East Sussex
Rating: 4.11

4.1 Rating 305 Reviews

87 %

of reviewers recommend Crunch

Company Reviews

Metrics

Info

4.1

Based on 305 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week

About Crunch:

Crunch takes the stress out of accounting by reducing both cost and time. We provide simple online accounting for contractors, freelancers, sole traders, limited companies, and small businesses.

With over 10,500 clients, we offer a range of fixed-fee packages and bespoke solutions so you can design a service to suit you. We help with accounting, tax reporting, Self Assessments, payroll, expenses, bookkeeping, and much more.

We’re not just another software provider - we offer unlimited support and advice through our client management team and chartered certified accountants.

Visit Website

Phone:

033 3311 8000

Email:

reviews@crunch.co.uk

Location:

The Knoll Business Centre, Unit W8A, 325 Old Shoreham Rd,
Hove
East Sussex
BN3 7GS

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Crunch have been very helpful throughout setting my company up with the accounting side. Every time I have a problem, I email the support email and I always get a quick response. Simone and Dolapo are very patient and have supported me every step of the way. Thanks Crunch”

Helpful Report

Posted 4 months ago

Hi Gemma, Thank you for your fantastic review! We're thrilled to hear that Simone and Dolapo have been able to assist you during your journey with us. It's wonderful to know that our support team has made a positive impact on your experience. Thanks again for choosing Crunch! All the best, Luke - Client Experience Specialist

Posted 4 months ago

“Eloise has provided excellent service to me and my company today. A patient, understanding and very well informed individual that is credit to your brand - only today have I felt the true worth of being a Crunch customer.”

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Posted 7 months ago

Hi there, Thanks so much for leaving us a review. I'm so pleased Eloise was able to help. All the best, Katie Client Experience Specialist

Posted 7 months ago

“Every time I have a problem, I email the support email and I always get a quick response, within 24 hours. Most issues I have is down to sure error, ie me. They are very patient and support me every step of the way. Thank you”

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Posted 9 months ago

Thank you for your review! We greatly appreciate your kind words about our support team. We're pleased to hear that you've found them to be helpful and responsive. Thanks again for choosing Crunch! All the best, Luke - Client Experience Specialist

Posted 9 months ago

“I continue to be impressed by Crunch and today was an excellent example of why! Wonderful, diligent and courteous customer service from Jasmine Hylton today who was exceptional and hugely patient in guiding me through a series of issues regarding year end closure. Courtesy and professionalism makes all the difference in the world , thankyou. I highly recommend Crunch as fantastic business partners.”

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Posted 9 months ago

Hi Tony, thank you so much for your amazing review! We're delighted that Jasmine was able to provide exceptional assistance to you in resolving your concerns and we're grateful for your recognition of our commitment to providing an excellent service. We sincerely appreciate your high recommendation and your trust in us as fantastic business partners. If you ever need any further assistance, please don't hesitate to reach out. All the best, Luke - Client Experience Specialist

Posted 9 months ago

“The advisor today was fantastic. She instantly understood my issue and instantly fixed it. Thank you!”

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Posted 9 months ago

Hi James, we greatly appreciate your feedback and are thrilled to hear about your positive experience with our advisor. Should you need any assistance in the future, please don't hesitate to reach out. Thank you for your kind words. All the best, Luke - Client Experience Specialist

Posted 9 months ago

“Every single call made to Crunch Accounting I am greeted by helpful, patient and friendly staff. Today’s call with Kirsty was no exception. Thank you”

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Posted 9 months ago

Hi Erica, Thank you so much for sharing your experience with us. We pride ourselves on providing excellent customer service, and it means the world to us that you find our staff helpful, patient, and friendly. We'll make sure to pass along your kind words to Kirsty. Have a great day! All the best, Luke - Client Experience Specialist

Posted 9 months ago

“Great service, quick response to my question and then took action right away to sort the problem.”

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Posted 10 months ago

Thank you very much for your superb review! We appreciate your support and are delighted to hear that you had a excellent experience with our team. Have a great week. All the best, Luke - Client Experience Specialist

Posted 10 months ago

“I am delighted to have been introduced to Crunch at the time I set up my business. My experience of their advice, help and support is always positive. They are professional, and go the extra mile to help when there is a question, challenge or piece of advice sought from them. I am delighted with all they have done for me to date, and for all the help they provide in their Self Assessment Service. 10 out of 10 from experience is how I rate Crunch.”

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Posted 10 months ago

Hi Neil, thank you so much for leaving us a 5-star rating! We truly appreciate your kind words and are thrilled to hear that you had such a positive experience with our advice, help, and support. It's fantastic to know that our team always goes the extra mile to assist you with any questions, challenges, or advice you may need. At Crunch, we take pride in providing professional services to our clients like you, and we are overjoyed that you are satisfied with the help we have provided so far. Our Self Assessment Service aims to offer comprehensive assistance, and we are glad to have exceeded your expectations. Thank you again for your glowing review and for trusting us with your business needs. We look forward to continuing to support you in any way we can. If you have any further questions or require assistance, please do not hesitate to reach out. All the best, Luke - Client Experience Specialist

Posted 10 months ago

“Always super helpful.”

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Posted 10 months ago

Thank you for your excellent review! It's good to hear that our team provided exceptional support. All the best, Luke - Client Experience Specialist

Posted 10 months ago

“Dolapo Ayeni account was very helpful on call today. She took time to show me how directors loan work and what are the implications of it. Very detailed break down. It was very helpful.”

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Posted 10 months ago

Hi Joseph, thank you so much for giving Crunch a 5-star rating! We truly appreciate your feedback and are thrilled to hear that our services were able to meet your expectations. We're extremely happy to hear that Dolapo was able to provide you with exceptional assistance during your call today. We take pride in having knowledgeable and helpful individuals on our team. I'll be sure to pass on your kind words and feedback! All the best, Luke - Client Experience Specialist

Posted 10 months ago

“As a software consultancy, we’ve relied on Crunch Accounting for over 11 years to manage both limited company accounts and personal tax self-assessment. Their service has been excellent throughout—reliable, efficient, and always there when we needed them. Highly recommended!”

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Posted 11 months ago

Hi Kenneth, Thanks so much for your excellent review. We're extremely pleased to hear about this experience from a long-standing client of Crunch, and we're delighted to see you've received consistent superb support and timely advice across so many years with us. We pride ourselves on our reliability and efficiency so this is wonderful news! Have a fantastic weekend. All the best, Luke - Client Experience Specialist

Posted 11 months ago

“Superb service”

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Posted 11 months ago

“Accounting made easy I find the system very easy to use once you have it explained by the Crunch team, and if you have any questions they are happy to assist. Crunch offers honest accountant service, at an affordable cost which after all is tax deductible so nearly at an expense to you or the business Jacob”

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Posted 5 years ago

Hi Jacob, Thank you so much for leaving this review, we're really glad to hear that you're so happy with our service! All the best, Jen - Client Experience Manager

Posted 5 years ago

“Crunch has been absolutely fantastic and I am very pleased with their service . Special thanks to Sinnan, who always answers every query patiently and provides wonderful support . Thank you very much”

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Posted 6 years ago

Hi Joe, This is great to hear, thank you so much for taking the time to provide this review! Really glad to hear you're getting the support you need. Thanks, Jen - Client Experience Manager

Posted 6 years ago

“Sínann Lambert, she is brilliant. Its been a while since i had spoke with someone with so much charisma, expertise, efficiency and speed! Employees like her make the brand!”

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Posted 6 years ago

Hi Cristian, Thank you so much for taking the time to leave this lovely feedback! We really appreciate it, and have passed this onto Sinann and the team. Thanks again, Jen - Client Experience Manager

Posted 6 years ago

“Simone really helped me solve a tricky expense / bank reconciliation problem - was very patient, took the time and delivered a great result - good job and thank you!”

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Posted 6 years ago

Hi Yusuf, Thank you very much for taking the time to leave us this positive review! We're really glad Simone was able to help you solve your problem, and have passed on this great feedback. All the best, Jen - Client Experience Manager

Posted 6 years ago

“no idea what is meant by this question, it appears on my screen like this; collection.steps.rating.custom-labels.sentiment.happy don't waste my time with a badly formed survey”

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Posted 6 years ago

Hi Paul, Thanks for taking the time to leave us a review, although I'm really sorry to see that the link we sent doesn't appear to work for you. We're looking into this to resolve any issues asap. In the meantime, if you need any help with your account please don't hesitate to get in touch on support@crunch.co.uk or 0333 311 8001 and we'll be happy to help. Thanks again, Jen - Client Experience Manager

Posted 6 years ago

“Olivia, Sinann and all their colleagues go above and beyond every time I contact them.. Admittedly, the software does need a little thought to make the "flow" of the accounts more logical but when it's backed up by their great customer service it's fantastic.. Very Pleased !”

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Posted 6 years ago

Hi Darren, Thank you very much for taking the time to provide this review, we really appreciate it! Jen - Client Experience Manager

Posted 6 years ago

“My accounts were done in next to no time, and your team were there for me every step of the way. Lucy was excellent and very helpful, she helped to keep things clear and simple.”

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Posted 6 years ago

Hi Sinead, This is fantastic to hear, thank you so much for taking the time to provide this feedback! We've passed it on to Lucy and the rest of the team. Thanks, Jen - Client Experience Manager

Posted 6 years ago

“Sinann did an amazing job since day one. She has helped with any issues/questions I had and always went the extra mile to make sure everything was clear and right.”

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Posted 6 years ago

Thanks so much for taking the time to give us this lovely feedback David! We really appreciate it :) Jen - Client Experience Manager

Posted 6 years ago

Crunch is rated 4.1 based on 305 reviews